Customer Reviews for East Vancouver Self Storage
(U-Haul Neighborhood Dealer)

195 reviews

515 SE 157th Ave   Vancouver, WA 98684
(ATTENTION! You can still call us We're here to help! Rent anytime via 24/7)

(360) 334-6047

Location Hours

  • Mon-Fri: 10 am - 6 pm
  • Sat: 9 am - 3 pm
  • Sun: 11 am - 3 pm

Services at this Location:

Contact Us

(360) 334-6047

515 SE 157th Ave
Vancouver, WA 98684
(ATTENTION! You can still call us We're here to help! Rent anytime via 24/7)

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 6 pm
  • Sat: 9 am - 3 pm
  • Sun: 11 am - 3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Allen C. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Joshua B. 
Rating:
3.0

The online pickup system is confusing and time consuming. The need for multiple phone numbers for verification is strange and stressful. Location was fine, online stuff was awful.

John M. 
Rating:
5.0

Customer did not leave a comment.

Rheanna D. 
Rating:
5.0

Everything went as promised. The office person was very efficient.

Otto P. 
Rating:
5.0

24/7 service and response is the absolute worst it's ever been. software and app is... so bad- it would have been faster to process with a hammer and chisel on a stone tablet. 90 minutes, 8 uploads, 3 phone calls, 4 debit card swipes, and entering the data on the same 5 pages of forms... 6 times... worked like a charm. U-haul needs to re-evaluate what they're paying their engineers and who they're hiring. my guess is they got 2 interns running the show. even metacrawler and lycos (1994's predecessor to google) worked better. it's 2020. despite the fact that the entire west coast is burning, there's really no excuse for such pathetic software. The attendant at this location was kind enough to help me through the bull feces of the u-haul app and get me squared away. 24/7 - allow 30-90 minutes for the process to complete. maybe pick up at 2am when there's not much going on or anything better to do...

Matthias B. 
Rating:
4.0

Reliable computer for doing paperwork.

DURWIN DWIGHT H. 
Rating:
5.0

Nothing - this was a great experience. The location staff were super helpful!

Kyle H. 
Rating:
4.0

Customer did not leave a comment.

DIANA C. 
Rating:
5.0

Customer did not leave a comment.

joann L. 
Rating:
5.0

Great service

Arman H. 
Rating:
4.0

Customer did not leave a comment.

Glenn W. 
Rating:
4.0

Person checking me in was fast, efficient, and friendly. Can't ask for more!!

Homer T. 
Rating:
4.0

ALL WAS GOOD.

tITNIA N. 
Rating:
5.0

Everything was spotless and perfect ??

Tim P. 
Rating:
5.0

Customer did not leave a comment.

Samantha P. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

Just be there when we need your services.

Gary H. 
Rating:
5.0

The proprietors at the uhaul location absolutely wonderful!

Lon G. 
Rating:
2.0

The customer service sucked. Rep was aloof and unfriendly.

Karen S. 
Rating:
5.0

Customer did not leave a comment.

ken P. 
Rating:
5.0

Management and people there were very friendly and helpful. Definitely I will come back

Nashaat H. 
Rating:
5.0

Keep up the good work!

Joel A. 
Rating:
5.0

Customer did not leave a comment.

DIANA B. 
Rating:
5.0

Customer did not leave a comment.

DIANA B. 
Rating:
4.0

Facility was fine, however, the self-service pickup instructions failed to tell me I would be required to provide an alternative contact name or a passport to rent the vehicle. This was a major cause of frustration during the pickup process. Everything else was great.

Steven S. 
Rating:
5.0

Customer did not leave a comment.

Greg J. 
Rating:
5.0

Shelly and Jodi are the best!!! I highly recommend this location. They are welcoming, and helpful. Love, love my experience I had there.

Angela J. 
Rating:
4.0

The young lady behind the counter was extremely friendly and professional. She would be the primary reason I would return to this location.

