Customer Reviews for Eagle Car Wash & Self Storage LLC
(U-Haul Neighborhood Dealer)

389 reviews

1125 W Grand River Ave   Williamston, MI 48895

(517) 655-4952

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat-Sun: 8 am - 5 pm

Services at this Location:

Contact Us

(517) 655-4952

1125 W Grand River Ave
Williamston, MI 48895

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat-Sun: 8 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
4.0

Customer did not leave a comment.

Kimberly H. 
Rating:
5.0

I have used Eagle car wash on several occasions and have had am excellent and easy experience every time. John always goes above and beyond to help in any way he can. He recently helped me plan a big move and everything went exactly as planned due to his exceptional customer service! I have recommended Eagle car wash uhaul to several friends and continue to do so at every opportunity. Thank you John and Eagle Car wash! Five stars!

JOSEPH WILLIAM K. 
Rating:
4.0

The guys did a great job accommodating me and were quick and friendly.

BRADLEY ALAN H. 
Rating:
5.0

John and staff were great to work with. John provided me Excellent customer service , gladly meeting me after hours because of my work schedule to pick up trailer... thanks, John !

GARY CARL M. 
Rating:
5.0

Great service. I would use them again. Thank-you.

SHEILA A B. 
Rating:
5.0

They did an excellent job. I would highly recommend them.

Michael K. 
Rating:
5.0

I was disappointed in the first rental in Lansing MI on US 27. The trailer was not the correct trailer for what we needed to transport. The tail gate was not 6" long to put my Gator in the trailer. I will say Lansing people directed us to Williamston for the correct 6x12" trailer.

CHERYL KAY R. 
Rating:
5.0

Very pleased with rental. Friendly and helpful staff.

SCOTT WILLIAM N. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY PAUL D. 
Rating:
5.0

Customer did not leave a comment.

BRIAN H. 
Rating:
2.0

Clean and Sanatize Equipment. All vehicles should be inspected and cleaned before rented out. Make sure everything works inside the vehicle.

KELLIE KRISTIN G. 
Rating:
5.0

Customer did not leave a comment.

SCOTTBRUCE M. 
Rating:
5.0

John was awesome all three times. Will highly recommend this location and John to everyone. Give John a Raise!!

MELANIE ANN P. 
Rating:
5.0

Customer did not leave a comment.

Brennan H. 
Rating:
5.0

Customer did not leave a comment.

Garylyle J. 
Rating:
5.0

Customer did not leave a comment.

AMBER MARIE W. 
Rating:
5.0

Super fast and easy. John is awesome.

MELANIEANN P. 
Rating:
5.0

Customer did not leave a comment.

Eric B. 
Rating:
5.0

Customer did not leave a comment.

Brian D. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH ROBERT B. 
Rating:
5.0

Easy in and easy out. Thank you so much.

Bill M. 
Rating:
5.0

Not a thing everything was perfect

CAROL O. 
Rating:
2.0

What made my experience bad, in decreasing order of priority: Android app is completely broken. Upon uploading a photo, it loops back to the beginning of any workflows, preventing the checkout or return of any equipment. If I wasn't with someone who happened to own an iPhone, I would be on the clock for an additional day and an additional trip back to the facility. According to Play Store reviews, it has been broken with the same problem I encountered since at least April 2 (posting as of May 1). Called my insurance agent who personally confirmed that my collision coverage followed me on to vans but not box trucks. U-Haul employee refused to remove CDW on van. This charge only appears after you've checked in at the facility, and specifically declined coverage. The bait-and-switch tactics need to stop. Online reservations are a pain. You must click through 6(!) pitches for add-ons with skip buttons in tiny text before you make a reservation.

Evan D. 
Rating:
5.0

Customer did not leave a comment.

ROBERT ALLEN S. 
Rating:
5.0

Customer did not leave a comment.

