Great secured and well maintained facilityLINDA B. | Overall Experience
Customer Reviews for Eagles Nest Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Good price no issuesBRYAN W. | Overall Experience
Easy online rentalJUSTIN B. | Overall Experience
Great peopleBenjamin N. | Overall Experience
Easy one month rental no commitmentMegan D. | Overall Experience
Great affordable unit, clean and easy to access.Tao R. | Overall Experience
I was charged $14 for "Safe Move," which I never requested. It may not have been this location, it could have been the lady on the phone that scheduled the appointed for pickup. No, I am not happy. I paid $20 for a day, drove 8 miles ($6.32), that plus their taxes and fees is all that I should have paid. I should not have paid the $ add $14 that they added on without my knowledge.MICHAEL H.
Aaron was NOT helpful and friendly in helping us make arrangements with our POD shipping . Eagle nest manager was very helpful and friendly with every contact .Jim B. | Overall Experience
Great drive up accessBenjamin D. | Overall Experience
Friendly staffTY E. | Overall Experience
Convenient locationAngel G. | Overall Experience
Great accessANDREW R. | Overall Experience
Customer did not leave a comment.Matt K.
drop off was on the street in front of a storage facility. Worked fineJames E.
Easy drive up accessLoren E. | Overall Experience
Month lease and no issuesBailey G. | Overall Experience
Customer did not leave a comment.Marlo H. | Overall Experience
Great LocationJessica H. | Overall Experience
Awesome place and drive up accessWarren L. | Overall Experience
Awesome place and well kept had my unit for a year and never had issuesKatie M. | Overall Experience
Customer did not leave a comment.RUDY H.
Great ServiceAustin B. | Overall Experience
Awesome people and great locationTIMOTHY M. | Overall Experience
Very clean. Great service!Aubrey P. | Overall Experience
Great easy access to any unit.Lynia L. | Overall Experience
Awesome people and great facility.Gabriel D. | Overall Experience
Great locationAndy Z. | Overall Experience
Staff if always helpful and friendly. The only problem I had is the entry gate keypad was a little difficult to reach drom inside my car. But the facility and staff were great.Eric W. | Overall Experience
The lady I dealt with was excellent and very helpful.CHRISTIAN G.
Awesome location and easy drive up accessJayson T. | Overall Experience
Great place to rent frombill B.
Great service and family ownedTRAVIS C. | Overall Experience
Had a 5X10 unit and kept my motorcycle there. Had no issues and was able to access it when I wanted to go out for a ride.Steven P. | Overall Experience
Perfect size unit, and easy drive up accessMATTHEW B. | Overall Experience
Great customer serviceKatie B. | Overall Experience
My upstairs unit was perfect it was cheaper then everywhere else and had no issues with access. Great place to store your stuff.Chad S. | Overall Experience
Had a unit for years, these people are great to do business with.JACQUELINE B. | Overall Experience
Had unit for a few months and it was great easy to pay and you always talk to someone that is on site. Great people.JUSTIN B. | Overall Experience
Rented a unit for one month only and had no issues moving out. Only 5 day notice to quitBonny M. | Overall Experience
Great easy access and friendly staffJoseph F. | Overall Experience
Customer did not leave a comment.Alessandra L.
Our experience here over eight years was convenient and with easy access. I found Paul to be very relationalTED G. | Overall Experience
expect to do everything yourself through the app, especially the return process. they don't tell you the size of the tank, so don't bother w/ returning it w/ the same amount of gas as when you started. uhaul's website makes it impossible to do the return process, so expect to call the 1800uhaul phone number, wait on hold for 10-15 minutes to have someone talk you through the process like you're an idiot, and get zero money back for returning it early. although i had my own insurance, i was never asked for proof of insurance and charged for it w/out my permission. there were marijuana crumbs in the truck. i will never use this location againREBECCA M.
