Customer Reviews for East Side Storage
(U-Haul Neighborhood Dealer)

Rating:

1.0

My wife and I were moving some items and first went to the Balzac U-Haul location, but unfortunately their system was down. We looked online and called another location. While driving there, we happened to come across the U-Haul location at 203 East Lake Rd NE, Airdrie, AB T4A 2E9, so we decided to rent the truck from there instead. When we picked up the truck, everything seemed fine. I assumed all U-Haul locations charged similar rates. When I returned the truck, my scheduled return time was 1:30 p.m., and I arrived at 1:19 p.m. However, the gate was locked. I could see what looked like a shadow or silhouette through one of the windows, so I kept knocking on the metal gate, calling out, and trying to get someone's attention. After about 5–7 minutes, someone finally came outside. I asked why the gate was locked when they were supposed to be open. The gentleman simply asked, "Do you have the keys?" I said yes and handed them to him. He replied, "I'll send you the receipt." I then asked how much the charges would be. He said, "If you want to wait about four minutes." I decided to wait. When he returned, he showed me his computer screen. At first, I saw a charge of $42, then he scrolled down and showed me a total of $178.63. The first receipt I had received showed $128.00, so I was surprised by the final amount. It seemed far more expensive than other U-Haul locations. I also noticed that the phone number printed on the receipt was not in service. When I asked about it, one of the ladies simply said, "I'm just the bookkeeper." After the gentleman finished inspecting the truck, I put my phone on speaker and called the number listed on the receipt to show him that it wasn't working. The call confirmed that the number was out of service. His response was simply, "Okay," and he didn't seem concerned. It felt like they didn't care because they had already received my payment. Overall, I was disappointed with the experience due to the unexpected charges (the KM charges is way to expensive), the locked gate during business hours, the inactive contact number, and the lack of concern when I raised these issues. I will never go back, and I hope sharing my experience helps others make an informed decision before renting from this location. I also don't like that they use their personal phones to take customers' credit card information and enter it into their system. If someone were to gain access to their phone, our credit card information could be stolen and used for fraud. The vehicle was clean, but I found bubble gum wrapper and use bubble gum in the drink tray

Rating:

1.0

I would like a refund, my vehicle was 1 hour late although you advertise your equipment to be ready per arrival. Due to this i had to pay my help an extra hour. I am completely dissatisfied.

Rating:

1.0

We did the no contact pick up and when we went to pick up the truck there was no key left in the lock box. We ended up having to wait till the location opened an hour later to get the key and we had to register all over again…a very painful process. Then when we got into the truck and there was only enough gas to go 34 km. Instead of being a full tank. The service st this location was applauding- no one taking responsibility for the ineptness of the crew.