Ted C. 
Rating:
5.0

We were in a bind & John helped us hook up & was very friendly & got us on our way in less than a half hour. Very helpful & explained in detail.

CAROL ANN C. 
Rating:
5.0

Customer did not leave a comment.

EDWARD CULLIN S. 
Rating:
5.0

First experience with this local franchisee. Excellent!

JOHN DOUGLAS H. 
Rating:
5.0

Stay the same!

Kevin M. 
Rating:
4.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Helpful staff, smooth process.

JEAN OUTTERSON S. 
Rating:
5.0

Very kind and helpful.

Barb B. 
Rating:
4.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

thank you!

Tarence S. 
Rating:
5.0

I had great costumer service but was disappointed with the up keep of the truck. I was forced to drive and extra 25 miles in total 50 because the steering wheel had play/ was loose. I don't think making someone pay for faulty equipment is fair. Specially with Uhaul's logo being “To provide a better and better product and service to more and more customers at a lower and lower cost". Once again great service but the product wasn't better and forced me to pay a higher price. Please refund me for the extra 50 miles I had to drive because of your not so better product. Thank you, Kwame Wardlaw 2483128195 Kwamswar@gmail.com

Kwame W. 
Rating:
4.0

Customer did not leave a comment.

Jon L. 
Rating:
5.0

Excellent facility!

Mark G. 
Rating:
5.0

Customer did not leave a comment.

Sean L. 
Rating:
5.0

Customer did not leave a comment.

Lisa H.  |  Overall Experience 
Rating:
5.0

The online check in was ridiculously slow. I was waiting for approval for 35 minutes when I picked up truck. I asked the guy if this was normal. He was extremely helpful and checked me in through his computer instead. My only complaint is that updating or improvements need to be made for the online pick up process.

Korinna W. 
Rating:
5.0

Easy process, helpful staff, personal attention.

JEAN OUTTERSON S. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER MARIE W. 
Rating:
5.0

Customer did not leave a comment.

Tonya Y. 
Rating:
5.0

Customer did not leave a comment.

Crag S. 
Rating:
5.0

Very easy to work with. John is very helpful and tries hard to accommodate.

Linda E. 
Rating:
5.0

Customer did not leave a comment.

JOSE SALOMON M. 
Rating:
5.0

Customer did not leave a comment.

Emily H. 
Rating:
5.0

Customer did not leave a comment.

Eric V. 
Rating:
5.0

Customer did not leave a comment.

Theresa B. 
Rating:
5.0

The management was very good to me keep up the good work

OWEN G. 
Rating:
5.0

Customer did not leave a comment.

Charlie M. 
Rating:
4.0

Very friendly and professional

MICHEAL L. 
Rating:
4.0

Nothing really the gentleman was very friendly and helpful

TINAMARIE N. 
Rating:
5.0

Friendly, easy, good price. Y’all hit the trifecta of quality, time, and cost. Tip of the hat.

Sean L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lorri B. 
Rating:
5.0

Customer did not leave a comment.

HARLEY JAMES H. 
Rating:
5.0

Please forgive me for the last ccomments. The bill was only 85.00 dollars. The dealer was friendly and helpful

Elizabeth M. 
Rating:
5.0

John was extremely nice. Made everything easy and was super helpful.

JEFFREY PAUL K. 
Rating:
5.0

over all very satisfied with the service

Steven S. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS WILLIAM D. 
Rating:
5.0

Customer did not leave a comment.

JOHN LARKINS K. 
Rating:
5.0

Customer did not leave a comment.

ARIEL EMILIO C. 
Rating:
5.0

Williamston team did a great job - installed my hitch, hooked up the trailer, tested everything for safety, and showed me how the ramps worked - very professional from A to Z

JOHN LARKINS K. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

JOHN O. 
Rating:
5.0

John is excellent to work with and we highly recommend him to others!

