We showed up with a confirmed reservation and were told the truck was reserved to another. While we set outside trying to find another truck we saw them walk off so we went back in to get the truck they didn’t take. The system was down so an hour later we finally drove away with the truck. They didn’t ask for my license or tell us to inspect the truck. They just handed us the keys after getting payment. Then called 30 minutes later in a panic to get my drivers license. When we dropped it off there was no inspection just verbal asking if we put gas in the tank and then we got our bill. I have rented lots of U-Haul trucks so I knew what to do. Take pics of damage and such but a first time renter would not have been so lucky
SHASTA H
Customer Reviews for Eagles Food And Fuel
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
When I picked the U-Haul up and got it to my house, I had to keep the trailer door open overnight to let it air out because it smelled like 100 marijuana joints had been smoked. All of my daughter’s belongings had to be stored in that!
RANDALL GGREAT SERVICE
JACQUELINE MOpen on time. Had 8:00 appointment to pickup equipment and no one showed up til 8:45
MICHAEL BWhen reserving via app the system was faulty.When renting from the eagle mart location the salesperson needs more experience.There is to many Hidden fees involved and I was given false information from customer care at U haul prior to rental. I will no longer ever use U haul. I would have came out better by just buying a trailer rather than renting one.
MATTHEW TCorrects my comments above. Send me $ foe Gas.
THOMAS MTook me an hour at the pickup location because of trying to run my card thru for payment. I understand I was the 2nd pickup of u-haul equipment from this new location. It will be smoother when he rents a few more. I like your car hauler- selling me one would be nice. Thanks much U-haul
DANIEL E