The woman at the front desk indicated this was not a place to leave off or typically that they would receive U-haul trucks with auto transport trailers.
BERNADETTE M
Customer Reviews for East Cherokee Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck I rented had a low battery. It had to be jumped to get back to the location. But this was not something that could have been foreseen by the location operator.
Michael TNothing, Kelly was awesome and went out of her way to make my experience a great one! Thank you Kelly
Margaret LSystem wide malfunction made drop off extremely difficult. Once again lost about an hour or so trying to drop off while on hold waiting to speak to someone directly about proper drop off since the U-Haul system was down. Almost missed my flight.
Daniel CNothing, the staff is great, knowledgeable and customer oriented.
jimmy cThe self check in and out process was WAY too complicated and the glitches in the app don’t help. Took 45 mins to pick up and another 30 to drop off. Horribly stressful. Will never check in or out myself again.
Anna SWas working with Hickory Flat location first … rep was NOT friendly and didn’t want to be there. Switched to THIS location and both people I talked to … day prior on phone and the on on rental day in office … we’re fun and polite. I’ll drive the extra distance next time just for the better service!
Bill AI was contacted by THIS location's customer service team and got clarification on how U-haul operates for their self-pickups. This is a secure storage facility, NOT a U-haul location. U-haul uses this location and it seems they couldn't be bothered to familiarize themselves with the premises and how to get in/out of the pickup site or where trucks were located. THIS location works well as a SECURE STORAGE facility (access code required to get in and out), but not for U-haul... they didn't provide the code. Unless U-haul coordinates better with the center (give them a call?), I would stress patience and suggest getting detailed instructions from U-haul's "customer service". Maybe discontinue self-pickup at this location?
AKEILA RKelly was a GREAT help! Thank you !
April BWe bought a dolly to have for moving but it didn’t come with it. The parking brake was also broken.
Kelly HThis was a great experience - easy and fast! Thank you!
Alison CCustomer Service was great !!
Brayan CYour app is garbage and so was the customer service. The app didn't work and it took over an hour for me to get my truck. Frankly I should have gotten a discount for the issues I had. I won't ever use uhaul again.
Amber CPicking up the vehicle was great! The staff at East Cherokee Storage was super helpful and assisted me with everything. However, using the online check in 24/7 process needs some serious work! It was the absolute worst! Even though the picture I took of my license clearly showed my photo, the online check in refused to recognize it. Not to mention having to log into it every few minutes. What good is having this process if it doesn’t work!
Michael RVery kind staff to assist, exactly what I had ordered. Thank you
Melanie LThis comment is NOT related to the location. I assumed that using the App to rent the U-Haul would be easier, more convenient and quicker. It was not. There was a lot of that needed to be done on the App and it was time consuming. If U-Haul is going to continue with this process it needs to be streamlined. Or, you need to give the renter a discount for using this process. I felt like I worked for the company for a day, it was so much. I would not consider it a convenience based on the current process. I’m also not sure if you’re doing your local owners any favors. I wouldn’t use the online pickup process again, or I may choose an alternate rental company.
JASON FThe online site was incredibly difficult to use. I reserved the truck with the counter pick up option, but when I logged in the morning of to enter contact info and driver’s license number etc it told me I had chosen mobile site pick up. Every single time I tried to log in and used a two-factor verification, it would tell me my session had expired and then sign me out. This was regardless of if I used the link from my phone, email, or went through the main site. After finally getting logged in after about five minutes, the website went down momentarily and I had to start the process all over. Once finally logged in, it made me re-enter all of the information I had already provided and continued to log me out and make me start over. Once we received the gate code, we entered the storage area to verify the trucks serial code, only to be told we had to go back outside the gate to pick up the key. Then go back inside the gate to actually get the truck, but didn’t give us the re-entry code. Luckily I was able to guess a few times from memory and get in. The entire process could’ve taken two minutes if the site worked properly, I was allowed to do counter pick-up, or the facility didn't require entering, leaving, and re-entering. The experience ended up taking up an hour of our six-hour rental.
Christopher FLady in the office was fantastic. Very helpful and nice
Gray WThe process of showing your location online constantly in iOS was genuinely abusive to the customer. It took me at least 20 minutes of attempting to get the app to work and were it not for a staff member helping out with another issue the platform caused I would have walked away completely from your store, in spite of the critical need for a moving truck. Your services were also far more expensive for a smaller truck than a recent rental of a much larger truck than a nearby Uhaul facility.
Patrick KThe truck wasn’t cleaned. Someone spilled coffee all over the place. On the door, stirring wheel and of course the cup holder.
Bartina TThe two younladies at the front desk was Phenomenal. Great customer service very professional! They made me feel that they enjoy they're working what they do. Will definitely come back next time.
Leonard VIt took me almost an hour and a half to get my rental after I arrived. It was very frustrating and it put me behind on moving that day.
Elizabeth BCharge me for fuel when I returned it with the same amount of fuel when picked up. Has not returned my call to dispute fuel fee.
Mickey TMake it more user friendly, it’s complicated, time consuming and irritating. Took me a half hour just to get in to use my vehicle and another 15 minutes to finish out. Wasted my time and money.
Steven MIt was great
Bill KThe van was dirty when picked up. Then when dropping off. We couldn’t even park it cause of how tight the space and people were rude and wouldn’t move there truck from living out of there storage unit.
Rachael FI didn't have interaction with anyone at this location as it was closed.
