Customer did not leave a comment.Esha D.
Customer Reviews for DZHZ Investment LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Better service customer. I would never use UHAUL AGAIN!Danesha Y.
Customer did not leave a comment.Fermin C.
Most unprofessional rental process I've ever experienced. This location needs major attention.LESCH J.
Customer did not leave a comment.ABRAHAM M.
Need to have more knowledgeable people working..I've been falsely charged..this have never happened before when I go to an actual uhaul facility..this has been the worst experience for me at this place. I will never go back to this place..they better reimburse me 😤👎👎CHARDE V.
Customer did not leave a comment.NOEL ARGIMIRO G.
Customer did not leave a comment.Jean A.
Customer did not leave a comment.Violeta B.
Customer did not leave a comment.jennifer P.
Muy buen servLUIS O.
The pick up time was 9:00 am. I was obliged to wait about 30 minutes before I received the key. As soon as I opened the truck door while doing the interior inspection, it was difficult for me to breathe because it smelled a lot. It looks like someone urinated inside the truck and they did not take care of it. The tenant at the gas station could not give me any disinfectant to help with the smell. I was obliged to go back home to get Lysol for that smell. The truck needs a deep clean in the interior. Beside that I took the truck with half tank of gas and I returned it with 3/4 of gas. I nee a refund on the gas.HERNS M.
Customer did not leave a comment.DAVID D.
They added safemove after I declined it and it took them an hour to give me the key because their computer doesn't work well. When I dropped off the key I was harassed by a man on drugs with his exposed butt hanging out of his pants begging to use my phone.LYNDSAY H.
Customer did not leave a comment.MIGUEL V.
Customer did not leave a comment.DOUGLAS J.
La atenciÃ³n donde rente el van fue muy buena por si me preguntan los recomiendoeduardo G.
Customer did not leave a comment.Alfredo B.
There was all kinds of â€˜homeless people milling about the lot' , did not seem to be security/ authority personnel in the lot. Two nice ladies in station to do pickup screen, though. Truck was in decent shape , although I did not have the check in process explained to me at pickup or during multiple contact I had with U-Haul personal thorough out this rental experience. (I assume it is the â€˜heavily Spanish speaking community' dealing with in Miami South Florida .Kenneth J.
EN LA ENTREGA NADIE TE DICE CUANTO TE COBRARONXIMENA C.
Spent about 20mins in the store trying to pick up unit because u-haul app wasn't working properly. Driver license picture capture would not upload license. Vehicle did not have the hand truck/dolly that was ordered, and attendant did not speak good English which created a bit of a communication barrier. The experience was certainly not as I expected. Although the vehicle was a fairly new unit/ van w/680 miles.Dinavon B.
They offer one thing and the contract says other, higher cost per Gas.Elkin O.
Customer did not leave a comment.zetavius C.
Customer did not leave a comment.Judy S.
Customer did not leave a comment.Sung K.
I was charged an extra 40 dollars for dropping off late due to the weather conditions and they told me i would'nt be charged when i dropped it off. I didn't even use the truck for the extra day paid.India H.
Customer did not leave a comment.TAMARA C.
Staff not train on truck dropped off, waited on call from ownerMERLYNE R.
Customer did not leave a comment.NELSON V.
Customer did not leave a comment.Peggy W.
Customer did not leave a comment.charles V.
You are profesional 100%Raul Guillermo A.
When I went to pickup the van, they told me it $0.60 per mile and they overcharge my card $1.19 per mile.AUSLER B.
My truck was dropped off late Sunday night, March 1. I just got a bill from the location for $170 listing a wrong destination charge and an extra day charge, stating the truck was returned at 2pm on Monday, March 2. No idea what the wrong destination charge is about. I've tried calling to fix this and no one picks up the phone.Christopher J.
Customer did not leave a comment.valerie D.
Customer did not leave a comment.LEONARDO B.
They went out of their way to accommodate a last minute search for a big truck after a competing rental service failed to deliver on an earlier reservation. The Uhaul staff at DHZH were amazingly efficient, friendly and concerned to provide outstanding service. Thank you!Luis D.
Customer did not leave a comment.LAURIA D.
Horrible customer service with no knowledge of how to use the interface when a customer has been approved remotely using a mobile device, the whole encounter of waiting to get the keys for the truck took over an hour. Because of this experience I was late to my drop off and had to pay the extra fee associated with doing the U-Haul/share feature. Please, either train the people on location to better use the interface or just remove the service from this gas station.Gustavo O.
Customer did not leave a comment.abdul S.
Customer did not leave a comment.Krystal H.
Customer did not leave a comment.Jorge L.
I need to know where to drop off key the people will not take itGustavo C.
Customer did not leave a comment.Michael A.
Customer did not leave a comment.Michael W.
I think it's better if you leave full gaz.its appended to me twice.I made more gaz I don't have credit for that owhever if it put less I will get charge.its not fair.Dieufils D.
Customer did not leave a comment.Saskia J.
I had a reservation pick up time of 8:30 am. I go to the gas station and the person who handles UHaul didn't get in till 9:30 am. The staff was very rude and extremely unprofessional, she didn't want to communicate with me in english she kept insisting I speak in spanish. Only problem with this is I'm not nor do I speak spanish. So the â€œinsult personâ€ finally gets there and they don't have moving tools...i.e. hand trucks, appliance dolly's or moving blankets. both of which I needed for the moving company that was waiting at my house as I waited for this location to actually manage my reservation. I would give them a negative rating if was possible and suggest to uhaul to remove their service from this location!Anthony G.
Customer did not leave a comment.BIANCA P.
Amazing customer service and great convenient location for pick Up and Drop off.Fauzinha G.