Customer Reviews for Eastern Ave Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Eastern Ave Self Storage

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Jon V. on

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jay B. on

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Tracy C. on

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Lewis S. on

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Mathew P. on

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I reserved the truck back in June for 9/1 weekend knowing it is the busiest weekend of the year and that I needed it overnight. When I went to get the truck at the above location, the manager told me I could not keep it for 2 days. I informed him of the contract I had for the 2 days and that I would be keeping it because that is what I reserved and paid for. The manager was late in the morning, and then getting everything squared away so I could use the truck took a long time. Overall, it all worked out but it was stressful and could have been handled better

Michael G. on

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Andrew B. on

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Mark was very helpful and kind.

Kim P. on

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I did on line quick pick up worked great .

Greg B. on

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Mark R. on

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We received an email and telephone confirmation that the truck we requested was reserved and guaranteed available for the next day. I received a call just before leaving to pick the truck up and the owner told me he didn’t have a truck, and proceeded to yell at me saying it wasn’t his fault. He ended up getting the truck and we picked it up about an hour and a half after we were supposed to, but not a very pleasant experience.

Renee D. on

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Jacqulyn S. on

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Marianne S. on

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The 20 foot truck that we reserved was on it’s last legs and had transmission fluid dripping quickly out of it. We had to return it right away and the only truck they had available was a 15 foot truck meaning we had to make two trips on our move instead of one. Obviously we had to pay more in labor because of that. I would definitely advise you to be careful if you’re going to use this location

William C. on

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Keep the same type of fleet of vans...they are very economical....

Robert B. on

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John V. on

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Scott B. on

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Mark is very helpful.

Robert P. on

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Kate V. on

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Scott S. on

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tracy S. on

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Truck in great need of front end alignment... otherwise, everything was good, clean, ready to go.

Amy S. on

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Hperry M. on

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Christos S. on

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Carl A. on

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Jayne P. on

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DO NOT CONFIRM A VAN FOR 24 HOURS ON LINE ... THEN CHANGE AT PICK UP THAT THE VAN CAN ONLY BE USED FOR 6 HOURS!!! DO SOMETHING ABOUT ASSISTANCE .... MORE THAN 20 minutes WAIT VIA TELEPHONE .... AND NO ONE ON YOUR CHAT SERVICE & EMAIL ANSWERED 6 HOURS AFTER THE EVENTS. HORRIBLE HORRIBLE RIDICULOUS WAY TO RUN A BUSINESS.

DAVID S. on

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timothy P. on

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Michael K. on

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Matt C. on

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ed C. on

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CHRISTINE D. on

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