Straps and ratchet straps on the car trailer need to be replaced soon.
Todd S
Customer Reviews for East Lake Convenience
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Good place to pick-up your truck. We arrived earlier and were able to get the truck on time. Additionally, we received a discount because we were picking up from a different location. Overall, very good experience.
Murad BI was charged a cleaning fee of $5 for an open trailer that was used on pavement. The little hidden charges for cleaning and an adapter for the electrical plug are something that will drive me to search out a different rental company next time.
Kim WYour customer service was excellent and I will use U-haul again if required
Eric MThe girl with glasses checking in was excellent. She was really good and quick, clear, and knowledgeable. It all worked out great! Thank you
Trent FThe staff was not friendly and actually kind of rude when we picked up, Then when we came back to drop of we got ignored for a long time only to get brushed off and they would not talk to use when I had questions
Lisa FHi' Open a U-Haul in Cochrane, Ab. Thanks Ted
Edward DThe young guy who works at that location did not have any interest of serving clients. All the time at the phone distracted. This person did not want to explain anything at all. Really poor customer service skills.
Anderson TThe only challenge I had was with wiring. I was set for seven pin but the trailer was four. Bought an adapter and was on my way. I figured I might need it again, so I bought it.
Steven HAmazing experience!
Volodymyr GBoth employees who were working on July 30th were great, quick and efficient even though it was a little busy with customers. I would recommend this location to others.
Dylan FThe staff is absolutely amazing and very knowledgeable and helpful. Also helped me navigate a refund process with one of the movers who never showed to help. If I could rate them at 10/5 I would! They go above and beyond to help the customer.
Korrin LThey scam you with the km . I would not recommend this place .
Federico SGood customer service
Vincent MAt the time of pick up it was very busy with many customers at the same time and so the pick up process took longer than expected (almost 40 mins) considering how much information was required to book on line. Also the return instructions were not quite clear and this process took a bit longer than expected. Finding room to park in the lot after hours (6:00 PM) was quite a challenge because of many vehicles being returned at the same time. I wonder if extending the return hours on the busiest days might help with some of these challenges (return process & parking).
Steven HThe van we were given has a lot of issues that need taking care of. Check engine light was on, tire pressure monitor light was on, it has belts that squealed from the second it was turned on and never stopped. Luckily we only drove it within city, if someone was given this van for a highway trip they could have been in for trouble.
Darby SFuel was under the F and when I filled uo ut was over the F so I paid for the last person’s fuel. I wasnt told about the text to review and upload pics of the truck when I left to get the truck. It was a cube van instead of a van, but I was in a hurry and couldn’t go back to fix it.
Alison HClean the trucks please.
Fidel JVery friendly, efficient and helpful staff!
Dustin OI dropped it off after closing. I didn’t deal with anyone.
Richard BThe local branch service was good as usual. But the truck engine light was on the whole time in our 5 hour usage. And the windshield needs replacing from some previous impact. Also, this truck is obviously from America, making the secondary KPH speedometer reading VERY hard to read on this sunny trip because the digits are quite small and shaded.
Mathew VThe entire uhaul experience with edmonton and calgary locations was horrible. Multiple times I was given false information about drop off. I was given a 100$ “discount” for the inconvenience of picking my truck up FROM THE CITY I AM MOVING TO and the fuel for the extra trip was over 100$ anyway. I am extremely dissatisfied and will not recommend any uhaul location or service in the future.
Jasmin MOver charge for 2 days when bringing back at noon because it was picked up at 9am day before
Ryan MStaff are very helpful!
Anne ANothing, first class. Lady was very professional, very knowledgeable
Laurie MVery good management
Chima OStaff is very courteous and helpful.
Glen DMy comment is with U-Haul in general. I chose U-Haul because of the one way rental policy. Instead I was informed at this location that I had to return the dolly to the same location. This was not outlined on the website when I booked it the day before. Had I known this I would have booked at a different location close to the destination since I was starting from that area. Instead it caused me an additional 8okms and 1 hour of travel and time. Not happy! Please make sure you disclose everything for online bookings.
Ian HStaff was wonderful, however the trailer had issues. We rented a vehicle hauler and the ratchet straps that go over the front tires were not long enough to reach the actual ratchet....also one of the tires was completely bald on the inside. Overall just didn't seem very safe.
Jennifer AExcellent service
Emmanuel NStaff was friendly and very quick. I appreciated the fast service.
Shawn HI got 26 footer Uhaul truck rent from Calgary to bc It was the best equipment ever I enjoyed driving this truck from Calgary to Surrey Bc I highly recommend it Thanks Uhaul
RAJINDER GGreat 👍 service
Rajendra SFriendly, knowledgeable staff
Brandon MThe staff was friendly and efficient - they checked the lights before i left the lot. 2 thumbs up.
Daniel MBumper was falling off and should not have been road worthy. Check engine light on and not cleaned out in cab or box. Mileage out was wrong and had to have changed. Staff didn’t care about condition and safety of vehicle and would not exchange it. I no choice but to take the unit and do a temp fix on the bumper so it would not fall off and cause further damage to unit or other drivers. Called and left message to site and no return call
Todd HWell informed , courteous,
Bradley FThere was some confusion as to what I reserved which is fine, those things happen. There was also confusion with the person ahead of me. What I did not like was the attitude and impatience of the young man at the customer service desk.
Christine LCustomer service was excellent.
Warren LFriendly and curtious staff. Need nothing to improve, always impressed with their customer service
Gordon WStaff was extremely friendly and helpful
Clayton WTruck was not a smooth drive, and very noisy, but customer service was good.
Patrick SThis location much better than any other location. Very happy with service.
Brandon P