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VICKY P
Customer Reviews for EZ Stor Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great ! Top Notch Customer service.
ROD WExplored all options to get me the truck in a timely manner. Efficient and knowledgeable.
BILL TLocation was hard to get in and out. Crystal was very friendly and helpful!!! Even gave me a discount!!! I will be back again because of Crystal, she deserves a raise!!!
LONNIE ZYoung lady at the desk was so helpful and professional. I will be coming back here every time I need a truck.
ROBERT TFront desk rude. I ordered furniture pads 2 weeks in advance and they had zero. Front desk did not care. I had to BUY 35 dollars of boxes ect to try and use. Equipment was dirty. Basically black. Could barely tell it was even a u haul.
WANDA FThere was a truck parked in the driveway/entrance that made getting in and out very difficult and borderline dangerous. It really should not have been left there. The lot is quite small and wasn’t made to hold rental trucks and equipment. But the location was convenient and the employee at the counter was very friendly.
SHAWN MAwesome customer service at the front desk
William MExcellent service! Steve is the best! He's very professional and helpful, and smoothly. The truck we reserved was clean, and ran great!. Will use this location again for any other future moves.
Reginald DThis location - all was OK once there - however the lady on the phone a head of time - was "less" than friendly on the phone. She could use some better phone service. There are many other locations to drop things off and do business with. She needs some major phone training.
Shawn SWas very easy to get my truck and the staff was very friendly
Robert PYou people don’t follow through you’ve held my money over a week returned trailer last Thursday and still have received nothing
OJ CI feel like there's no need to change anything.
Temeka CComputers were down, ended up with additional charges on card. Clerk had to make multiple calls to support which only answer seemed to be, ours are down too. 😵💫 Clerk entered destination city address and zip wrong resulting in card being declined for suspected fraud.
Al LVery pleasant lady that works there.
SCOTT MThe lady, I'm sorry I didn't get her name, who waited on us was wonderful. Very friendly, polite and knowledgeable about the equipment. If we ever need anything from Uhual, this is where we will go.
Thomas FCrystal was amazing and helped assist with any situation! I will definitely recommend
Wendy Vneed to work on your phone app. it really sucks.
Atticus MCristal was very friendly, patient & helpful-explained everything very well - nothing negative about my experience - THANKYOU
Roel GThis is a place were you get service with a smile and sincere help.
Patrick MBest Customer service ever!
Penny WGood customer service and service was easy and quick
Kenneth CVery good,fast, friendly,
carol bGood customer service
jerry sSuper easy to move with a uhaul and I recieved my truck asap.
Kathryn EI would’ve like to have gone over the check out process with the people. He took the keys and that was that.
Dale MThe dolly was not a from Uhaul. It belonged to the storage facility. It was not as useful because the line could not lock and was too long. Like to get charge removed.
Steven KThe dollie we were provided had a damaged wheel which caused some difficulty during the moving process. Also, I ordered furniture blankets and was not informed by the location that they didn’t have any available until I picked up the truck, the morning of my move. The only alternative they offered was for me to check other Uhaul locations for availability.
Kylie SI’ve never hauled anything in my life. I’m a 69 year old woman and it was amazingly easy. Everyone was so nice.
Karen RWonderful service
Juan GNone
Sadie DEverything was fine. Very good location for me
John BStaff was great and very helpful. I highly recommend them and will use them again! Thx!
Michael BNothing - everything was done very.professionally.
Scott WThe only thing wrong was one of the tires. It felt like it had a knot in it and felt like it was going to blow which was scary. Other than that great!
GINA DThe place is great. The man who helped us was wonderful ! If you want to help the next customer...put a jack on these trailers!! It is rediculous without one!
Kim TNice place thanks
KAROL SThe truck had trash in the back, they charge more than the other Uhaul rental dealer. On top of that, they also charge me for gas and it was replaced at the same place when I rented the vehicle. Waiting on a return call from Felix now for a refund.
BRENDA LI know this isn’t location specific but when I reserved my truck I purchased movers. The moving company didn’t get any kind of notification until after 10pm the night before. I had my uhaul pick up scheduled for 8:30am and the movers didn’t arrive until 11:30…. Just a lot of wasted time and I nearly missed my friends daughters bday party.
Brynn JWe tried to drop off the trailer and the guy refused to take it because he said they don’t do trailers anymore even though the location was selected as our drop off location. The guy working at the uhaul drop off was very rude and disrespectful. We went to a different drop off location and the lady took the trailer and was super nice. I will not recommend or use Uhaul again because of how poor the experience was at this drop off location.
Tyler WTrip went well with the excellent help and equipment from UHaul.
Robert G