Conveniently located and very well kept. Staff were friendly and responsive. Access can be a bit tight for a large truck, but overall a great place.Monica M. | Overall Experience
Rented a unit for one month only , had no issues. Only 5 days notice to quit and it is month to month.SUSAN Q. | Overall Experience
Truck was vibrating on the highway...upon drop-off of the truck a guy clipping weeds came out of no where and asked, "how'd she drive?" Didn't help with anything or explain who he was. I had questions but did not feel comfortable asking this unapproachable seemingly random person as he did not introduce himself or ask us if we needed any assistance (which we did because this was a new experience for my frje d and myself)... I feel like I have been charged more than I should have. The pictures I uploaded of previous damage (that were NOT "already marked with a red X" or whatever) to the truck conveniently did NOT upload to the uhaul site...I re-took pictures immediately onto my phone and have them saved as I have a feeling something sketchy is going to come of this... I will never use Uhaul again. Will do whatever I can to borrow a friend's vehicle or go to fucking home depot.Jordan W.
Awesome service, rented this unit online and was able to do everything online and only required a 5 day notice to quit.Andrew V. | Overall Experience
Had a unit here for years and never got a rate increase, and I only had to give 5 day notice to quit. Excellent serviceDANI B. | Overall Experience
Made reservation at this facility and was contacted right away, great service.Alissa W. | Overall Experience
No long time commitment, had a unit for only one month. Great service and great location.Sam Y. | Overall Experience
We had a unit here for years for our business and it was great, never had an issue. Answer my request by email or phone all the time.GLENN S. | Overall Experience
Initial reservation was with one of two UHaul locations on Nelson Road. That was NOT a "moving" experience to say the least. Erin at the UHaul/ storage place did an excellent job with damage control. Paul on Delaware street had the trailer. No problem with pickup, setup, and directions. Just great. UHaul reservations process was just awful and uncertain as to what was going on. Not a great customer experience.HANS M.
I had trouble getting connected to pick up the truck and your phone line took over 20 minutes to answer. Repeatedly saying your projected wait time is 5-10 minutes is extremely frustrating, especially when it's a flat-out lie.Michael M.
Thank you for a great space. easy communication!Jose L. | Overall Experience
We were there in number of units for 3 year they were completely accommodating Great experience. Tricia.TRICIA W. | Overall Experience
The location was fine. It was everything related to the uhaul online check-in and return system that was the issue. I could neither check-In nor return the truck on my phone. When I chatted with an agent, they said I needed to logout of uhaul and sign in on Chrome. I don't have chrome on my phone. The whole process was the most difficult renting experience I've had with uhaul thus far.MICHAEL W.
Customer did not leave a comment.BRUCE A.
Customer did not leave a comment.Ryan S.
Customer did not leave a comment.RITA B.
Customer did not leave a comment.Joinathon S.
Had a unit for one month, no commitments and no issues, used it while moving. Great location I had a drive up and it was very convenient to load and unload.DONALD L. | Overall Experience
Had a storage unit here for over a year during the pandemic, and I was very happy with the service and I never had an increase on my rent. Had to move out of state and moved out but I would totally recommend this place.ALISON Z. | Overall Experience
Customer did not leave a comment.Jim M.
I rented here for a while and never had an issue, super friendly people and they always answer the phone.Kristin D. | Overall Experience
This facility was well light and very secured. They have cameras recording 24/7 and manager onsite. I never had an issue and would return again when I need a storage,Robin H. | Overall Experience
Great facility, very friendly. You have to make appointment for the office but they are very fast and help you in any way. They also rent U-Haul trucks and that makes it so much easier when you are moving just dealing with one person and keeping it local.Beau D. | Overall Experience
Customer did not leave a comment.Eric W. | Overall Experience
Good facility, well lit at night and easy to access during their hours of operation. Wish they were 24 hours but I understand why not.Frederick K. | Overall Experience
It feels a little weird reviewing a storage facility, but I liked them I guess? No problems, every interaction was handled with my convenience and time in mind, and whenever I needed something I just needed to make an appointment and someone was there to meet me at the agreed time. Very professional.RACHEL M. | Overall Experience
I liked this storage location so much I was there almost every morning!STEVE R. | Overall Experience
We had no problems while we were here and the staff were always so friendly and nice whenever I saw them, especially Karla.PAUL A. | Overall Experience
Best combination of convenience by being next to a main street and privacy by being out of the wayHolly R. | Overall Experience
They offered a free 2nd month when we moved in, which really helped us out.Waynda C. | Overall Experience
Customer did not leave a comment.Tonya P. | Overall Experience
Didn't get his name but rep today was friendly and efficient, picking up truck was a breeze and online after hours drop off was just as easy.Jeffrey S.