Jason F. 
Rating:
5.0

Customer did not leave a comment.

mark H. 
Rating:
5.0

Customer did not leave a comment.

Peggy R. 
Rating:
5.0

Customer did not leave a comment.

Kirk V. 
Rating:
5.0

Customer did not leave a comment.

Dorothy S. 
Rating:
2.0

no signs on Mill Plain to show location

Janice C. 
Rating:
4.0

Previous renter left gas receipt and driver's license in cup holder. This tells me it was not thoroughly cleaned. I called rental office and notified of this find. Office was closed when truck was returned, so receipt and license was dropped through the key slot in office door.

Steven T. 
Rating:
5.0

Customer did not leave a comment.

Dean R. 
Rating:
2.0

I arrived at 11:30 am to find the location closed until noon. I dropped the truck off as instructed by the placard on the window. I received a $25 charge because the truck wasnt clean. I called the location for an explanation and was told the truck wasnt swept out and I didn't fold the blankets. This was the first I had heard about these requirements. I didn't fold the blankets. And the truck was in the exact same condition as I received it. We only hauled boxes and furniture.

tom W. 
Rating:
5.0

Customer did not leave a comment.

HENRY K. 
Rating:
5.0

this location is very nice to deal with the people are friendly and courteous.

Larry E R. 
Rating:
3.0

Customer did not leave a comment.

ROBERT K. 
Rating:
5.0

Customer did not leave a comment.

RICHARD G. 
Rating:
5.0

Thank you for your efficiency and courtesy.

Jocelyn B. 
Rating:
5.0

Greeted warmly, briefed efficiently, on my way with no delay!

William D. 
Rating:
5.0

Customer did not leave a comment.

Laura J. 
Rating:
5.0

Customer did not leave a comment.

Rob M. 
Rating:
5.0

Awesome

Troy H. 
Rating:
3.0

Smell like smoke in the cabin, rental people pushed too hard for insurance trying to make me feel guilty or bad for not purchasing it.

Hudson S. 
Rating:
4.0

Customer did not leave a comment.

kyle S. 
Rating:
5.0

get the website interface to work properly. I reserved a truck at this location, when I received my confirmation it was for the wrong size, wrong location, wrong time frame, and didn't include a hand truck.

GARY C. 
Rating:
4.0

Customer did not leave a comment.

Briana B. 
Rating:
4.0

Customer did not leave a comment.

Norm S. 
Rating:
3.0

Hello, I really appreciate you guys renting a truck to me for my recent move! However, I am completely appalled by the fact that I was charged a $25 cleaning fee- I left the truck in the exact same condition I found it in. Can someone please contact me? Thank you, Charlie Grant

CHARLIE G. 
Rating:
5.0

Customer did not leave a comment.

TODD F. 
Rating:
4.0

Good service

Frank R. 
Rating:
5.0

The only problem was that the passenger door would only close 1/2 way. We could hear the outdoor sounds in the cab. Otherwise it was very nice!

Rosemary H. 
Rating:
5.0

Customer did not leave a comment.

IAN R. 
Rating:
4.0

We got changed to this location last minute. Annoying, but everything was fine at this location.

Craig A. 
Rating:
5.0

Customer did not leave a comment.

Fernando D. 
Rating:
5.0

Electric windows

chad A. 
Rating:
5.0

Customer did not leave a comment.

GREG W. 
Rating:
2.0

Customer did not leave a comment.

Alison O. 
Rating:
5.0

Great people, great place, would definitely recommend.

JOHN T. 
Rating:
5.0

DO NOT USE SELF CHECKOUT!!!! It was supposed to make it easier and be able to pick up equipment faster but it was a hassle and a headache. Will never use again

MICHELLE C. 
Rating:
3.0

Customer did not leave a comment.

Jerry M. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
2.0

Rented a 15 foot truck that the previous people who rented used for a dump run. Garbage "juice" everywhere. Absolutely disgusting. Had to clean it myself before i could move my furniture. Recommend you check before renting out to the next person. The guy was friendly tho.

