Customer Reviews for Ease On Down The Road
(U-Haul Neighborhood Dealer)

Rating:

5.0

Excellent service

Rating:

5.0

Great service from the girl in charge and a smooth, hassle-free process.

Rating:

5.0

The service was amazing. we didn't know how to use the auto transport and the woman that helped us went out of her way to make us feel confortable with loading and transporting the car.

Rating:

5.0

Equipment being the van was clean. The overall van was not. Front steering was sounding as if it was to fall apart. On high speeds a regular driver could get into a accident. Its seems to need a full inspection to assure drivability. Also the check engine was on and the issue maybe directly linked to gas consumption. I feel i over spent on gas alone as i used it two day under 100 miles and had to fill the gas tank 2 times. Not normal at all do to being press for time i did not say anything to the office. But i do feel i should be refunded.

Rating:

5.0

The staff was very attentive, accommodating, and easy to work with. They went out of their way to meet my needs and were extremely helpful throughout the entire experience. Three thumbs up! 👍👍👍

Rating:

5.0

All good

Rating:

5.0

Everything was perfect

Rating:

5.0

perfect everything

Rating:

3.0

I was overcharged for fuel I returned as rented half a tank. I was overcharged for total rental as it has been raining daily in Miami and credit needs to be issued .

Rating:

5.0

It s perfectly

Rating:

5.0

Excellent customer service!!!

Rating:

5.0

I only rent from this location because they are great.

Rating:

5.0

Si buscas un lugar seguro, limpio y con un servicio excepcional, este es el indicado. La atención ha sido impecable desde el primer día, siempre con profesionalismo, amabilidad y disposición para ayudar. Es un placer tratar con personas tan responsables y comprometidas. Sin duda, de lo mejor de lo mejor. ¡Los recomiendo con total confianza y les doy 5 estrellas a Ivis la Michcha que atiende el cliente 100 de 100

Rating:

5.0

Excelente servicio. Ivis muy amable y resolvió todas mis dudas y necesidades, sin complicaciones. Recomiendo este lugar 40 st y 92 Ave. El camión estaba en perfectas condiciones. Recomiendo al 100 %. Gracias

Rating:

5.0

Amazing service, as usual

Rating:

5.0

I only rent from this location because they are great.

Rating:

5.0

The staff are very friendly and helpful. This place offers a variety of truck sizes to suit every need.

Rating:

4.0

I love the convenience and centralized location for this drop off area. It was just tricky to find the drop off box but other than that, it was excellent.

Rating:

1.0

To whom it may concern, I’m very disappointed with the way reservations are being handled at this location. What is the point of making a reservation if it is not going to be honored? I understand the idea of “first come, first served” for walk-in customers, but a reservation should be different. If needed, secure the reservation with a credit card. That way, if the customer does not show up, the company can still charge a fee. That would be fair. But allowing someone to make a reservation and then not honoring it is simply a waste of time. Customers are waiting in line for 30 to 40 minutes only to be told there are no trucks available. If trucks are not available, there should be a clear sign outside letting people know instead of having them waste their time waiting. In my case, I spent hours trying to secure a reservation, only to have it cancelled or not honored. That is extremely frustrating and unfair. A reservation should have value and integrity. On top of that, the trucks appear old and poorly maintained, which adds to the overall concern. This feels like poor management and a lack of respect for customers’ time. Please address this issue so customers are not misled into believing they have a truck reserved when there is no truck actually available. Thank you.

Rating:

5.0

Amazing Customer Service

Rating:

5.0

Your app is so slow. If one of your competitors gets a better one I would probably go with them.

Rating:

5.0

Renee is the best! I would rent from her again!

Rating:

5.0

Five star

Rating:

2.0

My pick up location was changed a day before the scheduled pick up date. When I arrived at the location I was told that no truck is available. I was then redirected to another location. I dropped off the truck with more fuel than needed. And yet I was charged an additional $14 for fuel.

Rating:

5.0

Cider on driver side broken.

Rating:

5.0

Roxanne Pasquarella and Ibis Tamayo truly run a first rate professional business. They are always super helpful and accommodating. 10 - 10 customer service!! Thank you ladies!!

Rating:

5.0

service excellente, van wonderfull

Rating:

5.0

The lady that took care of my order (Ibis, I believe) was very helpful and provided a lot of information related to the rental and drop-off options. Service was fast and, the equipment was clean and ready.

Rating:

5.0

Mi experiencia rentando con ustedes ha sido excelente. Todo el proceso siempre muy profesional, desde la atención hasta la entrega del equipo. Los U-Hauls siempre en perfectas condiciones, limpios y listos para trabajar y Ivis la persona que siempre me atiende es muy buena y profesional lo mejor de lo mejor Gracias por tu dedicación y por siempre brindar un servicio impecable

Rating:

5.0

Everything is ok No improvement need it Personal treatments was awesome Very nice(specially Ibis )

Rating:

5.0

All great. But I don’t want to see aunts on my door. Please exterminate lol

Rating:

5.0

Customer Service at this location is beyond excellent. Ibis (U-Haul Rep) assisted me in the selection of the vehicle that fit my needs.

Rating:

5.0

Ez PZ

Rating:

5.0

Great Place to Rent a U-HAUL and at the same Time get great Pizza.

Rating:

5.0

Perhaps add sensors in the back of the big trucks that will help the driver know that there’s something behind him when reversing.

Rating:

5.0

I want to highlight the excellent service I received. She was very kind, patient, and always willing to help. People like her make the whole process so much easier. I recommend her 100%! Thanks

Rating:

5.0

Muy buen lugar lo recomiendo al 100 %

Rating:

5.0

Ivis was and is always excellent!

Rating:

1.0

They give incorrect information regarding the cost and then want to charge more.

Rating:

5.0

Exelente

Rating:

5.0

Very friendly and welcoming environment, will definitely recommend...

Rating:

5.0

Excellent staff wonderful experience would highly recommend this location and crew..

Rating:

5.0

I had a fantastic experience with this U-Haul location. The rental process was super easy and stress-free. I was also impressed by the app; it is very functional and made everything go smoothly. A special thanks to Carlos for his excellent customer service!"

Rating:

5.0

Good location

Rating:

5.0

Nothing- Ease on Down The Road is the best!

Rating:

5.0

Great customer service.

Rating:

5.0

A little confusing at first cause it’s attached to the same building as Frankie’s Pizza, but aside from that it was easy peasy. Friendly service and the truck was in pristine shape. They have a huge fleet to choose from too. Doesn’t hurt that their lot is right next door to a gas station! Highly recommend!

Rating:

5.0

Customer ibis muy profesional y muy atenta la mehjor

Rating:

5.0

Buen servicio

Rating:

5.0

I don't know what else you can do to improve when you are the BEST!

Rating:

3.0

The truck shook badly once you over 25 mph. It felt like the tire was going to fall off. The back of the truck leaked when it rained ruining my couch and love seat. The small dolly the had in the back was not secured tight. It moved when a box hit it and pinched/ cut my finger. Overall it was a horrible experience.