Great facility and awesome people. I’ve rented in many places and I highly recommend any of the locations owned by this group. We moved from this location to another one that they own and we are happy with both.NICK B. | Overall Experience
Customer did not leave a comment.MIGUEL Y.
Nice facility, staff is very accomodating.TAMMY M. | Overall Experience
We liked this storage company so much, we moved into their new facilityLAIRD M. | Overall Experience
If you need storage rent from here!CINDY F. | Overall Experience
My unit was easy to find, clean when I moved in, and if I needed help someone was always available. Good business.Michael B. | Overall Experience
Had 5 locations and it was great for our business.Koko L. | Overall Experience
Very cooperative and helpful. Had scheduled rental through this location, but U-Haul changed pick up to another. The other location's employees was lackadaisical at best, but probably didn't give a dam. Eagle's Nest worked hard to help me.JAMES L.
Will come back if I need storage again.Elsa R. | Overall Experience
Great secured location, had no issues and would recommend this place to anyoneMatthew F. | Overall Experience
Great locationNaresh M. | Overall Experience
Got a unit here for short term, and people are super friendly and willing to help.ERIC B. | Overall Experience
Staff accommodated me with a unit that was perfect for me, they took the time to make sure I got what I needed gave me different options at their multiple locations. They also rent Uhauls and got me a truck.Celeste S. | Overall Experience
Great place, very convenient. You speak to a person every time you call.John C. | Overall Experience
Friendly people and convenient location. We had a big moving truck and had no problem driving in and out of the property.Suzzanne P. | Overall Experience
Customer service lady who I called for help on the return was rude, unhelpful, gave me attitude, and was no help at all. I give customer service reps a 0 because It was a horrible experience.Devon E.
The timing was tough--new years eve, as was my emergency situation that came up that same day but your staff, specifically Carla, made it happen. I am deeply grateful for her professionalism and top-notch customer service exactly when I needed it. Thank you, thank you, thank you!Suzzanne P.
I would suggest 24 hr acceass or at least 12pm cutoff..might make alot more buisness ..besides that pretty smooth transition .. Like the code in code out system..and help call button at new location was very helpful....thank u ..also they gave me credit from my other rental and applied toward my new one..very nice...Clayton M. | Overall Experience
Locally owned business and always wanting to help.HAROLD O. | Overall Experience
Well maintained facilityAshley B. | Overall Experience
Great location and friendly staffJonathan R. | Overall Experience
I had a good experience at this facility. I appreciated the convenience and ease of renting as well as the fact that it can be contactless during these times.Lewis G. | Overall Experience
Good prices and many storage options as well as moving trucks. Customer service was good as well. I was under a time crunch and they assured me the rental process would be quick and it was.Bryce F. | Overall Experience
Good storage, no problems!SAI N. | Overall Experience
Eagles Nest is clean, secure and in a good location.Candace S. | Overall Experience
Customer did not leave a comment.Teresa W. | Overall Experience
Hello Eagles Nest Storage, How did you know I move out? Anyway, all went well, and using your facility was VERY helpful in getting settled back into Longmont. Thanks! AlAlan W. | Overall Experience
Pretty disappointed that I had to pay an extra fee because I didn't have a smart phone. I don't think that was clearly explained when I was told the arrival time. Bad enough I forgot to put gas in it.Joshua P.
