Customer Reviews for Eagle Car Wash & Self Storage LLC
(U-Haul Neighborhood Dealer)

444 reviews

1125 W Grand River Ave   Williamston, MI 48895

(517) 655-4952

Location Hours

  • Mon-Sat: 8 am - 6 pm
  • Sun: 8 am - 5 pm

Services at this Location:

Contact Us

(517) 655-4952

1125 W Grand River Ave
Williamston, MI 48895

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 6 pm
  • Sun: 8 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

john A. 
Rating:
4.0

Customer did not leave a comment.

Matthew J. 
Rating:
5.0

Customer did not leave a comment.

ANDREW DONALD O. 
Rating:
5.0

Truck share 24/7 is about worthless. I chose this option over an in-person pick up time because I thought it would be more efficient and give me a little more time to complete my move. Unfortunately, I spent 30 minutes on hold waiting for a call center rep to assist with the pick-up process, as the website refused to load past submitting a photo of my driver's license.

COLIN SCOTT S. 
Rating:
5.0

Customer did not leave a comment.

Patricia S. 
Rating:
5.0

Customer did not leave a comment.

Mark F. 
Rating:
4.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

Customer did not leave a comment.

benjamin W. 
Rating:
5.0

100% +positive experience. Friendly, efficient, helpful staff. More than willing to accommodate your schedule. Truck was ready. Easy pick up and drop off thanks to the fact The Eagle location is open early and closes later even on weekends. We, therefore, thankfully had a person help us who knew what he was doing and we did not have to navigate the impossible app like we did the first time when we picked up a truck from a closed location in Northville. Thank you Eagle!!!!!

MARK ALLAN H. 
Rating:
5.0

Love this local shop, always honest, always friendly...Will always use them for my local Uhaul needs

AMBER W. 
Rating:
5.0

Customer did not leave a comment.

colleen M. 
Rating:
5.0

Nothing. Employees were very good and helpful.

Michael K. 
Rating:
5.0

Fast and friendly service very easy check in and check out...counter person was very friendly love the hometown feel thank you

KEVIN RICHARD L. 
Rating:
5.0

Provide more trailers to rent one way in the Lansing Michigan area.

Dyne J. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

The uhaul representative was super friendly and helpful. He answered all of my questions and helped me decide what to rent and how long. He worked with me and and made sure the trailer was there when I needed it. I rarely see this kind of customer service. I will always use this uhaul store for my moving needs and I have recommended it to all my friends.

michael M. 
Rating:
5.0

Was pleased with the services with UHaul each time I needed transportation I could rely on UHaul

THERESA LYNN M. 
Rating:
5.0

Customer did not leave a comment.

RONALD GEORGE C. 
Rating:
5.0

Customer did not leave a comment.

NANCY LYNN H. 
Rating:
5.0

Na

RONALD GEORGE C. 
Rating:
3.0

It was never mentioned or listed in my estimate quote email that there would be a $14.00 charge for insurance. You need to make people aware. When I returned the truck the guy that checked me in was on the phone when I returned the vehicle. Told me I was all set and just leave the key. Said he would send an email which I never received bail after I called him this morning about the final cost difference. Would have saved a lot of time had I know about the extra insurance fee.

KAREN KAY C. 
Rating:
5.0

Customer did not leave a comment.

STEVEN HAROLD M. 
Rating:
3.0

Customer did not leave a comment.

Brett B. 
Rating:
5.0

Customer did not leave a comment.

KELLY MICHELLE D. 
Rating:
5.0

Customer did not leave a comment.

Ronald B. 
Rating:
5.0

Customer did not leave a comment.

GARY RICHARD K. 
Rating:
5.0

Williamston U-Haul is the best moving vehicle rental agency with whom I have ever rented (and I've moved many times). They are honest, reliable, and have superior customer service.

PETER DEAN-NEUSW S. 
Rating:
5.0

Customer did not leave a comment.

Dorothy B. 
Rating:
3.0

Customer did not leave a comment.

ERIC JOHN P. 
Rating:
5.0

Customer did not leave a comment.

STEVEN GLEN L. 
Rating:
5.0

the level of customer service at this location is MUCH higher than any other UHaul location I have ever used. It's a tremendous bonus to also have it be the closest location.

Art C. 
Rating:
4.0

Customer did not leave a comment.

