Customer Reviews for Eastern Oil Inc
(U-Haul Neighborhood Dealer)

Rating:

2.0

Issues with my reservation being cancelled for no reason when trying to pick up the vehicle, which led to having to spend an additional 20-30 minutes on the phone with customer service/placing a new order.

Rating:

5.0

Nothing, the entire rental process was easy to complete.

Rating:

3.0

Did not have right equipment that I requested which made the move a lot harder & slower. Also U-Haul did not have ramp which was very inconvenient

Rating:

1.0

I hope this message finds you well. I am writing to share my recent experience with your car rental service. Unfortunately, it was far from satisfactory. Upon receiving the vehicle, we found it to be extremely dirty and emitting a strong, unpleasant odor resembling that of a decomposing body. This condition made it impossible for us to utilize the car effectively, especially considering our scheduled commitments. Due to these issues, we returned the vehicle to the designated location earlier than originally agreed upon. I kindly request that you review your vehicle inspection and cleaning procedures to ensure that such incidents do not occur in the future. Maintaining the reputation of your esteemed organization is crucial, and I believe addressing this matter will contribute to upholding the high standards your company is known for. Thank you for your attention to this matter. I look forward to your prompt response and the necessary actions to prevent similar experiences for future customers. Regards Amir Neishaboori

Rating:

2.0

Sakib was courteous and friendly. However, I believe he attempts to care for too many customers at the same time, while on a personal bluetooth call. He had no knowledge of the truck's basic workings, its year or model, or an owners manual. With 2 10' box trucks on premises, he would not allow me to book the newer vehicle. My move was from Topanga Canyon to Box Canyon, and my son was concerned for my safety based on the truck's condition. I neglected to check the back when I returned the truck, and realized I'd left my blankets. The gentleman working Sunday morning assured me that they were there and that I could pick them up any time that day. I came by midday, and Sakib had rented the truck out (again, the older, dirty one when the newer one appeared to be available) without checking the back, so my blankets went with the new customer. He told me the customer "took off" before he could check. At pick up and drop off, Sakib continually interrupted our transaction to assist others in line. I happily obliged the first several times, but after over half a dozen, I became impatient, which I regret. He then offered to give me the gentleman's phone # (is that legal... ?) and told me to call and ask for my blankets. The gentleman was already on his way, and the blankets were in the box, so all worked out. But I am sorry to say, it was not a pleasant experience.

Rating:

1.0

The truck was dirty inside box and cabin. Equipment we had rented and. Charged with was not there. The gas station attendant was excellent Perfect gentleman.

Rating:

2.0

Truck was very dirty on the driver sides and back full of plaster dust which I had to take to self car wash to clean

Rating:

4.0

Waah the van

Rating:

4.0

When I order a Dolly and a Hand Truck and you indicate OK… then when I pick up the rental the Dolly and Hand truck are not there, I am not a happy customer

Rating:

1.0

Make sure the clerks know what they talk about

Rating:

1.0

The indian guy who did my check out is kinda rude, he’s giving me attitude on where I parked the van I got there 5:13pm as a check out and I hand him the key, but since he prioritized other customers who’s buying drinks and flood at the store, now my check out ended up at 5:38pm so I got charged double after all his chitchat with some customers and put me behind. Im gonna file a complaint about this.

Rating:

2.0

There were no available spots to park our UHaul vehicle

Rating:

3.0

Shortly after handing the worker at the gas station my credit card ( the first time in 6 months that it was handed to someone) a fraud attemp for 10,000 dollars was attempted. I have no evidence it was your associate but the facts seems to point in that direction. AMEX rejected the charge but I had to cancel my card and now I have to changed dozens of accounts with the new card number and it is frustration. I believe you should at least take a look at that gas station and the worker who handled my card just in case he is copying card #'s from your customers.

Rating:

1.0

I drove 4 miles back and forth, and got charged for 46 miles… the hell

Rating:

1.0

The truck was the worst experience I’ve ever dealt with.. The steering wheel wasn’t aligned and it was shaking all through the trip, which caused a lot of pain to my shoulder and the engine overheated twice, which made me stop multiple times..

Rating:

2.0

Employee was very lazy had no knowledge of what to do in order to rent a U-Haul truck to a customer he failed after several attempts one hour and 15 min of waiting At the gas station when he speaks you can’t hear him he has no knowledge about the truck rental I don’t even know how this happened

Rating:

1.0

We returned the vehicle on a Monday, however, it did not show on our account that we returned it. We called on Tuesday and the customer service representative tried calling the location but didn't get a response. She said they would reach out to the regional manager to fix the problem. Nothing happened. We called again on Wednesday and the customer representative tried to call the location again with no response. She put me on hold and was able to talk with the regional manager who said they would take care of it. Nothing happened. We called again on Thursday and finally the service representative sent an email to the regional manager and they were able to close out our account.

Rating:

5.0

Nice

Rating:

5.0

Everything was pretty easy and fast no hassle and the employees that helped us out where very nice thank you

Rating:

3.0

The location's computers and tablets were down and they couldn't check us in. The Van had zero gas in it and was very dirty inside.

Rating:

5.0

Shawn (the phone coordinator) was amazing and very helpful! Someone please give that man a raise!

Rating:

1.0

Service was not great, purchase was painful and confusing. Fuel charge and mile charge for returning the van to same location was ridiculous. Wouldn't recommend this company to anyone

Rating:

1.0

Bad experience. You guys gave me a bad truck with bad tires, and the tire popped. I had to wait an extra hour to get another truck. Also, I drove less than 50 miles and you also overcharged me on the mileage as well.