Jennifer M. 
Rating:
4.0

Customer did not leave a comment.

jim S. 
Rating:
5.0

Extremely pleasant people. Very helpful. I was one of two customers and we were each taken care of very efficiently by either of the two behind the counter. Will always go there for my U-Haul needs.

Karen S. 
Rating:
5.0

Great service. Really friendly staff. A++

STEVE K. 
Rating:
1.0

Very rude and unprofessional, do not use this location. They will charge you without your consent. Not a trustworthy location at all. Have rented through uhaul many times and never had a bad experience until this location.

Chelsea R. 
Rating:
5.0

Customer did not leave a comment.

Tom P. 
Rating:
5.0

The location was great and so was the person we worked with. My only comment is we went to 2-other locations to return and were told they weren't able to accept our vehicle. When I called, I was transferred multiple times and finally got to the Traffic Dept. It was minor bump but most likely happened because we didn't have a final destination address when we rented the vehicle. The lady at the U-Haul office was very efficient. While she needed to do her review of the vehicle, she said we could leave and a receipt would be e-mailed. It was great since time is of the essence as we try to get settled in our new home.

Cherie G. 
Rating:
4.0

The drop off guy said to contact UHaul about the gas issue...nothing has been done

Carolyn C. 
Rating:
5.0

Customer did not leave a comment.

Arthur K. 
Rating:
1.0

Total mess up with everything and wasn't told of a leak...

Kelly M. 
Rating:
5.0

Customer did not leave a comment.

Jonathan M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM G. 
Rating:
5.0

Customer did not leave a comment.

RANDALL G. 
Rating:
5.0

When I use Uhaul, I am not interested in going on line, creating a computer account/connection. When you send an alert, asking me to register on line......Why? It is best to just give me the information such as where to pick up at, etc. Thank you, a great company, great team. I will be using another two trucks in our move to Montana!

Rod K. 
Rating:
5.0

I had a bad fall off the back of the truck. Older models had better anti-slip, this new model did not. Not exactly thrilled.

STAN H. 
Rating:
4.0

Equipment was as clean as an older truck could be. Mirrors and windshield were water spotted. Cargo area was clear of debris. Staff was very friendly and pleasant.

Stan M. 
Rating:
5.0

Reservation was made at another location(Cascade Park Self Storage)which I had used before. In making the reservation(in person) the employee entered my phone wrong & I corrected her. When they moved my reservation they still had not entered the corrected phone number & could not reach me - I arrived to pick up the truck at the reserved time only to be told the reservation had been moved & that the new location wasn't yet open. This delay caused other issues with help that had been secured. Very disappointed with the experience & the Cascade Park Self Storage location. East Vancouver Self Storage was prompt in getting me out once they opened.

Robert H. 
Rating:
4.0

Customer did not leave a comment.

Lenore B. 
Rating:
5.0

Good

Kevin B. 
Rating:
5.0

Customer did not leave a comment.

Rita C. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

Josh F. 
Rating:
5.0

Customer did not leave a comment.

sandy P. 
Rating:
5.0

all went well just like previous times.

Vlady M. 
Rating:
5.0

Customer did not leave a comment.

Joseph Z. 
Rating:
5.0

Include special labor rate for 1 mover service.

Mark T. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH C. 
Rating:
3.0

Customer did not leave a comment.

Ryan W. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA V. 
Rating:
5.0

Customer did not leave a comment.

Fe N. 
Rating:
2.0

Not being charged over $6 dollars more then the received invoice at the time of returning the vehicle.

GREGORY J. 
Rating:
4.0

Customer did not leave a comment.

tanna M. 
Rating:
5.0

These guys are great. Super friendly and helpful, clean gear, on-time delivery. Couldn't be happier.

Stan H. 
Rating:
5.0

Customer did not leave a comment.

STEVE K. 
No reviews have been submitted for this location.

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