CHERI ANN P. 
Rating:
5.0

This location was open and the staff took care of everything for us.This is what you would expect when renting a vehicle.

Mark H. 
Rating:
5.0

Customer did not leave a comment.

Bill C. 
Rating:
5.0

Easy smooth process

STEPHEN EDWARD S. 
Rating:
5.0

Customer did not leave a comment.

STEVEN LANCE L. 
Rating:
5.0

the people here were great in helping me with my issues

MICHAEL THOMAS S. 
Rating:
5.0

Customer did not leave a comment.

ALLESHA ANN M. 
Rating:
5.0

Customer did not leave a comment.

SCOTT HARTLEY A. 
Rating:
5.0

Great experience, staff was very helpful. The truck itself seemed to have a transmission issue that may need to get serviced. Thank you again! We will definitely be returning customers.

LANCE CAMERON L. 
Rating:
1.0

Drop off location changed 40 minute round trip out of my way. Cost extra gas and still got charged. Not what I paid for when confirmed online.

AUSTIN JAMES C. 
Rating:
5.0

John was extremely helpful when I got on site to pick up vehicle. Thank you

Joshua V. 
Rating:
4.0

I reserved a 9' van on line at this location because I wanted an enclosed vehicle. They did not have a van available. Why was I able to reserve a van when they did not have one? Very frustrating. Not their fault, it's the on-line reservation systems fault.

THOMAS WILLIAM K. 
Rating:
5.0

Customer did not leave a comment.

IAN T. 
Rating:
5.0

Very professional and helpful service from beginning to end! I will definitely use Eagle again.

SUSAN KAY R. 
Rating:
5.0

I had a great experience with my rental van and the customer service I received. I will definitely be a return customer and recommend this location. Great job! Thank you

CHRISTIE LYNNE L. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER DANI H. 
Rating:
4.0

He didnt tell me there was an after hours process fee, which is odd because I told him I could drop it off the following morning during reg hours. so I didnt appreciate that, especially since they didnt check in the truck until the next day when they got to office. there wasnt clear directions on site on where to leave the truck on site after hours.

Brian S. 
Rating:
5.0

I was shocked they were open on Sunday! Great and inviting!

Paige S. 
Rating:
5.0

Customer did not leave a comment.

Jenifer H. 
Rating:
5.0

Customer did not leave a comment.

Brian V. 
Rating:
5.0

Everything was great. Great communication and truck very clean and easy to handle.

SHARON E B. 
Rating:
3.0

Customer did not leave a comment.

TERRI ANN A. 
Rating:
1.0

On a trip estimated to cost between 180 and 225 I now have over 300 dollars in 3 separate charges Absolutely pathetic

JOSHUA JEFFREY-J C. 
Rating:
5.0

Very nice people. Goes out of their way to help you.

RONALD GEORGE C. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
4.0

Customer did not leave a comment.

Kimberly H. 
Rating:
5.0

I have used Eagle car wash on several occasions and have had am excellent and easy experience every time. John always goes above and beyond to help in any way he can. He recently helped me plan a big move and everything went exactly as planned due to his exceptional customer service! I have recommended Eagle car wash uhaul to several friends and continue to do so at every opportunity. Thank you John and Eagle Car wash! Five stars!

JOSEPH WILLIAM K. 
Rating:
4.0

The guys did a great job accommodating me and were quick and friendly.

BRADLEY ALAN H. 
Rating:
5.0

John and staff were great to work with. John provided me Excellent customer service , gladly meeting me after hours because of my work schedule to pick up trailer... thanks, John !

GARY CARL M. 
Rating:
5.0

Great service. I would use them again. Thank-you.

SHEILA A B. 
Rating:
5.0

They did an excellent job. I would highly recommend them.

Michael K. 
Rating:
5.0

I was disappointed in the first rental in Lansing MI on US 27. The trailer was not the correct trailer for what we needed to transport. The tail gate was not 6" long to put my Gator in the trailer. I will say Lansing people directed us to Williamston for the correct 6x12" trailer.

CHERYL KAY R. 
Rating:
5.0

Very pleased with rental. Friendly and helpful staff.

SCOTT WILLIAM N. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY PAUL D. 
Rating:
5.0

Customer did not leave a comment.

