Customer Reviews for Eagle Self Storage Inc
(U-Haul Neighborhood Dealer)

311 reviews

4101 US Hwy 93 S   Missoula, MT 59804
(Miller Creek Rd)

(406) 251-6010

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 12/24/2021 - 12/27/2021: Closed

Services at this Location:

Contact Us

(406) 251-6010

4101 US Hwy 93 S
Missoula, MT 59804
(Miller Creek Rd)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 12/24/2021 - 12/27/2021: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

MIRIAM O. 
Rating:
2.0

The location itself is good, but it's a huge pain to get on the road if you're turning left. The vehicle was in good condition. Unfortunately, the employee that checked the U-Haul out to us was quite unpleasant.

JENNIFER C. 
Rating:
5.0

Customer did not leave a comment.

Joel H. 
Rating:
2.0

No AC. Worst nightmare for someone driving 5 hours in 100 degree weather.

Corrie W. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH S. 
Rating:
5.0

Customer did not leave a comment.

TASHA M. 
Rating:
4.0

Uhaul came through for me! Thank goodness it turned out you had a truck for the date I needed it. I realize that there have been some problems with supply.

Margaret L. 
Rating:
5.0

Customer did not leave a comment.

Barbara G. 
Rating:
3.0

Blankets were not included when they were supposed to be. A refund was issued, but they would have been very helpful.

Paul J. 
Rating:
5.0

I accidentally left a hat in the truck and the staff called me to let me know. They were very friendly and I could tell it was a well run business. I would definitely rent from them again.

Adam M. 
Rating:
1.0

I had called and asked uhaul to note a concern with my Driver's License, when I arrived this had not been communicated, It took time to "rerent" the truck to someone else's name. The guy working the counter was absolutely straight pissed off about even having to "deal with this." Total Jerk.

Marco C. 
Rating:
4.0

Everything was fine

William Q. 
Rating:
5.0

Excellent and great thnx so much.

PATRICIA S. 
Rating:
5.0

Great and quick customer service upon pick up!

Ellen M. 
Rating:
3.0

One of the tires blew out within a couple hours and we had to get both replaced because the other tire was the wrong size and was rubbing on the fender. It took three calls to finally get in touch with roadside assistance and then we also had to stop at the next uhaul location to change both tires again. This took up three hours of our time while traveling a very long distance.

GRANT MARION W. 
Rating:
1.0

One of the worst experiences of our lives! Moving is already stressful and the Eagle manager made it a so much worse with his demeaning comments and dismissive attitude. He condescended with every question we had. We had trouble with the trailer the second day and he refused to help forcing us to drive to strand location where they were so incredibly helpful. You could tell they had to deal with people after Eagle. Strand took care of us extremely well. Eagle however, was so bad I went out of my way to contact everyone I know currently moving in Missoula and tell them to refuse to get their Uhaul there.

JESSE D. 
Rating:
5.0

The man that helped us check out the Uhaul in the morning was rude and unfriendly, extremely so. The lady that helped us return the Uhaul in the afternoon was great though. The facility is very nice and clean and great location.

Scott P. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN W. 
Rating:
5.0

This was the best uhaul experience I've ever had. The man who helped me was insanely helpful and made the process of moving much less stressful. I will recommend this location to everyone I know! 6 out of 5 stars!

Clayton S. 
Rating:
5.0

These guys know their product when talking about U-Haul. They reccommended a size for the amount of things i had to move and it all fit perfectly.

DANIEL C. 
Rating:
5.0

Customer did not leave a comment.

TRACEE A. 
Rating:
5.0

Stephanie and the crew were SO helpful during our move! We had to extend the date multiple times, everyone was so understanding and we appreciated them so much! Thanks guys!!! 👍🏽

ELISE D. 
Rating:
3.0

Two of the staff were very friendly but seemed newer. The third guy seemed annoyed we were there to begin with but he also seemed like he was the one that knew how to do everything. He was much more helpful the second time I was in.

Matthew R. 
Rating:
4.0

Customer did not leave a comment.

SCOTT A H. 
Rating:
5.0

Local people are great. Uhaul website is clunky and inefficient

Daniel N. 
Rating:
5.0

Customer did not leave a comment.

