1. Upon initial pickup for which I had reserved the truck with 48 pads and an appliance dolly, I was informed by the rental agency (Tin Cup Marketplace in Golden, CO) that they had no pads – sorry but no pads available. They apparently said they removed the pads charge from my initial reservation – the original amount charged under reservation no. 26023125 was $313.86. The amount I paid was $272.30 at the time of rental for the truck and the dolly. I had to go to another uhaul location, also in Golden (15500 W Colfax – they were VERY helpful and professional) and had to rent the pads separately from them under a separate contract for $41.80.
Peter L
Customer Reviews for East Tincup Market
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was a convenient store location with a kind staff member that helped us The staff member was super nice. He answered the phone when I called to confirm. There was an issue with the Uhaul app, so we were waiting in the store for a while and the staff member clearly explained the issue and was pleasant in eventually releasing the Uhaul to us.
Tyler LU Haul representative was knowledgeable, accommodating, friendly, helpful and save the day for us.
REBECCA RPlease conspicuously display the Vehicle empty weight (with a full tank of gas). The Gross Max weight is plastered all over. But this only helpful if the renter know the empty weight. Only this way can the person know the net load. Not showing the empty weight can hurt the vehicle, the customer, your company, other vehicles and cost to everyone.
CHARLES MOnline check in does not work
Nadya TGreat experience, very helpful!
TIMOTHY CThe right turn signal for the trailer did not work. They had me drive to another location for a quick potential fix, but we didn't have any luck. I was surprised they let me drive off the lot with the trailer that had a turn signal out because we were hauling a vehicle on it for 1,300 miles.
SERAFIN MPoor communication from u haul on this. Location was changed without my approval
Brendan LIt was a convenience store of questionable quality. The employee was fine. Luckily they were open on Sunday.
MATTHEW F