The problem I had was the rural location did not have good cell phone and internet reception which made connecting to pick up etc difficult. Thankfully the manager came into work 1 1/2 hours early so I could get the keys.Cindy M.
Customer Reviews for E Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Thank you for helping us with the fuse in our car!Cory P.
Customer did not leave a comment.JULIE H.
Customer did not leave a comment.Robert Y.
Make sure all lights work prior to customers arrival.Jesse G.
Very professional and I'm very happy with my moving experience. The place I got the U-Haul is awesome.DONNA D.
24/7 process took 2.5 hours to pick up the truck. Keys were not in the truck where the website said they would be. Had to wait on hold for over an hour to get somebody there to give us the keys since it was after hours. Extra moving equipment was not in the truck and had to ask the owner twice for the extra equipment we rented. Truck was dirty inside with sunflower seeds under the seat.Mahala B.
Customer did not leave a comment.Robert F.
They were very nice and accommodating. Don't be in a hurry.Mark M.
I received NO (NONE) paperwork on returning the trailer..... I was told to "leave the paperwork on the counter, and we will check you in when we have time" . I did have help on where to leave the trailer and they unhooked the trailer from my truck. Trailer was returned 23 hours early. I can only assume they "had time" to check it in at the right time.DOUGLAS T.
Customer did not leave a comment.Orion H.
Customer did not leave a comment.Sidney O.
The owners are very sweet and personableShara S.
Very nice lady that dealt with us! âï¸âï¸âï¸âï¸âï¸calvin M.
Kathy did very well, I feel she went out of her way for me.Kim K.
I always use UHAUL because of the cleanliness and great service. Thank youBeverly M.
The lady made it feel like it was an inconvenience to leave her home and go to the rental office. We asked that someone walk us through how to take the tow dolly on and off but she did not know how.James J.
Customer did not leave a comment.James S.
Customer did not leave a comment.Melissa S.
None. This location handled my request professionally and promptly.Shane T.
Customer did not leave a comment.ROSS A.
Customer did not leave a comment.Todd T.
Customer did not leave a comment.Ashley C.
The guys were very helpful. They went above and beyond!Lori R.
Customer did not leave a comment.John S.
Nothing cleaned. Staff hooked trailer up and didn't explain anything or check anything with me to make sure the vehicle was properly functioning. Upon return to Denver location it was discovered that the clip to the hitch was missing and the staff at the Kansas location never repaired prior to renting the trailer to meSamuel S.
Customer did not leave a comment.Janet S.
Had an issue with a tire and they did a great job of taking care of it. Very friendly and professional.Jay B.
Customer did not leave a comment.Kevin H.
Customer did not leave a comment.tim O.
staff very helpfulDouglas L.
Customer did not leave a comment.Steve K.
Customer did not leave a comment.Jennifer W.
Customer did not leave a comment.Eric R.
Customer did not leave a comment.Dustin M.
Greatly appreciated their help and assistance!Leonard H.
Customer did not leave a comment.Emily G.
I rented the trailer by calling a U-Haul #. I was wanting a smaller trailer in Iola, KS but one was not available unless I went to Vaassar which was about an hour away instead of a half hour. I was told I could get the smaller trailer for $30 if I would agree to go to Vassar. I agreed to take a larger trailer so I wouldn't have to go the farther distance. However, about three hours before I was supposed to pick the 6x12 up in Iola I received a phone call telling me it was not available in Iola and I would have to go to Vassar to pick it up! As this was Memorial weekend and I was also decorating graves this was extremely aggravating and a major inconvenience! You need to have more trailer available at the locations so this does not happen!Phyllis G.
Customer did not leave a comment.gina S.
Customer did not leave a comment.Terry H.
I was very pleased with the help we were given from employees. We are older and everyone jumped in to assist in hooking the trailer on for us and removing the unit.TONILEE R.
It took an inordinate amout of time to process the rental. As it turned out there were issues with the Uhaul web site. The person at the pick up store was vey helpful but the person at Uhaul said I needas to come back later to pick up the rental (about 1-1/2 hours later). That is a 30 minute drive for me each way. Not good customer service from Uhaul.David M.
