Can't think of anythingANGIE T.
Trailer Rental & Towing in Woodstock, GA at East Cherokee Storage
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Woodstock, GA 30188
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
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Very easy to access equipment and very friendly staff member made it simple and easy really good experience all together unlike the physical labor attached to moving but will definitely go back because she was awesomeFaron R.
Amount of gas stated in tank at time of pick up was more than what was in the tank.Resulted in a 10 dollar additional charge. This is the only issue that I hadBradford E.
Helpful and nice.ROBERT M.
Cherokee has been awesome for storage alsoRICKY M.
It would be great if the trailer had a trailer Jack to raise and lower the trailer when hooking up to my truck. That trailer ain't the lightest thing to hook up by yourself. Just a thought.Richard C.
Very friendly and cheerful. Easy drop off experience.Keith H.
Offer more trucks at this location.Glen C.
Uhaul customer service line had numerous problems booking and maintaining my rental. Their external messaging system failed numerous times when booking: the text message and email promised to. me arrived hours after the reservation was made, making it very difficult to coordinate location. When I arrived at the location, the type of vehicle I had on reserve was not present. Due to this, I discovered that my initial reservation was canceled at the original location and booked elsewhere without notification. Thankfully, the worker at the store location was able to change my reservation to a vehicle they had on site. During the rental period, which was initially placed for four (4) hours, it became apparent that I would need to extend my rental time by an additional 36 hours. The price I was quoted for this extension over the phone was $44.00 in addition to what I had already paid. When the bill came due after returning the vehicle on time, the rental period was revealed to be $79.00 per day and extended to two (2) days instead of 36 hours. Now, I would imagine it would have been prorated since they were able to process my initial booking for four (4) hours. Instead I paid, in total, for 52 hours of use at a higher rate than was quoted to me over the phone when I called for the extension. This entire experience was exhausting and disappointing. When returning the vehicle, there was a check-box available entitled "I do not agree or understand these charges," which I checked with a note that I would like to be contacted immediately. They promised a response within 48 hours of receipt. It has now been 72+ hours and I have not received a call from a Uhaul representative to discuss these charges. Due to this experience, I am disinclined to use Uhaul for my future moves. To the customer service specialist reading this review, please reach out immediately to assist with a resolution.ZACHARY S.
Keep Kelly happy so she want leave your business !!john C.
The lady at this location was so extremely helpful. I ended up booking storage here because it is ultimately closest to my house. Unfortunately it is not a uhaul storage facility, despite being a truck rental and return location. So I missed out on my one month free. But it is a super nice facility with reasonable rates. I tried to return my truck using the app/phone check in but was unable to figure out how to adjust my return venue, since I returned it to a different location than what I had originally planned. Luckily, the lady had explained to me that I could drop it there when I finished unloading and what I needed to do on order to drop it off.Tracy F.
Have vehicle cleaned.Luis D.
Customer service was very good. Vehicle had dirty seats and cabin.Luis D.
I was told I could rent the truck for another day for $40 after calling to try an apply a late fee & I said okay. Then I received an email Saying I was being charged an additional $162 for extra miles when y'all told me I could rent it???Andaiyi G.
Kelly was very pleasant and proficient...great customer service.Carl P.
Both the women employees were very friendly and tried to be helpful. I wish I had been with made aware that the truck was not cleaned before me, because I was concerned that I would get charged bring it back in that condition. They put my mind at ease once I returned it thankfully, because there was just no time to clean it before my rental. everything else went smoothly... it's always a nice surprise to find out you owe a lot less - because there was a small mixup on whether I was returning the truck to the original location or not - so that made me happier! This was my first experience with Uhaul. So I learned I should always take a picture of the inside and outside. I would recommend them to anyone, especially if trying to save money. Much cheaper for a move that is more than a few miles distance. I used Home Depot in past for a short move within a few miles, because their charge is $19.99 an hour for flatbed truck! (Weather permitting:)Melanie B.
Excellent service. Truck was clean and ran great. Sommer was extremely helpful and friendly. ThanksBrian C.
great serviceChris A.
Really customer service was greatHELEN M.
Nothing really. Very friendly and helpful staff at this location!WILLIAM D.
The truck was filthy and there was equipment in the truckKurtis Y.
Great staff! Trucks are always in great condition. We are a return customer.Bob B.
I VERY MUCH appreciated their flexibility in renting me the van. I HAVE been looking for a vehicle and this was a REAL LIFESAVER and their cheerful attitude in allowing me to extend my time of rental has been REAL CUSTOMER SERVICE~THE OLD FASHIONED SERVICE that is sooo refreshing!KIM H.
Great experience this time. Good price. What I was quoted was what I paid. Friendly, efficient. Thank youjames M.
Customer service was fastkYLE C.