DOUGLAS WILLIAM D. 
Rating:
5.0

Excellent location very helpful and friendly

Chad D. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN JOSEPH B. 
Rating:
5.0

Employee was very helpful, very prelesional.

CARL EDWARD D. 
Rating:
5.0

Customer did not leave a comment.

Sharon B. 
Rating:
5.0

Owner was very relaxed and congenial. Wore a mask, even had a jar for pen I'd touched to sign contract. As a retired microbiologist, I really appreciated his attention to COVID-19. The van was spotless, too.

Russell K. 
Rating:
5.0

Customer did not leave a comment.

RICKY J. 
Rating:
5.0

the drop off location was great. All i did was pull the truck up and a young gentleman came up to me and said he will take it from there. very well ran.

Bruce G. 
Rating:
5.0

my favorite Uhaul location by far

kevin K. 
Rating:
5.0

smooth process from start to finish -- couldn't ask for more

GREGORYDEWAYNE F. 
Rating:
4.0

The trailer had been used by someone prior to me that must have hauled engine or car parts. The trailer smelled like grease and there was graphite on the floor. I realize the location owner I rented the trailer from is probably not required to clean the trailers, and overall he did a great job, but it sure made a bit of a mess. I tried to clean it the best I could but it was still not pretty.

ANDREW KARL C. 
Rating:
5.0

Customer did not leave a comment.

Nancy H. 
Rating:
5.0

We waited half an hour to get our approval when getting the truck on-line. When I tried calling and chatting no one answered. I was on hold 20 minutes. I will not recommend anyone get their rental on-line. This was very poor customer services with the exception of the staff at the pick up location.

Rorie D. 
Rating:
3.0

Customer did not leave a comment.

CLARENCEFRANKLIN W. 
Rating:
5.0

Customer did not leave a comment.

STEVEN ANDREW M. 
Rating:
5.0

Fantastic customer service! We would absolutely use this dealer again. Thank you very much!

Janet A. 
Rating:
5.0

Customer did not leave a comment.

JOHN RICHARD H. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW JOHN-PHI G. 
Rating:
5.0

Friendly and efficient!! Would highly recommend.

Elizabeth S. 
Rating:
5.0

Great professional service. They connected and removed the trailer from my car for me. Super fast and easy!! Will definitely rent from there again!

JOHN RICHARD H. 
Rating:
5.0

Customer did not leave a comment.

MELLANIE B. 
Rating:
5.0

Customer did not leave a comment.

LORRI KAY B. 
Rating:
5.0

Customer did not leave a comment.

Edward T. 
Rating:
5.0

Customer did not leave a comment.

Emory G. 
Rating:
5.0

I had a great experience renting from eagle car wash

JILL ALISON T. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

I had a great experience renting a uhaul from williamston.

Chassidy L. 
Rating:
5.0

Customer did not leave a comment.

Steve V. 
Rating:
5.0

The customer service here was above and behind. Easily the best U-Haul rental experience I've ever had. I wouldn't hesitate to recommend them to anyone or to use them again.

Nicole P. 
Rating:
4.0

Manager John did a great job checking us out but one bag of pads were wet and actually had live maggots eating something dead! I returned them to a closer U-Haul location and they said I'd get a credit on my account but never saw it. I tried calling your 1-800 number and was told the wait time was over 15 minutes! That's piss poor service!

Mark G. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY WAYNE S. 
Rating:
5.0

the guys there do an excellent job -- my top Uhaul location by far

Jerry S. 
Rating:
5.0

great experience, very professional, clean equipment

RAYMOND MICHEL N. 
Rating:
5.0

Great place to rent a U haul with friendly staff and conveniently located.

NEIL P. 
Rating:
5.0

Great customer service!!!!

JOSE RAUL V. 
Rating:
5.0

John at Eagle carwash was very helpful and accomodating. I couldn't ask for better customer service!

VARA L. 
Rating:
4.0

Clean units

Michael C.  |  Reservation 
No reviews have been submitted for this location.

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