Truck was clean inside and outside. However cab could use some type of deodorant
Manuel G
DZHZ Investment LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Miami, FL 33150
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Customer Reviews
- 3.0 Average Customer Rating
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Truck was dirty, girl behind the counter was lost how to get me the keys. No furniture dolly available but I paid for it
ZACHARY DPersonnel made the rental easy especially after having to change to a larger truck, Not recommending to Antoine was due to not being provided the correct information for the return location.
Fairy Cretrain them in Customer Service. I feel like that I was racially profiled and didn’t appreciate it. Recovery had no business calling me like I’m gonna sit here and try to steal the truck if they were simply called me I would’ve explained to them, but since there’s a language barrier It was not much I could explain to them.
Leonette NThe day before my rental, I got a courtesy call from the original location to verify my rental details and get this set up for the following morning. They told the 20’ truck that I originally requested was t readily available and that I’d need to wait until later in the day than I had preferred to pick one up, so I requested to switch to a 15’ truck. That switched my pickup place to the location listed above, where I was supposed to meet a guy named Tullio at 7 AM sharp to get my truck. They also changed my drop off location on the phone; I only got a text notification updating my pick up location (this becomes important later). I get in at 7, no one’s there to greet us so we wait 20-30 min. Finally a female (obviously not Tullio) checks me in, takes my ID info, and charges my card. There were no mats even though I ordered 3 dozen and the lady on the phone the day before said she had called ahead to confirm the mats were available. The dollies were there at least. Then the lady takes us in the lot, points to our rental, and walks away. She didn’t have us fill out or sign any agreement, which apparently has to be done through the app at the actual pickup location. So on the delivery route back, we stopped by to get in range to process the agreement on the app, but the link timed out. So we go inside to speak with someone, and apparently Tullio was there at this point, but he said several times that he had no idea what I was talking about and just kept shrugging. This wasn’t even the worst part of the experience but it sure didn’t make an already stressful day any easier.
Joseph F