Customer Reviews for East Hickman Self Storage
(U-Haul Neighborhood Dealer)

Rating:

3.0

The representative would not do the initial walk around inspection. So we could report undocumented damage. She stayed behind the desk, only came out when I returned the vehicle.

Rating:

4.0

N/A

Rating:

5.0

Easy after hours key access, clean truck, friendly and helpful staff while making my reservation.

Rating:

3.0

Truck leaked and damaged an antique heirloom buffet and many boxes.

Rating:

5.0

not a thing

Rating:

3.0

Check engine light was on when I picked up the truck. It drove fine for the most part however I did feel the engine "heaving" from time to time. The AC would stop blowing anytime I went up a hill. This truck needs to come out of service.

Rating:

5.0

Truck #TT4900F needs to have the overhead door lubricated.

Rating:

5.0

The location was fine; however our pickup location was changed twice. The last time it was changed was at 7 pm the night before we were to pick up the truck and the location was 45 minutes further away. That was a problem because of trying to coordinate with the moving help, the additional miles, additional drive time, additional gas and additional stress. That was 100% the fault of U Haul because they extended the rental period of the truck we were supposed to get.

Rating:

5.0

nothing

Rating:

5.0

The truck I got had broken air conditioning. I drove about 500 with the air going off and on, mostly off. I don’t think this site has much of a repair facility.

Rating:

5.0

This was an excellent experience. We unloaded and dropped off in the same location. My overall experience with U Haul at both ends was exceptional I would highly recommend thank you all

Rating:

5.0

The woman who helped me was so incredibly friendly. She was helpful with answers to questions, she was understanding and compassionate. I’d give her a raise - great help like her is hard to find.

Rating:

2.0

The storage units had ant problems and mice problems

Rating:

5.0

This pick up location was excellent. However, the Uhaul experience before I found this location was terrible. I reserved a truck at my local Uhaul, Stephen’s Auto Servive in Fairview. The day before my reservation, Uhaul called to redirect my reservation to a dealer 20 miles away. The next day, when I drive 20 miles one way, the dealer, Pegram Auto Parts, tells me that my reserved truck had been rented to somebody else and they couldn’t be sure if it would be returned in time for my appointment. I drove the 20 miles back home and had to frantically find another location to rent from. Totally unacceptable treatment—I will return to Ryder next time!!

Rating:

3.0

My overall experience was terrible. We needed to make another load but reverted to using my 16 ft. trailer, our Yukon XL and a truck. If I had it to do over, I would have used those the first load. Doing so would have saved me a lot of money, time and stress. Could not pick up when scheduled and ended up costing more than twice what I was initially told when we logged in to pay. Caused a lot of stress with my family by putting us a day behind in moving. Someone will come along with the money and put U-Haul out of business. The people at the individual locations were nice but there seemed to be a tedious and loooonnnng process to reserve a truck and communication problems between the rental location and the main office in Nashville. Since my experience, I have asked other folks and their experience has not been much better. Sorry, to be so negative but I just trying to move my son to new location for first job - next time will consider and seek other alternatives. Customers are not always right but should be given much better service than I received.

Rating:

5.0

Everything was wonderful I wouldn't change a thing.

Rating:

3.0

Like I said the drop off was not where I requested to drop off.

Rating:

4.0

No additional comments

Rating:

4.0

I was quoted a price online but when I picked up the truck there were added fees which made the price about $45 more than the quote. Very disappointing!

Rating:

5.0

Crystal Fitts at this location is truly amazing. She makes Uhaul rental a quick, clear process, and will answer any questions needed. That isn't a common trait at many Uhaul locations.

Rating:

3.0

The the appliance dolly was not in the truck And online app was horrible and very complicated

Rating:

2.0

Purchased moving boxes from this location and didn't use some of them. When I tried to return them, the representative said that they did not participate in the box buy back program. They said this was a voluntary program that they opted out of. So they sell a product but won't take it back.....not cool. Had to return the unused boxes to a participating location only to find out that it wasn't a cash refund but a gift certificate to use at U-haul. Once again...not cool. When I picked up the vehicle, it was dirty inside and out. There was mud all over the exterior, dirt and debris inside the box storage area, and the cab interior was gross (sticky stuff in the cup holders, trash on the floors, dirt everywhere).

Rating:

5.0

Crystal was so great when we went in to rent van. A great asset to your company.

Rating:

5.0

The app would not work for pickup, the manager had to come to the store on Sunday to check me out

Rating:

4.0

Love that check in/out was online and mobile, but needed a bit more clarification on how it works from the office. My experience was mostly trial and error but overall was pleased.

Rating:

5.0

The experience was good,quick, and easy.

Rating:

5.0

The truck was very rough to maneuver. It stalled a couple of times. Lost power and I couldn’t see to pull out on my right side. There should be mirrors on the end of the hood to allow you to see what’s coming. Not pleased

Rating:

5.0

Crystal was wonderful and knowledgeable

Rating:

5.0

very friendly staff

Rating:

1.0

These two women are abysmally disorganized, ill-informed, and scatter-brained. But the problems don't start there. They started at the U-Haul online reservation desk where I was sent on a fool's erand to the wrong location (my local dealer didn't have the truck) and things wen't downhill from there, culminating with U-Haul trying to overcharge me. I won't be using U-Haul again.

Rating:

5.0

I put the trailer back after hours . But I did talk with Cindy twice by phone . She was kind and reassuring that everything was alright. I appreciated her attitude and help .