System wide malfunction made drop off extremely difficult. Once again lost about an hour or so trying to drop off while on hold waiting to speak to someone directly about proper drop off since the U-Haul system was down. Almost missed my flight.Daniel C.
East Cherokee Storage
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Woodstock, GA 30188
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- 4.5 Average Customer Rating
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Nothing, the staff is great, knowledgeable and customer oriented.jimmy C.
The self check in and out process was WAY too complicated and the glitches in the app don't help. Took 45 mins to pick up and another 30 to drop off. Horribly stressful. Will never check in or out myself again.Anna S.
Was working with Hickory Flat location first â€¦ rep was NOT friendly and didn't want to be there. Switched to THIS location and both people I talked to â€¦ day prior on phone and the on on rental day in office â€¦ we're fun and polite. I'll drive the extra distance next time just for the better service!Bill A.
I was contacted by THIS location's customer service team and got clarification on how U-haul operates for their self-pickups. This is a secure storage facility, NOT a U-haul location. U-haul uses this location and it seems they couldn't be bothered to familiarize themselves with the premises and how to get in/out of the pickup site or where trucks were located. THIS location works well as a SECURE STORAGE facility (access code required to get in and out), but not for U-haul... they didn't provide the code. Unless U-haul coordinates better with the center (give them a call?), I would stress patience and suggest getting detailed instructions from U-haul's "customer service". Maybe discontinue self-pickup at this location?AKEILA R.