Customer Reviews for East Grand Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of East Grand Storage

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Jeanne D. on

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Customer did not leave a comment.

Katie V. on

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I was very delayed because the tail lights were not working and they were unable to fix. THEY SENT ME TO ANOTHER LOCATION WITH THE TRAILER TO GET IT FIXED! LIKE IT WAS MY FAULT THE EQUIPMENT WASNT READY!!! I made these reservations 3 months in advance! I was sent on the road in an unsafe manner! When I arrived at the second location the attendant gave me an attitude like I was an inconvenience to them! Excuse me, if anyone is an inconvenience on my moving day it was this whole operation! I’m then down the road on the highway I find the back tire only had 10lbs of pressure!!! Again shouldn’t have been my problem! After I returned my trailer I was called hours later by the company reminding me to drop off the trailer! I told them I did that hours ago! Worst experience yet! I will find a competitor in the future! Not happy about what I paid for the poor experience!

Bobby G. on

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Don't let them rent from the company in Crookston. They wanted $144.00 + tax for a truck that would have been $29;99 in Grand Forks. The owner of spare husband, spare wife was absolute wonderful to deal with and found us a trailer even though he was out, to move our handicapped daughter. I would recommend him to anyone, He was great.

terry D. on

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TIRES IN POOR CONDITION

robin H. on

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Make sure your trucks are properly maintained and SAFE to drive!

Gary T. on

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Thank You

Kelly H. on

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Customer did not leave a comment.

Amy P. on

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It was very useful that they provided pallets! I like that there were cameras everywhere.

TIRA W. on

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We actually moved out on 1-18-2019. I had no concerns and felt the manager was available and took care of my needs. He even came in during closed day to assist me with storage needs when moving in.

charissa C. on

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The staff member called and said he was going to close in 40 minutes due to a sick grandchild so I wasn’t impressed with the integrity of the store. I also had insurance added to the contract that I DID NOT want and was a hassle to get my money refunded.

Benjamin H. on

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What should have taken 20 minutes took about an hour and a half

Billy B. on

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Trailer was not cleaned. Nut to tighten hitch was bent. Personal at drop off location had to use a hammer and large wrench to loosen to remove trailer

daryl H. on

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Kurt S. on

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James C. on

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Thanks

don D. on

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Customer did not leave a comment.

Mike P. on

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U-Haul dealer went out of his way to make a last minute car trailer rental happen. THANK YOU!!!!

Ariel R. on

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I was told that I was able to keep it as long as I needed and had been told I wouldn't be charged for It because the first day I had it, there was a blackout and was unable to load, the second day I had to work and the third day it was raining all day and night. I only actually got 1 day to really use the uhaul which is why they told me not to worry about it. Other than that issue, everything was great

Susan P. on

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Ron the rental agent was very nice and helpful. The storage unit was easy to get to and easy to maneuver my truck in and out of. There are cameras and a lock was provided.

Eric B. on

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This place was closed on Saturday.

Brian M. on

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Nothing against this location or staff either, but I forgot to mention that when I dropped off the trailer at this location, they tried to charge me an extra day payment!?! I reserved this trailer from May 30 - June 1. I dropped off the trailer on June 1...with everything that had already happened the previous days, and now you want to charge me an extra day!?!!!! You guys are crazy and unprofessional, never again will I use U-Haul and will not recommend to any of my military personnel.

Gary H. on

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Customer did not leave a comment.

brad K. on

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ryan S. on

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Very very upset, they called in less then 24 hours and asked for me to return the triler when I was to have it for 3 days.

Jeanne S. on

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My original reservation was for a different location- in Grand Forks, ND. I received a phone call and was told that due to the holiday, the trailer would need to be picked up a day early because they would be closed on Saturday. I made arrangements for someone else from the area to pick it up on Friday. When they got there they were told that the trailer was actually located in East Grand Forks. Then when got to East Grand Forks, they were not able to pick it up either because the hitch was too small. Ok. Fair enough. Then they were told that it would be located outside and we could just pick it up on Saturday. There was a lot of unnecessary confusion added to an already stressful day/weekend due to it not being located at the original location. It is understandable that it was a holiday, and that places weren't open. My main complaint is that it was not made clear that it was not going to be at the original location and that after all the running around, we were able to pick it up anyway on the day we originally planned at a different location even though they were "closed". The trailer was outside unattended and thankfully there when we arrived.

Roger S. on

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Provide some sort of service.

Brittany H. on

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The man was rude and the equipment was faulty. He also did not help us load our car on the trailer. He just showed us where it was and LEFT. We did not know how to load it ourselves and had to wait for help, which made us an hour late. Terrible service, would never recommend this location.

RODGER L. on

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Very Nice Friendly guy! Will go there again & recommend them!

PAIGE M. on

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Very nice units brand new and the staff is very friendly and helpful! Would defiantly recommend