Customer did not leave a comment.Hillary J.
Customer did not leave a comment.CHRIS S.
Customer did not leave a comment.Chris W.
Suspension on the dolly as it is noisy on bad streets but other than that it went great, easy to put the car on and strap down.Jimmie T.
The Ottawa location didn't have the truck size I needed. As a result, I had to drive an extra 22 miles to pick up the tuck and 22 miles to drop it off. This added $47.96 to my bill (increasing it by 55%). It also consumed abut four more gallons of gas, which added another $8.36 to my cost. . I would have appreciated it if U-Haul would apply a credit for the extra miles, I had to drive, since a truck wasn't available at the Ottawa location. Something to consider. . The people at the store were friendly. . There was only one register for both U-Haul rentals and store transactions, so there was a bit of a wait there. . The person who worked with me showed me the truck explained the features and terms of the contract, and walked it down with me, showing all the "x" decals that marked pre-existing damage. . Ability to night drop was appreciated.Greg K.
Customer did not leave a comment.Sandra T.
excellent all the waySandra T.
Customer did not leave a comment.Daryl S.
Customer did not leave a comment.Laurie B.
It is not right we have to drive 50 miles to pick up a trailer and 50 miles back home. That is not user friendly. I feel like every u haul dealer should have trailers available without having to drive all that way. Either that or when one is reserved it should not be rented out if it is not going to be available on the date you reserved it for. Other than that the trailer was in good shape.joyce H.
Customer did not leave a comment.tom B.
Customer did not leave a comment.Rebecca R.
Customer did not leave a comment.Richard G.
If you have to go far out of your way to pick up a truck b/c one is not available, Uhaul should give a gas credit or discount. I had to pick up my 26' truck 40 minutes from my desired location. The E store was very friendly and helpful!Thomas P.
Customer did not leave a comment.Kyle H.
Thought we would pickup in our home town. And would receive u haul earlier in the day. U haul was clean and easy to drive.Sue S.
Dirty, dirty and dirtier! This location was awful, the bathroom was a mess, the store is a disaster and the truck with filthy! THe lady was less than helpful, overall not good.RICK L.
Kathy was great! She was very helpful and answered all questions we had.SHERRY L.
I filled the truck up to the appropriate place and drove 1.5 miles to the location. I was charged for several gallons of gas that I shouldn't have been. I turned it in after hours, and didn't go inside or speak with any personnel at the location.CHRISTINA A.
Customer did not leave a comment.TERRY H.
The rental agent was very helpful and friendly, the location was easy to find and it was easy to get the truck in and out of its designated space. I will use this location again any time I need a truck and I will recommend to others.Sarah P.
Again the dealer was not notified of our drop off. The dealers do the best they can but U Haul needs to do better with their communication.Nancy D.
They were wonderful, helped me find the store worked with me to get the best deal.JAMES O.
Just couldn't understand why we had to travel so far out of Topeka for the rental. The clerk I spoke to was very nice however. When I spoke to the National office I kept getting transferred from site to site til everything was shut down for the evening. The clerk at Vassar actually took time to answer questions, which I appreciated.CARA T.
Customer did not leave a comment.SHARI S.
Have the person who is filling out the paper work knowing how, very slow about 45 min. to get it done. Paid for five pads and only got three. I would not go back to these people again,DALE A.
Customer did not leave a comment.Willie N.
Our experience with Misty was flawless!!! She explained everything as we went thru the process, therefore, there were no surprises when we returned the truck. Misty was very friendly and knowledge of her job. Upon arrival of returning the truck she met me as I was parking it. She greeted me with a smile and we made casual conversation. It was an excellent experience and I would highly recommend this location to anyone. Thank you, Misty, you rocked!!!!Jennifer A.
Need lights to know building exists. We drove by it five times. They need lights for location. Not motion lights when u walk up to door.JEAN B.
Customer did not leave a comment.Nancy W.
Customer did not leave a comment.VICKI B.
Customer did not leave a comment.TERRY H.
They went out of their way to get and find me the truck I needed . Great service couldn't ask for betterRobert S.
able to get me the equipment in a excellent time frame to meet my needs.CECIL S.
