Very helpful and accommodating. Friendly and professional. The equipment was in excellent shape and traveled well.TOM L.
Customer Reviews for East Central Towing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Ruby S.
Don't give truck awayJohn E.
Keep up the good work!David M.
Have the keys to the right truck in the lock boxTYLER S.
Customer did not leave a comment.Christopher H.
We spent 30 minutes trying to check in online. After we finally got checked in everything went well.Lydia O.
I shouldn't have to call 3 different numbers and sit on hold for 45 minutes to pick up a truck.Tyler S.
It took a great deal of time for the person to finalize my rental - 45 minutes and I was the only person, did everything online ahead of time as well and even paid ahead of time.Nancy M.
Customer did not leave a comment.dennis K.
The gentleman working at the center had no knowledge of U-Haul, no idea how to deliver my truck, conduct an inspection or even find the keys that were in the lock-box. I was nearly late to meet my moving help because it took him so long to figure out how to do his job.Stanley F.
Customer did not leave a comment.Brenden R.
Beyond the fact this was over an hour from my preferred pickup location I am fine with this.Steven P.
Customer did not leave a comment.Larry A.
Never saw the furniture blankets or the dolly. Other than that, everything was fine.Mark J.
The folks there were super helpful. I did have to drive out of my way to pick up the trailer, but I am glad I worked with the guy that I did.Oryol D.
Perfect, efficient..no stress!Andrew S.
Truck was nasty also switched my pickup location 60 miles away from my house. The day before my move!Timothy S.
Customer did not leave a comment.Julie S.
Customer did not leave a comment.Doug R.
Uhaul used to be the go to place for moving yourself. Since they started "farming" their business out to all these other businesses - there has been nothing but challenges. The trucks where they are supposed to - and, nobody notifies you until you arrive the morning of your move. Then, they find the truck you want 20 miles away - so, you go there to find out that business is currently closed. It's only by chance that the owner of that business stops to check on something at just the right - and, HIS willingness to help us get the truck we reserved - that our plans worked out at all. This is the 2nd time in two rentals that things did not work out as they should have - using UHAUL - and, I assure you I will find other options for our next move and for anyone that asks me about who they should use in my business. NOT UHAUL - unless they go back to working for a living and standing behind their product and services like they once did. HORRIBLE EXPERIENCES!!Daniel P.
Customer did not leave a comment.christopher N.
Customer did not leave a comment.Kelly F.
The uhaul company (corporate) text that's sent to customers to return the rental vehicle should warn people ahead of time that they'll need photos, it's not a one-step process, and to hang onto the keys until completed.John T.
Nothing it was great service and helpdennis K.
Your Call Center Corporate Accounts Representative, Nannette is not very customer service oriented. Her tone and responses are as negative as they could be. This is a reoccurrence. You can tell she doesn't like what she does as it is very apparent.MICHAEL B.
I was scheduled to pick up on Fri because they weren't open on Sat. Made a call, they were open on Sat so said I would be there on Sat instead of Fri. U Haul cancelled my order because I didn't pick up on Fri. I travelled 72 miles to get the dolly. I was able to get the dolly finally, thanks to to gentleman there.Dane B.
The trailer was filthy! Never has it been cleaned outside. The interior leaked water. Upon rental it was musty inside and wet. Upon drop off it was wet from a rain storm we had been through. Luckily, nothing was ruined! We had been short 2 moving blankets and didn't find out until later and they were closed. Not happy!!!oliver R.
We were very pleased with the trailer and that was pick up to drop. Off.Jean S.
Customer did not leave a comment.Julie B.
Easy. They were closed but allowed me to drop the trailer off anyway.Elizabeth B.
The young man that check us out was very helpful and positive.Greg R.
Moving labor at Fargo did not have a working phone.Wesley W.
Customer did not leave a comment.Elizabeth A.
These guys at East Central do a outstanding service for us.dennis K.
Customer did not leave a comment.Wesley W.
Make sure they know how to rent a uhaul.William P.
Customer did not leave a comment.Cindy M.
Everything was dirty and I felt that I was looked down upon because I refused the trailer insurance.Brooks D.
Customer did not leave a comment.MACK G.
Customer did not leave a comment.David A.
Customer did not leave a comment.Mike O.
Nothing. All went smoothly. Great job! Super friendly.Pieter B.
The guys was very friendly and accommodating as he waited for us to get there as were going to be 10 minutes late. I would recommend this place to anyone.Patrick S.
Customer did not leave a comment.Jessica W.
Customer did not leave a comment.LEE F.
We were sent to a location 15 miles out of the way, and then charged when we went over miles... and paid way more for gas. Very disappointed.Kelly Jo C.
Customer did not leave a comment.maria O.
East central towing billed me for a fence i did not hit. However, the two representatives I spoke with at U-Haul were amazing. Literally polite and understanding. I believe their names were Yvette and Christine. Literally the best customer support I've had in a long time.Bobby B.
Customer did not leave a comment.linda M.
We turned the truck in and have received several bills since the original charge not sure why or what all the costs are for. Why charge us the day of return then charge us again the next day?? Tried to call to get a better understanding of what charges are for but Customer Service doesn't answer. Not happy! Truck cost WAY more than quoted!!Cheryl H.
great crew to work work with, very friendly and very knowledgableBRUCE J.
very satisfied!Nancy B.
Machetes on car dolly were just about impossible to use the ratchet part was so rusted upBridget R.
Great customer service!Dessie B.
Customer did not leave a comment.Mark H.
Customer did not leave a comment.ronald F.
Lower the price of gas mileage!JIM C.
Customer did not leave a comment.brenda N.
Customer did not leave a comment.DENNIS K.
very help full.roy S.
Customer did not leave a comment.Kelly N.
Very friendly, thanks.Donna M.
good experienceSTEVE A.
Customer did not leave a comment.ABBY C.
I reserved a tow dolly for pick up in pine city. I arrived at best rentals in pine city to pick up. After about 20 to 25 minutes i was instructed to go to rush city to pick up the car dolly. I went to rush city and the person working did not know how to complete the transaction so i ended up waiting there for about 45 minutes for someone to show up and complete the rental. Overall i spent just shy of 1 hour 45 minutes at the rental place. After digging the car dolly out of the weeds i had to go buy an adapter for the trailer lights. I would say my overall experience was very poor for the price i paid to rent it and the amout of time i spent trying to retrieve it. I do not think i will be renting from uhaul for some time.Duane V.
Customer did not leave a comment.Wally K.
Customer did not leave a comment.Thomas O.
Rush City Mn U-Haul was top notch, I was welcomed into the store with a smile and hand shake from the gentleman running it. Everything was explained, questions answered, and they went above and beyond the call of duty when I messed up the lock on the truck!.KATHLINE M.
Customer did not leave a comment.shawn G.
The staff was friendly and helpful, but I was very dissatisfied with the trailer.The tire on the trailer had a defect. I had to stop twice to put air in it. Also, the brake lights on the trailer kept shorting out.valarie V.
Customer did not leave a comment.ANNA P.
When I arrived to pick up the truck - it had been sitting for two months not being used. So the owner had to jump start it to get it running. This took 1 hour.Adam B.