I got charged 100 extra for no reason.Jerel C.
The cab of the truck needs to be cleaned. The previous renters left muddy foot prints all over the floorboards. The interior needs a wipe down.Jodene B.
Customer did not leave a comment.Laju S.
Very niceJennifer R.
The app experience sucked - big time. I barely had enough connectivity to make it work, there was no explanation that I would have to do the rental this way, the woman on the phone (national) said "don't worry, that location is open by 7am" - a total lie. I won't be renting through U-Haul again.Tony L.
Customer did not leave a comment.CURTIS TODD B.
My UHaul contract stated I was supposed to return the equipment to one location, but upon arrival there, the staff said it needed to be returned at a different location. Very confusing, very inconvenient.Michala D.
Customer did not leave a comment.DIANE D.
Customer did not leave a comment.CARL C.
Customer did not leave a comment.Christopher T.
The truck pulls to the right. It needs an alignment. The front passenger side tire is worn.Alan W.
Customer did not leave a comment.Ann M.
I was told the truck I rented would be sufficient for hauling all of the contents of a two bedroom house. I had all of my stuff in storage. The truck was not large enough and we ended up having to make two trips from Fort Collins to Longmont. Unsatisfied with Uhaul for 1) not giving me correct location to pick up truck and 2) the truck was not large enough and had to make 2 trips.Sandra H.
Whom ever washed the U-Haul pickup left their footprints on the floor of the truck. I am not certain that is important. The young lady at Eagles Nest is wonderfully helpful. Keep her around. On a Saturday where the outside temperature was 100 degrees the Silverado's air conditioning worked very well. Remind U-Haul customers to bring their own Wipe Cleaners, made with ethyl alcohol, in order to protect themselves from the Covid-19 virus. How about a sign on the back of each U-Haul vehicle that says something like - "The operator is new to operating this vehicle. Please provide them appropriate consideration and distance."ROGER H.
My new online experience was super easy & Great 100%. ThxMario W.
First...advertising 19.95 a day, but charging over $100 for 1 day is FALSE ADVERTISING! Next, the bed of the truck was filthy with mud and branches, I had to go wash it out. Finally, your App is the worst Ive ever seen...It continually crashes trying to load a picture or move to the next step. I never was able to complete anything via your App.Danny W.
I dropped my truck here and it was super easy. Of street parking.KARLA N.
Easy peasy! Thanks.John S.
Customer did not leave a comment.Charles C.
Quick, easy transaction and quick email reply after drop off. ThanksThomas S.
We were to return the truck by 2:00, got there at 1:30 and my wife went in to find out where I was to park the truck. Personel did not want to talk to my wife and only told her to put the keys in the drop box, so I went in and he said he would take care of it ( he would not leave his chair ) so we could not do a walk around the truck and he did the check in the next day. Charging us for another 24 hours and claiming damage to the insurance company.Kenneth S.
The customer service representative at this location was very proactive and let me know ahead of time that she might be busy and talked me through picking up the vehicle via the lockbox. It was a smooth process.Dustin R.
Customer did not leave a comment.Christopher R.
Customer did not leave a comment.chelsea K.
It was a smooth process and the customer support was on par!Molly C.
Customer did not leave a comment.chris E.
Simple, convenient process.??chris E.
Customer did not leave a comment.MARY A.
Customer did not leave a comment.Scott S.
Clean, secure storage, excellent location and staff.Lynia L. | Reservation
The self log in was really cumbersome and annoying. Not sure I will ever use it again.Jessica M.
Eaglesnest Best U-Haul rental in townGREG C.
Excellent service!Bryce F. | Reservation
Great!Kyle O. | Reservation
Customer did not leave a comment.Toby R.
All details were taken care of perfectlychris E.
