Customer Reviews for EZ Pass Tobacco
(U-Haul Neighborhood Dealer)

Rating:

1.0

The location has a red sign on the door indicating that the building is condemned by the fire marshal. We were uncomfortable leaving our personal car on site for the duration of our rental. The store manager had to call a main rental hub in order for us to complete our check-in and return process. The truck was not very clean, but worst of all, the air conditioning did not work. It was 95 degrees that we were using the truck. When I returned the truck, I asked the rental desk for a partial refund on my rental due to the lack of air conditioning. From what I can tell on the receipt, I was given a $20 "customer service refund", which means that I still paid $106.00 for the 4-hour rental, plus $40 of gas to do the 80-mile round trip move. Overall, I would not return to this location, and would probably not use U-Haul again.

Rating:

5.0

Great people to work with

Rating:

2.0

Trailers looked in rough shape trucks looked a little better wouldn’t trust renting a trailer from here. Returned the trailer and lady I spoke to over the phone that checked the trailer In didn’t offer a credit for returning the trailer early.

Rating:

1.0

Truck was dirty didn't have my dolley and was poorly maintained. The ac barely worked and it used alot of gas. I had to put 8 gallons in just to get back to a half a tank! I only went 48 miles

Rating:

4.0

Parking if you needed to leave a vehicle was not very secure or safe feeling.

Rating:

2.0

Truck we were assigned still had stuff in it.

Rating:

3.0

Their Uhaul tablet was no on the premises, I had many issues with the app, spent way to long on the phone.