Customer Reviews for Dynamic Customs Inc
(U-Haul Neighborhood Dealer)

42 reviews

104 E Sargent St   Litchfield, IL 62056

(217) 324-2159

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(217) 324-2159

104 E Sargent St
Litchfield, IL 62056

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The crew at Dynamic Customs were great to deal with. They explained everything very well and ensured I had what I needed. The check-in procedure was very quick and efficient.

KENNETH T. 
Rating:
5.0

Great service very nice person at facility 5 stars

WILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

donald M. 
Rating:
5.0

Customer did not leave a comment.

Lawson A. 
Rating:
3.0

Customer did not leave a comment.

SAMANTHA F. 
Rating:
5.0

Be open on Monday. Going threw the phone took 2 hours to get the key

David H. 
Rating:
5.0

Customer did not leave a comment.

NATHANIEL F. 
Rating:
4.0

Allow Sherry to handle the entire transaction. Your service besides her was absolutely awful!! Had I not had Sherry I would probably still be waiting for a truck, I put in an order 3 weeks ahead of time for a truck from Fenix and you changed it immediately to Nanas Attic. The day before my pickup you told me you had no truck for me. How in heavens name can you not find me a truck when I give you three weeks? You then wanted me to drive to Centralia which is 2 hours one way, I said no. You then asked me to go to Quincy which is about 31/2 hrs one way, so I cancelled the order. When Sherry set me up you again tried to change my pickup to Brighton, an hour away instead of 5 mins.. So, would I use your management team to help me,NO NO NO. I will never again use your service if Sherry is not my agent, she should get a raise! She is very helpful to her customers. John Davis

JOHN D. 
Rating:
3.0

Customer did not leave a comment.

Trey K. 
Rating:
5.0

Never actually met anyone at this location but they did take care of the trailer and finish the drop off.

THOMAS M. 
Rating:
4.0

Customer did not leave a comment.

QUINN M. 
Rating:
4.0

Customer did not leave a comment.

BYRON W. 
Rating:
1.0

Customer did not leave a comment.

Gary J. 
Rating:
5.0

Customer did not leave a comment.

JEFFERY J. 
Rating:
2.0

Not a smooth experience whatsoever. From problems dealing with trying to pick the truck up to returning it. False or forgotten information. Still wondering why I was charged exactly $15 more than what I expected after returning the vehicle. Not impressed.

KEVIN B. 
Rating:
5.0

Greg, the man who set me up was very helpful and even gave suggestions on how best to manage my moving situation. I highly recommend him.

tom R. 
Rating:
5.0

No issues with our experience with Uhaul, we will use again when needed

Mary Jane Z. 
Rating:
5.0

Very grateful for your representative on yesterday. I was really in need of a car dolly. I came at the last minute and he was there to help. I thank him personally and your company .

fred W. 
Rating:
5.0

Customer did not leave a comment.

Gerald B. 
Rating:
3.0

Customer did not leave a comment.

Cliffton F. 
Rating:
4.0

Customer did not leave a comment.

Donald H. 
Rating:
4.0

Customer did not leave a comment.

Clifton I. 
Rating:
5.0

This was the easiest rental. The attendant (didn't catch his name) was incredibly friendly and quick. They had multiple trailers available and I was easily able to pull right up and get connected and pull out. I would totally use them again.

Heather J. 
Rating:
1.0

Make no contact check in easier. Waiting for u-haul to get a hold of contacts takes forever. Took us an hour, from the time we got there til we could leave, to get the u-haul.

Kaylee C. 
Rating:
5.0

Staff was very helpful as I could not locate the truck. He immediately dropped what he was doing - found it and pulled it around. Along with loading my moving pads and dolly. Would highly recommend this location.

Bradley L. 
Rating:
5.0

Litchfield was amazing great customer service

Billie M. 
Rating:
4.0

Customer did not leave a comment.

Jarid S. 
Rating:
5.0

Customer did not leave a comment.

thomas F. 
Rating:
5.0

Customer did not leave a comment.

geogia C. 
Rating:
1.0

Was charged for a dolly and mats that I didn't sign up to rent.

Josh J. 
Rating:
1.0

Charged for late fee when I wasn't late

jacob A. 
Rating:
5.0

Customer did not leave a comment.

Mitchell D. 
Rating:
5.0

Customer did not leave a comment.

robert G. 
Rating:
4.0

Customer did not leave a comment.

Julie B. 
Rating:
1.0

They did not leave me an appliance dolly. Moving my items was a nightmare because I needed that dolly for help. It made my experience terrible.

Allison M. 
Rating:
5.0

Customer did not leave a comment.

Pam S. 
Rating:
3.0

Customer did not leave a comment.

Janet B. 
Rating:
4.0

There was a small ding on the front bumper that was not marked with an X. I tried to take a photo of it using the app (during my check in process) and the app would not let me take a picture. However when i called the location to ask about reservations, the man I spoke to told me about reserving via the app and it was an very easy process.

Kimberly H. 
Rating:
1.0

The pickup process was everything but easy!!

John D. 
Rating:
1.0

Truck had food wrappers all over cab couldn't get the for 2 and 1/2hoyrs after my booked time I had to call around to find moving pads myself they didn't have had a car dolly attached didn't need it had to wait for them to un hook . Had to pay people to help with heavy furniture because we where running 2 and half hours behind schedule will never rent from this place again terrible experience ruined my whole weekend

JOHN B. 
Rating:
1.0

There was no key on box, waited over an hour past my time to collect the key .

Sharmila G. 
Rating:
2.0

Drop off location was closed when we dropped off trailer. I contacted Uhual via text message and phone call of drop off time and location. I still received text message 2 days later to return the rental. Had to make another call to Uhaul to get it straightened out. Also they billed me $15 cleaning fee. The trailer was cleaned/swept out before returning it. Why the cleaning fee? We drove on clean, paved roads only. No rain, mud or dirt.

jon G. 
No reviews have been submitted for this location.

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