Quick and easy getting the truck.Surendra M.
Excellent, friendly staff. Made sure we had everything we needed.Anders J.
Make sure vehicle is clean. Have free insurance.Cora J.
Customer did not leave a comment.Chris B.
Great storage facility!Chris S. | Reservation
Customer did not leave a comment.PAUL S.
Customer did not leave a comment.Michael T.
Great price & locationKrista M. | Reservation
A family member rented a truck from a different location in the same city. I vowed that I would not rent from that location if I didn't have to. Eagles Nest was a breath of fresh air. From my original call and the reservation I made in person, to the call letting me know the truck was available early, I was pleasantly surprised by the great customer service. The truck was clean and in excellent condition. After hours drop off was quick and easy. I would recommend this location to anyone. Thanks!Andrea B.
Very nice, easy and helpful. That is what we needed with this move. I would highly recommend!teale Y.
The process was very easy.Eric T.
Customer did not leave a comment.William B.
Super nice people, I had no issuesKarla N.
Customer did not leave a comment.ROBBERT B.
Customer did not leave a comment.BEN F.
Previous renter had not returned the vehicle I had reserved. So the agent sent me to another location in town where I got the same sized truck, but also extended my time due to the issue. Both ladies were great and the time extension was VERY helpful.Daniel J.
Quick turnaround on truck so grateful to be able to rent one at the last minute so needed to sweep it out myself and throw out some trash in cab from previous renter. Not a problem.Jane L.
Very friendly!Michelle S.
Very friendlyJody B.
Inside cab needed cleaning But staff very customer oriented and friendlyclarissa M.
Customer did not leave a comment.Nancy U.
Customer did not leave a comment.herman B.
Customer did not leave a comment.Allyson R.
They we're real quick and made it easy. Great business.Bernadette E.
Customer did not leave a comment.Kristen S.
It took about 25 minutes to go through everything and get the van, and also to drop it off. Please set customers up for this expectation to allow for proper timing and such. It cut into almost an hour of the rental and moving time.Briana T.
Great Location and excellent serviceColby K.
Customer did not leave a comment.Elizabeth T.
Very fast service and friendly peopleAdrian T.
Very friendly staff and fast serviceLeslie T.
Very friendly and helpfulJUAN R.
Customer did not leave a comment.rebecca C.
Customer did not leave a comment.Gary W.
Customer did not leave a comment.Bruce P.
Unit had several blemishes, dings & a small chip in the windshield that had â€˜x's â€˜ on them - but no way to log them .... do have photos of them & milage. Plastic lens on speedometer is cracked.Mark S.
Customer did not leave a comment.Josh D.
The app is horrible to use. The place where we made the reservation was closed when we went to pick up, then you sent us to a place far from our home and we had to call again to get a different location for pick up. Whole thing was all bad and I will never do it again.Amber S.
Very easy accessJUSTIN S. | First Impressions
Great truck and great experience, very competitive price! Can't think of anything to recommend but I'll be back for my future needs. Thanks!Chris B.
Customer did not leave a comment.mike N.
I visited a different location about 5 minutes prior to this, and felt the gentleman was rude and very sexist. I left and used the site to find this location. It was clean, and the lady working was VERY nice.caree L.
Customer did not leave a comment.Mike N.
Why reserve anything!! Twice in one month and both times was a shit show. Getting a text/email the day b4 rental or day of saying... oh not only will you NOT get the truck size you wanted, but you won't get the time or location. So what is the damn point!!!! We had movers ready and everything ready.... but no!!!! Once again you guys screwed everything up!!! I won't ever use U-Haul again let alone refer anyone. When you say reserve a truck... that's what people think they are doing. So if you can't guarantee this then maybe just do first come first serve cause moving is stressful enough then to add U-Haul bs just sent us overboard. Very unhappy with how you guys run your show.Rachelle R.
Customer did not leave a comment.Brock H.
Quick. Efficient. Helpful.Alison C.