DARREN M. 
Rating:
3.0

I picked up this van in Missoula, I open the cargo area to discover brush and yard debris covering the floor. I asked the guy at the counter to take a look, because of Covid he refused. He said I would receive a link for a self check out of Van. I did not receive the link. I was in a hurry to get to Lewiston to watch my son play baseball. I only rented this van, because there were no rental cars available in the Missoula/Hamilton area and I was in a car accident on Friday night. I never even used the cargo area, I put my bags in the passenger seat. I forgot to take a picture of the cargo area, but as far as I am concerned that is Uhaul's responsibility to evaluate their equipment with the customer so that both are aware of issues related to rental equipment. Hypothetically I could have made the mess in the van and taken a picture and said it was the status at pickup. Without a Uhaul representative walking the equipment together with customer at time of pickup its not possible to determine the true status of the rental equipment at time of pickup. Every Uhaul I have ever rented a representative has walked around the the equipment with me at the time of pickup and we have been in agreement at time of pickup. This is a ridiculous charge and I intended to fight it all the way!!!

JAMES H. 
Rating:
3.0

Fix the wippers

Thomas C. 
Rating:
3.0

The UHaul trailer was difficult to return online We called the number and were on hold for over 1/2 hour. Unacceptable! Will try Ryder rentals if we need again.

Joe M. 
Rating:
3.0

Customer Service not great.

Lindsey L. 
Rating:
5.0

Customer did not leave a comment.

George G. 
Rating:
5.0

Great service and location.

Duetin H. 
Rating:
5.0

This location is easily accessible and very accommodating. I definitely will use them again.

BONNIE S. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Customer did not leave a comment.

Brian F. 
Rating:
4.0

Conflicting pricing. Rented a appliance dolly and paid ten dollars. Sticker price on dolly was seven dollars. I pointed this out to my cashier and he was less than apologetic. Everything else was fine and overall a decent experience.

Michael B. 
Rating:
2.0

Employees not friendly; both picking truck up and dropping off. Limited eye contact; more interested in computer. didn't appear that my business was desired or appreciated whatsoever.

Mark G. 
Rating:
4.0

Customer did not leave a comment.

Steve S. 
Rating:
3.0

Customer did not leave a comment.

Diana F. 
Rating:
1.0

the manager at this location called me 2 minutes prior to my pickup to tell me that he did not have the trailer requested. I turned around called the national Uhaul reservation center who worked with me. We found out that the manager at Eagle LIED and did have the trailer. This manager made it as difficult as possible to rent the equipment. He should not have a Uhaul franchise. I rent Uhaul on a regular basis and have never been treated this poorly before. On return he was as snotty and miserable as yesterday. I will speak of this experience to all of my family and friends.

Rich D. 
Rating:
1.0

First I have to drive 30 miles to get this tow Dolly, Even though there is a rental place 1/2 mile out of my town in Arlee it wont list! And 5 other places in the same town way closer to me. Then I have to bring it back to Missoula same place I Picked it (site wouldn't let me have or keep closer drop off site) up 30 miles away. Then on top of that The people at the Rental place are rude, Then on top of that I planned to drop if off when I wanted before they opened as I often do. BUT NO after I get it they tell me there is a $20 charge for dropping it off after hours! WTF!!!!!!!!!!!!!!!!!

Burton B. 
Rating:
3.0

My mobile reservation timed out due to airline flight delays leaving us stranded at the U-Haul office. Tried calling U-Haul but no response which was common . When you did get through you were put on hold and switch to another number. Very frustrating. Finally got in touch with the local U-Haul office through an emergency number at which time we finally picked up the truck.

william M. 
Rating:
5.0

Customer did not leave a comment.

noel K. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

Customer did not leave a comment.

Hilton C. 
Rating:
4.0

Customer did not leave a comment.

Melinda K. 
Rating:
2.0

Supply chains for your trucks in the winter. They are required by law to be carried in the vehicle. I will never use or recommend u-haul again.

Allen J. 
Rating:
4.0

Had to go to two different locations to drop the trailer off. The location where we picked it up from would not allow us to drop off there.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Lynn B. 
Rating:
5.0

Customer did not leave a comment.

Steven C. 
Rating:
5.0

Customer did not leave a comment.

Jack C. 
Rating:
5.0

Customer did not leave a comment.

RYABN S. 
Rating:
5.0

Customer did not leave a comment.

Curtis C. 
Rating:
5.0

Very quick and efficient. Return took less than 10 minutes.

Leslie S. 
Rating:
1.0

the agent was unfriendly and unhelpful and the high beam headlights did not work or the r front turn signal.

