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Joseph B
Customer Reviews for Eastern Ave Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The guy at this location is always helpful and it's nice to have a solid local place. This was my first time using the after hours pickup. UHaul needs to fix their App, it does not work, period. I spent almost an hour calling and trying the app before I saw someone said you can do the entire process through a web browser. The web browser worked so I was able to do it. But jeez for such a huge company the app doesn't even work!
dakota hSupply more pickup trucks for better availability.
ben sThe office space was unprofessional...it looked like someone's attic with tons of items everywhere. The truck we rented had a strong cigarette odor and needs some serious maintenance... it felt like we may not make it to our destination. Would not recommend this location or use it ever again.
Thomas MThey were clean and fast!!
PAMELA BNo surprises. A very pleasant experience
Rick MThe people at Eastern Avenue U-Haul were helpful, friendly, and efficient. The equipment was in great shape. Pick-up and return were simple and quick. This is a really great business run by very nice local folks!
Martha Fi have rented here before on several occasions. A good operation. The website sign-up is excellent, text message updates are clear and helpful. The location is close to the highway - quick and easy. Recommend.
John CThis location could use another pickup available for rent
Walter DMark was very helpful Thanks
Edward KMaintain ur trucks. Lost two hrs waiting for roadside assistance due to door not closing. Had to pay my help to sit around.
jack rThe key box was hard to find
Rob CI've rented here several times and the service is always excellent. I appreciate the convenience and ease of use.
Laura OThe person that helped me check in for my reservation was very kind, courteous & helped me in a very speedy way. The van was in tip top shape. I highly recommend this location for van/truck rentals! Thank you, Vincie Ann Burgess
Vincie BLove renting from this location.
Iain KSo helpful and kind
elizabeth EThey had exactly what we needed, convenient location, and it was easy to reserve online. Pick up was quick and the convenience of the key drop is great.
Heather LNothing. Very satisfying and professional experience.
Patrick MI have rented U-Hauls from Mark many times and I’ve never had an issue. I try doing it online with my phone this time and it was a pain in the ass, especially returning it ! Next time I will just deal directly Mark he has always great to work with.
William SMark does an excellent job at his location. Always communicates well and is very accommodating.
Michael TVery smooth rental transaction. Not the first time I've gone to this location, and when I need a rental I'll return here.
James GOnce again, Mark Smith hits a home run always a pleasure to work with always professional. Thanks again and looking forward to working with you again.
WESLEY AMark is always an outstanding Uhaul representative always a pleasure to work with he delivers every time perfection
Wesley AAbsolutely nothing! The staff here are super helpful, friendly and kind. The 9' van I borrowed was clean and easy to drive. I have used this location in the past, so knew the staff are caring and attentive. I will use this location again.
Irene Mdropped off after hours
Stephen LThe Uhaul app should be clearer about the location where the rental is. I was not aware of 2 locations in Gloucester. One was a brand new facility. I went to the new facility after the manager at Eastern was kind enough to point out the discrepancy. However, when I went to the new site (Grove Street), I could not get the online pick-up to work from the app. I went back to Eastern where I was able to pick up a trailer.
JAMES HAir pressure in all tires were very low, should be checked before renting
Timothy MMark always looks after us.
Iain KVery experience.
Allison FMade a reservation for 8:00am, location didn't open till after 8:30am. Employee/owner was a true jerk and rude. The office is on the second floor with a wobbly stair case that probably isn't up to code. The van's driver side door wouldnt shut properly and the passenger side mirror wouldn't adjust. There should be a big sign in front of this business saying STAY AWAY USE ANOTHER LOCATION OR COMPANY.
John CSuper easy and efficient pickup; another friendly dude.
Julia BEasy and pleasant transaction. Thanks.
Paul EGreat service and pleasant attendant even early in the AM
Brian OThis Gloucester location is ideal but the office looks like someone's musty old attic full of junk. Does not look like a Uhaul store let alone a business
Stephen DMaybe make sure that when a customer returns a truck that they swipe the inside clean.
arthur cYour U-haul app was ridiculous for turning in the vehicle. I have no idea if the process was completed. Couldn't read or follow many of the directions. If we had dropped the key into the box before completing the 1/2 hour app, we wouldn't have been able to do anything. We were not aware we would be using the app at this turn in location until we got there.
Kenneth GGreat
Peter RAwesome location no BS
peter rGreat Guy
peter rThe radio has a short in the wiring. It goes on and off when the truck goes over bumps.
Christopher SGreat management.
David vNo issues what so ever. Very happy with the way its run! Highly recommend!
Michael TThe gentleman who runs the location is very easy to work with, helpful and understanding.
Corey DLocation was busy picking up but staff was very helpful. Will rent there again in the future.
Alejandro P