There was no one there! I wish I would have known this about this location. I hated leaving the truck on the street and dropping the keys in a boxPamela Challis P.
Eagles Nest Storage
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Longmont, CO 80501
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.5 Average Customer Rating
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Location is not ordinarily staffed when I arrived to pick up equipment. The guy doing maintenance at that location told me I could use the intercom to get a hold of someone. I'm glad he was there, or I would have wondered what to do.David P.
It was super easy to get the truck and return it all on my phone.Ian W.
The only thing I did not care about was the truck did not drive very well, transmission needs to be looked at.Sherry G.
I don't think the location itself was the problem. The 24/7 "contact-free" pick-up web platform and U-HAUL's customer service was the problem. It took nearly an hour for me to finally be able to retrieve my keys. The web/email/text directions did not contain critical information. No one I spoke to either on the phone on chat had any clue how to help. Finally after an hour of run around and endless holds someone I spoke to gave me a code for a lock box. This code was NOT IN ANY OF THE COMMUNICATION FROM U-HAUL in text or email. I double checked. I am not an idiot. I will never use U-HAUL again unless I am sure I will be able to deal with a living person. YOUR 24/7 PICK-UP DOES NOT WORK!!!!! I feel strongly I should have my rental fee waived. This was a TERRIBLE EXPERIENCE.Julio B.