Steve G. 
Rating:
3.0

Employee could have been a little more helpful in directions while parking the trailer.

Dennis B. 
Rating:
4.0

Customer did not leave a comment.

Jacob B. 
Rating:
5.0

Customer did not leave a comment.

Gary D. 
Rating:
5.0

Customer did not leave a comment.

Bill J. 
Rating:
5.0

Customer did not leave a comment.

Jeff T. 
Rating:
2.0

Fix and clean your trucks and train your personnel in customer service.

raina Y. 
Rating:
5.0

Customer did not leave a comment.

Lee K. 
Rating:
5.0

Customer did not leave a comment.

Larry W. 
Rating:
5.0

Customer did not leave a comment.

Joe K. 
Rating:
4.0

Customer did not leave a comment.

dave N. 
Rating:
5.0

Everything was great

Cheryl R. 
Rating:
2.0

One day rental for $82, other uhaul places in town are cheaper. How does a $29/day rental with 34 miles driven turn into $82. Total scam and not up front with all their BS fees. Rent from somewhere else, BEWARE.

brett W. 
Rating:
5.0

Absolutely outstanding customer service

RHESA S. 
Rating:
4.0

Reserving a truck was a pain. Spoke with dealer in Lolo a few times, he didn't know what he was doing and could not verify whether I'd have a truck or not. I then called uhaul our of frustration, and got it lined up. Truck was fine, other than it leaking. We were moving in the rain, the truck was dripping from the ceiling onto my stuff, water was pooling up on the floor. I called to notify eagle storage, kind of hoping they'd offer to reimburse some of what I paid. He just thanked me for letting him know. Hopefully it gets fixed and doesn't continue to do this to other movers. Moving is hard enough in itself. Otherwise, people were friendly and helpful.

kristen K. 
Rating:
5.0

Nothing. Everyone was very professional and provided the specifics of the rental.

steve E. 
Rating:
5.0

Customer did not leave a comment.

Carl S. 
Rating:
5.0

Customer did not leave a comment.

Dirk W. 
Rating:
5.0

Customer did not leave a comment.

Theresa B. 
Rating:
5.0

Customer did not leave a comment.

Terri P. 
Rating:
5.0

Customer did not leave a comment.

brian L. 
Rating:
5.0

Customer did not leave a comment.

Don C. 
Rating:
5.0

Customer did not leave a comment.

Ken S. 
Rating:
5.0

Customer did not leave a comment.

Ken S. 
Rating:
4.0

Customer did not leave a comment.

Dennis B. 
Rating:
4.0

Customer did not leave a comment.

mike C. 
Rating:
4.0

Customer did not leave a comment.

Jerry T. 
Rating:
5.0

Customer did not leave a comment.

Peggy Z. 
Rating:
4.0

Customer did not leave a comment.

Catherine C. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Return was easy and we returned it a day early. Everything went smoothly. Thank you.

Susan C. 
Rating:
5.0

Nada. I've been doing business with these guys since April 2013 and have been extremely satisfied with them...

CHRISTOPHER D. 
Rating:
3.0

Customer did not leave a comment.

STEVE S. 
Rating:
4.0

Customer did not leave a comment.

JIM H. 
Rating:
5.0

Customer did not leave a comment.

dorothy G. 
Rating:
5.0

Customer did not leave a comment.

RON D. 
Rating:
5.0

Having some slow computer issues when we arrived, but other than that, service was great!

Mark H. 
Rating:
2.0

Staff was friendly and kind but not particularly knowledgeable or helpful.

erika L. 
Rating:
4.0

Customer did not leave a comment.

TRACI S. 
Rating:
5.0

Customer did not leave a comment.

Tyler J. 
Rating:
5.0

Plan to use U-Haull again this week

Sheril G. 
Rating:
3.0

Customer did not leave a comment.

RON D. 
Rating:
5.0

They were very accommodating. Clean location and a very nice staff.

JIM E. 
Rating:
2.0

There was no walk around

ROBERT W. 
Rating:
5.0

This location was very clean and organized. The staff was very helpful and efficient. The truck was very clean and I was completely impressed with the truck. Tons of power, comfortable, good visibility with mirrors. Very happy with rental. I had a 26 footer but it drove like a smaller van and we had it completely packed. Great job!

Andy E. 
Rating:
4.0

Customer did not leave a comment.

Victoria R. 
No reviews have been submitted for this location.

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