Melissa BI’m not sure if it was my mistake or the location. But I thought I had ordered furniture rollers. When I picked up the truck there were no furniture rollers. Lady in the office said she didn’t think they were part of the order. She had trouble pulling up the order. While waiting she said she only had one furniture roller in stock and she let me take it. But I feel like I paid for two, I made one work though, all was good in the end.
Brian SKeep doing what you are currently doing. Service with a smile always makes me feel better about spending money. Supporting local business make me feel even better.
MARCUS CWhen I went to return the truck I rented after only a few hours, the Uhaul application would NOT work as it should have and I was NOT able to return the key because I could not get past step 1 on the self-return process, and it was after-hours at the drop-off location. I was then charged 2 extra days because I was unable to take the key the following day due to work. Now after having returned the key properly, I have been charged for 3 days of DOLLY use as well, when I requested NO dolly. GREAT WORK UHAUL...next time I will be using Penske or Budget truck rentals.
Jeffrey KN/A
Desmond WWhen I was let down by my moving company you site let me reserve a truck immediately and the office person could not have been more helpful.
David MMaybe just increasing the amount of vehicle available but other than that, this is a very well run business and I’ll be back to give you more of mine
jordan mTruck was damaged prior to our renting. But we were told of it and that not all of the damage was repaired. Back doors on van would not lock and back up interior mirror was not working properly. Staff did advise us prior to renting. Staff was good and helpful.
Dennis WNothing at all this was a excellent experience with a Uhaul affiliated Storage facility it is always clean and the two young ladies at the desk are the best CSR I have been in contact with they are knowledgeable and accurate with all transactions and equipment I really like it there and will be using them often. Thank you
FIELDING CDropped it off on a Sunday afternoon. They were closed and I did the online drop off process. The app did not show the location I was at and I tried calling the uhaul # but cound never get a anyone to answer. I just hung quit and left.
RICKY JIt was so tricky to solve all peace's of puzzle to get inside car. Was like Quest room
ANDRII AKelly and Tiffany are awesome there and consistently go above and beyond. Thank you
Fielding CFor me, the location was far away (not convenient) and dark at night. It was closed (I used the truck on a Sunday) and it looked clean and well-run, but I can't speak directly to that. As far as the remote check-in using the app...apparently there is a known issue when using Chrome with the location settings. My phone wouldn't recognize location (a requirement) even though location appeared "On". I had to use the browser Edge. I called and was on hold for 30 min and got transferred to tech support where I had to hold extensively as well. I figured out using a different browser on my own, but the tech support rep knew how to fix the Chrome issue but I was too deep into the process with Edge. This needs to be addressed. It was neither easy nor convenient.
Sharyn GI actually made the reservation at a different location. When I arrived to pick it up, they didn’t have a unit there. They said UHaul screwed up with the scheduling and didn’t notify me that it wasn’t available. The clerk had to find me another unit. Luckily it was available at East Cherokee. They were great there, but stated they have the same problems with UHaul as well. Fix your scheduling problems!
John CProblems were not necessarily the location's fault. The Uhaul app was very laggy, and would not let me complete the return process. Waited on hold for 45 minutes to complete return process instead. Very frustrating.
Kayla WThe truck had a rivet missing on a panel of the floor board which we fell into several times trying to load the truck. And the tail lights were not working which we only discovered upon driving at night. Impure based the insurance on the truck, but needed insurance onkur safety renting the truck. Also, I was I we charged for a 2 furniture dollies when I only rented one furniture dollie and only had one furniture dollie in hand at the time of rental
Charlotte TCan’t think of anything
ANGIE TVery easy to access equipment and very friendly staff member made it simple and easy really good experience all together unlike the physical labor attached to moving but will definitely go back because she was awesome
Faron RAmount of gas stated in tank at time of pick up was more than what was in the tank.Resulted in a 10 dollar additional charge. This is the only issue that I had
Bradford EHelpful and nice.
ROBERT MCherokee has been awesome for storage also
RICKY MIt would be great if the trailer had a trailer Jack to raise and lower the trailer when hooking up to my truck. That trailer ain’t the lightest thing to hook up by yourself. Just a thought.
Richard CVery friendly and cheerful. Easy drop off experience.
Keith HOffer more trucks at this location.
Glen CUhaul customer service line had numerous problems booking and maintaining my rental. Their external messaging system failed numerous times when booking: the text message and email promised to. me arrived hours after the reservation was made, making it very difficult to coordinate location. When I arrived at the location, the type of vehicle I had on reserve was not present. Due to this, I discovered that my initial reservation was canceled at the original location and booked elsewhere without notification. Thankfully, the worker at the store location was able to change my reservation to a vehicle they had on site. During the rental period, which was initially placed for four (4) hours, it became apparent that I would need to extend my rental time by an additional 36 hours. The price I was quoted for this extension over the phone was $44.00 in addition to what I had already paid. When the bill came due after returning the vehicle on time, the rental period was revealed to be $79.00 per day and extended to two (2) days instead of 36 hours. Now, I would imagine it would have been prorated since they were able to process my initial booking for four (4) hours. Instead I paid, in total, for 52 hours of use at a higher rate than was quoted to me over the phone when I called for the extension. This entire experience was exhausting and disappointing. When returning the vehicle, there was a check-box available entitled "I do not agree or understand these charges," which I checked with a note that I would like to be contacted immediately. They promised a response within 48 hours of receipt. It has now been 72+ hours and I have not received a call from a Uhaul representative to discuss these charges. Due to this experience, I am disinclined to use Uhaul for my future moves. To the customer service specialist reading this review, please reach out immediately to assist with a resolution.
ZACHARY S