I reserved a truck online and received a call the following day by a woman who told me there were no trucks available for the time I requested and I asked if there was nothing I could rent and she responded in the rudest tone that SHE was in charge of the entire Kansas rental and part of Missouri and there was Nothing I would be able to rent. She was very nasty and I decided then I would never use uhaul again. I decided she had to be wrong and called the U haul in Vassar Kansas. Misty answered and was very helpful and nice and said there were no trucks available but suggested a trailer that she had available that would be perfect for what we needed. When we arrived she was so very nice and even helped us hook up the trailer. If it hadn't been for Misty's kindness I would have never used U haul again. Thank you Misty for turning around a bad experience with Uhaul.CHRISTY K.
Customer did not leave a comment.TRAVIS P.
Customer did not leave a comment.Richard H.
Needed truck in Lawrence. Had to drive 3 hour round trip to get truck. We're told we would get a $50 credit for drive have not received to date.MARK S.
Customer did not leave a comment.LORI D.
Customer did not leave a comment.Wendell B.
Customer did not leave a comment.WILLIAM T.
Customer did not leave a comment.Kimberly H.
Customer did not leave a comment.HARRY L.
staff there were really helpful. will do business with them again when I need to.JAMES D.
Don't switch the pickup sight on the last day it is reserved. The pickup lady at Vassar was very helpful even though her computer was down and we had to waite.LINDA C.
Great little store.ken W.
Customer did not leave a comment.SCOTT R.
Customer did not leave a comment.JAMIE H.
I was told by the Iola KS location that I was free to drop the trailer anywhere (lady was RUDE). I drove an extra distance to the Vassar KS location and now I have been charged $8 for dropping it off in the wrong location.. U-Haul ripoff. You can't even call U-Haul to talk to anyone. I was disconnected 3 times trying to call... This will be the only GOTCHA you will ever get from me.Chris B.
It is a long way out but worth it due to friendliness of staff.DAVID F.
There isn't any need for improvement for the U haul locaiton west of Pamona specifically, but for the U Haul company as a whole, I think it would be beneficial to open a location in Ottawa, the biggest city in Franklin County :)DARREN L.
the ladies there went out of their way to make sure we had the right equipment at the right time. Will do business with again. Thanksgary B.
Great job at Vassar. Manager went above and beyond to help us with our truck issue (bad transmission). Thanks again.KRISTIN B.
I contacted the E Store on Tuesday before I needed the UHaul in Rapid City, SD on Saturday and made a reservation. I asked where I would pick up the UHaul and she did not know. I asked if I returned it early, if I would be given credit and she said "Yes." I asked where to return the UHaul and she said to her location. We returned the UHaul in less than 2 days, at noon on Monday. I called at 2 pm on Monday to let her know it had been returned as the store was closed, but left a voice mail on her phone. I also stopped by Tuesday afternoon at the store and she was not available, but left my phone number for her to call me. She called after 4:30 and told me she had put the time down as 10:45 the previous night and said "Oh, I guess I should have called you." I guess she does not listed to her voice mails! I asked if I would get the credit for returning the vehicle early and she said she would talk to her supervisor. I have not heard from her again. My suggestion: Please call UHaul direct if you want to rent a vehicle or want any information and do not call this store.Diane W.
The location in Vassar, KS was excellent. The service I received at the location on S. Topeka Blvd. in Topeka, KS was TERRIBLE! I Reserved a trailer two days in advance, when I went in to pick up that reserved trailer I was told they didn't have it. Long story short that location sent me out the door without taking care of me when they made the mistake. I needed the trailer for a cross country move!! This single experience will insure that I NEVER do business with U-haul again!!!TYSON R.
Kathy was very helpful for emergency problems. She was friendly,understanding, and helped us out in our difficult move. We would love to have more people like her who work for the uhaul companies. I have already told friends and family about them.thanks so much.AMY P.
The lady at E Store named Kathy was very helpful and nice. She had to go pickup my U-Haul truck. She is very awesome and deserves high praises and recommendations.MICHELLE M.
Customer did not leave a comment.Paul H.