BRIAN H. 
Rating:
2.0

Clean and Sanatize Equipment. All vehicles should be inspected and cleaned before rented out. Make sure everything works inside the vehicle.

KELLIE KRISTIN G. 
Rating:
5.0

Customer did not leave a comment.

SCOTTBRUCE M. 
Rating:
5.0

John was awesome all three times. Will highly recommend this location and John to everyone. Give John a Raise!!

MELANIE ANN P. 
Rating:
5.0

Customer did not leave a comment.

Brennan H. 
Rating:
5.0

Customer did not leave a comment.

Garylyle J. 
Rating:
5.0

Customer did not leave a comment.

AMBER MARIE W. 
Rating:
5.0

Super fast and easy. John is awesome.

MELANIEANN P. 
Rating:
5.0

Customer did not leave a comment.

Eric B. 
Rating:
5.0

Customer did not leave a comment.

Brian D. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH ROBERT B. 
Rating:
5.0

Easy in and easy out. Thank you so much.

Bill M. 
Rating:
5.0

Not a thing everything was perfect

CAROL O. 
Rating:
2.0

What made my experience bad, in decreasing order of priority: Android app is completely broken. Upon uploading a photo, it loops back to the beginning of any workflows, preventing the checkout or return of any equipment. If I wasn't with someone who happened to own an iPhone, I would be on the clock for an additional day and an additional trip back to the facility. According to Play Store reviews, it has been broken with the same problem I encountered since at least April 2 (posting as of May 1). Called my insurance agent who personally confirmed that my collision coverage followed me on to vans but not box trucks. U-Haul employee refused to remove CDW on van. This charge only appears after you've checked in at the facility, and specifically declined coverage. The bait-and-switch tactics need to stop. Online reservations are a pain. You must click through 6(!) pitches for add-ons with skip buttons in tiny text before you make a reservation.

Evan D. 
Rating:
5.0

Customer did not leave a comment.

ROBERT ALLEN S. 
Rating:
5.0

Customer did not leave a comment.

Ted C. 
Rating:
5.0

We were in a bind & John helped us hook up & was very friendly & got us on our way in less than a half hour. Very helpful & explained in detail.

CAROL ANN C. 
Rating:
5.0

Customer did not leave a comment.

EDWARD CULLIN S. 
Rating:
5.0

First experience with this local franchisee. Excellent!

JOHN DOUGLAS H. 
Rating:
5.0

Stay the same!

Kevin M. 
Rating:
4.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Helpful staff, smooth process.

JEAN OUTTERSON S. 
Rating:
5.0

Very kind and helpful.

Barb B. 
Rating:
4.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

thank you!

Tarence S. 
Rating:
5.0

I had great costumer service but was disappointed with the up keep of the truck. I was forced to drive and extra 25 miles in total 50 because the steering wheel had play/ was loose. I don't think making someone pay for faulty equipment is fair. Specially with Uhaul's logo being “To provide a better and better product and service to more and more customers at a lower and lower cost". Once again great service but the product wasn't better and forced me to pay a higher price. Please refund me for the extra 50 miles I had to drive because of your not so better product. Thank you, Kwame Wardlaw 2483128195 Kwamswar@gmail.com

Kwame W. 
Rating:
4.0

Customer did not leave a comment.

Jon L. 
Rating:
5.0

Excellent facility!

Mark G. 
Rating:
5.0

Customer did not leave a comment.

Sean L. 
Rating:
5.0

Customer did not leave a comment.

Lisa H.  |  Overall Experience 
Rating:
5.0

The online check in was ridiculously slow. I was waiting for approval for 35 minutes when I picked up truck. I asked the guy if this was normal. He was extremely helpful and checked me in through his computer instead. My only complaint is that updating or improvements need to be made for the online pick up process.

Korinna W. 
Rating:
5.0

Easy process, helpful staff, personal attention.

JEAN OUTTERSON S. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER MARIE W. 
Rating:
5.0

Customer did not leave a comment.

Tonya Y. 
Rating:
5.0

Customer did not leave a comment.

Crag S. 
Rating:
5.0

Very easy to work with. John is very helpful and tries hard to accommodate.

Linda E. 
Rating:
5.0

Friendly, easy, good price. Y’all hit the trifecta of quality, time, and cost. Tip of the hat.

Sean L.  |  Overall Experience 
No reviews have been submitted for this location.

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