1. Upon initial pickup for which I had reserved the truck with 48 pads and an appliance dolly, I was informed by the rental agency (Tin Cup Marketplace in Golden, CO) that they had no pads – sorry but no pads available. They apparently said they removed the pads charge from my initial reservation – the original amount charged under reservation no. 26023125 was $313.86. The amount I paid was $272.30 at the time of rental for the truck and the dolly. I had to go to another uhaul location, also in Golden (15500 W Colfax – they were VERY helpful and professional) and had to rent the pads separately from them under a separate contract for $41.80.
Peter L
East Tincup Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Golden, CO 80401
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Customer Reviews
- 3.5 Average Customer Rating
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It was a convenient store location with a kind staff member that helped us The staff member was super nice. He answered the phone when I called to confirm. There was an issue with the Uhaul app, so we were waiting in the store for a while and the staff member clearly explained the issue and was pleasant in eventually releasing the Uhaul to us.
Tyler LU Haul representative was knowledgeable, accommodating, friendly, helpful and save the day for us.
REBECCA RPlease conspicuously display the Vehicle empty weight (with a full tank of gas). The Gross Max weight is plastered all over. But this only helpful if the renter know the empty weight. Only this way can the person know the net load. Not showing the empty weight can hurt the vehicle, the customer, your company, other vehicles and cost to everyone.
CHARLES MOnline check in does not work
Nadya T