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Todd M.
Customer Reviews for Durbin Bowl
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Gas wasn't at 3/4 when I got it, it wouldn't let me dispute how much gas it had during pick up procedure online, it was under the 3/4 mark, those have very big tanks and that's probably a 10$ difference with the gas prices these days.
Harley Z.I believe there's always room for improvement but I can't think of any for this well run uhaul service. They were clean, professional, re
michael P.When I picked up the auto transport trailer and drove onto the highway, there was a serious vibration as soon as I reached 50 mph. I didn't even travel 50 miles before one of the tires had a severe blow out.
robert M.I dropped my truck off at Durbin Bowl. The personal was friendly and had no issues with the return.
MARVIN S.the steering on the truck was very shaky and jerky at early speeds up to 40 mph. the truck needs to be serviced for tires or front end alignment. the truck is definitely unsafe to drive on long trip.
kirk M.The automated/on-line pick up feature did not function. However, the owner came as quickly as possible to manually take the info and get us on our way.
Eric S.Excellent service and the owner is very friendly and helpful! I will definitely come back if needed again. Thank you!
carla B.love convience of checking in online.
manda T.Clean the truck. Check the truck in right away and provide a receipt. I requested pick up in Aurora Indiana. I was wondering n firmed I would have to go to Lawrenceburg. Round trip 9.7 miles longer. I ask for an adjustment and the man Gary told me he didn't have any power to provide me with an adjustment. I will be renting a larger truck with in 2 to 4 weeks in the future. Not sure what I am going to do. I have used u haul in different states for different reasons.
Thomas M.The product and service was excellent. Things we're ready when promised and the service from the pickup location exceeded my expectations. Thanks and great job! I will be back and recommend you to my friends.
Thomas M.Gary was great ! Answered every question I had. Would strongly recommend
Greg M.Gary is a great guy always got back to you. Very good representative of UHAUL
dave E.It was hard to tell this was a business and/or drop off location...no signs or anything.
Steve C.Truck smelled of dogs. Dog hair had to be swept out of the back of the truck. Had to spray Lysol and air freshener extensively to get the stick out in order to load furniture and other household items.
Dennis E.First you let me schedule the trailer at a place before it was even open so I had to wait an hour in the parking lot until it showed up. The trailer had kool-aid or something sticky all spilled inside. I was supposed to get a furniture dolly that I never got, talked to customer service and said I wouldn't be charged, but still was. Called again and was supposed to hear back from U-haul but they never contacted me.
Eric L.tried to change my drop off location at time of pick up, was told that was no problem, and there would not be any extra charge, then after I dropped off equipment, was told the next day I would be charged double
Seth C.