Very bad experience for the 1st time very unfriendly and arrogant.
Dalia M
Customer Reviews for ESCO American Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Have enough dolleys on hand to fulfill the rental request
Ramiro TThis place is next to a gas station, but the tank was empty with only 46 miles showing till Empty. The truck needs maintenance on the front suspension. It smelled like wet dog and cigarettes inside. The last person that rented it left the back of it with trash and it was dirty.
LEAH PNo improvement needed at least for Me great people to deal with from the begining up to the end !
isreal gStaff were extremely helpful!
Colette AEverything was great.
Jessica Gno drop off box or key box
ivan rThink you're on the right track!
Jon EAgent had a genuine interest in assisting us with our needs. Professional, polite and service oriented. Made our experience a great one.
JOSE GNeed to have attendant available or a uhaul drop box. It was difficult to get the attention of an attendant. Need improvement on customer service.
ALFREDO HI had a terrible experience with UHaul in Harlingen. I was assigned to pick up my truck off Rangerville Rd at MoveIt Storage and they were closed! No way to get my truck. I had to drive to another UHaul location off Ed Carey Drive and they were amazing because the general manager found me a truck in Brownsville. He even called their location to make sure that they were open. Upon arrival in Brownsville I had excellent customer service. I will think twice about using uhaul in the future due to the 2 hour delay and having to drive 40 minutes to another city to pick up my truck.
Jennifer Pnot happy either they are over charging us. customer service has not answered my calls on hold forever!!!!
Matilde CServed professionally and quickly. Very pleased.
David BThe tie down loops in front were unusable.
Anthony SSo i ask the representative at the beginning of my trip if the equipment was full on gasoline. She said yes i just checked it. When i got on the vehicle i notice it was 3/4 of the tank full. I didnt make fus about since i was on a hurry. But yeah she definitely lied or she was incompetent on her job. Other than that the vehicle was great.
Guadalupe RPlease explain clearly on the charges of the vehicles. We were so dissatisfied with this service. Won’t rent anymore!!
PATTY GThe lady was talking with her mouth full. No one went out to look at the equipment
carlos s