Rating:

1.0

Would not recommend

Rating:

5.0

Amazing service thanks

Rating:

5.0

Equipment was excellent. Make sure you take a photo of the gas gauge and mileage before you start. Did not match initial paperwork. Had to email customer service to get a fuel charge removed (which it promptly was).

Rating:

5.0

Stephanie was great!

Rating:

4.0

Allow the rental contract to be completed at the location. It was very difficult to enter all the information online. I was told they couldn't do it at the location. And then it didn't go through after I was told my application was accepted online. The agent had to photo my driver's license again, and ask if I wanted insurance (again). Very repetitive.

Rating:

5.0

I rent often - and always select this location first due to ease of process and typical overall condition of the vehicles.

Rating:

3.0

Used tissue was in the cup holder. The pick up location was changed without warning and didn't allow for pickup at the time I reserved. It took 3 calls to customer service to resolve the issue and it put my project behind by 2 hours which meant working in 100 degree weather instead of 80. The lady who helped me check the rental out was very nice and efficient.

Rating:

3.0

The check in/out is too long. I booked the truck for 2 hours but it took 45mn to check in/out.

Rating:

5.0

ALL GOOD

Rating:

5.0

Sarah was amazing , very friendly and provided excellent costumer service , thank you

Rating:

3.0

i have not received the receipt after 48 hours, I don"t know how much they have charged me. that make me worry about my credit cards.

Rating:

2.0

The car had spider webs inside the door compartment and the car was dirty and smelled like weed and dog

Rating:

3.0

it did not come with the furniture cover pads as ordered. gas tank was nearly empty. there was no info provided if I was supposed to fill the tank or the charges regarding filling it. so, pretty surprising to see a $30 charge.

Rating:

4.0

Change the company name on website, it was hard to find. This is actually a mobil gas station, there is no sign that says eastern oil. It's actually a mobil gas station that one can park U-Haul trucks at. But very centrally located.

Rating:

5.0

Sarah helped us on the outbound and Stephanie on the return. They were both super helpful, really nice, and easy to work with. We’ve rented from UHaul many times before, and have never had *this good* of an experience.

Rating:

4.0

To improve the experience for the next customer, I’d recommend your competition.

Rating:

5.0

Representative was very nice and helpful

Rating:

1.0

Ontop Of Bad Service I was charged for driving 148miles and I only drove 20miles would not recommend to my worst enemy

Rating:

5.0

Everything was perfect. Will rent again from this location.

Rating:

5.0

Customer service was amazing!!!

Rating:

5.0

Great service again!!

Rating:

5.0

The woman who helped us with the reservation was extremely friendly and helpful. I do not remember her name but appreciate her help.

Rating:

5.0

Improve the very poor uHaul website!

Rating:

5.0

Amazing customer service. They provided free dolly. I’ve been going here for the past 10 years Great people thank you 🙏

Rating:

3.0

Truck was provided to me with 1/8 tank. They tried to tell me it was almost half a tank when they charged me and added gas fee, which was completely untrue. I have contacted them for an adjustment. will see how they respond. Truck was chevy instead of ford. suspension was terrible, but otherwise van was fine.

Rating:

5.0

Stephanie, the manager was most helpful. She removed some graffiti which allowed the vehicle to be put back in service. I’ve rented from this location several times over the last year and there are two other women clerks who have rented me vehicles. They have been equally helpful, professional and personable. This is a location I would always recommend to someone looking to rent a U-Haul.

Rating:

5.0

The whole experience was excellent

Rating:

5.0

Stephanie and Sarah were wonderful

Rating:

1.0

This place is a joke complete self service and no one gives a crap about providing service. Will never ever rent again from Uhaul. Zero customer service disgustingly dirty truck and way overpriced for what you get. Garbage.

Rating:

3.0

I had the truck for 2 hours & was charged for 2 days ??? Why is that?

Rating:

5.0

I was mischarged. Not too happy I have to deal with this now

Rating:

5.0

I could not figure out how to use 24h return and pick up and the guy at the gas station help me

Rating:

5.0

Staff is very friendly and helpful

Rating:

1.0

I had to wait almost two hours for a truck one was there and still didn’t give it to me the lady wasn’t helpful at all I actually was going to ask Togo to a different location and wanted a refund until she gave me the truck that had been sitting there the whole time I will never go there again I need a truck on Saturday and will be using some one else other than Uhaul I even called customer service and they told me to go to a different location I didn’t have the time to do that

Rating:

5.0

The agent that assisted me was professional and courteous. I've rented from this facility a number of times. All three agents have always been respectful, courteous and helpful. They are stellar employees who are an asset to your establishment..

Rating:

5.0

The staff was amazing. I was expecting people who were indifferent but was pleasantly surprised.

Rating:

2.0

My issue is with the overall Uhaul system more than the pickup location. #1 the vehicle and equipment I had reserved was not at the location at the 10am pickup time. I was not given any notice of the lack of vehicle availability nor the lack of furniture pads. The rep told me that the vehicle was due to be returned at 10am but wasn’t there yet. Since my pickup time was 10am such scheduling seems bound for problems. Shouldn’t there be a 2 hour buffer between scheduled returns and a new pickup ? Or let me know this is the case and I can choose another pickup time & location ? The process to upgrade (at no extra cost) to a 15 ft truck that was the only Uhaul there was 45 minutes before I had keys in my hand. The system would not release the truck even as supervisors on the phone told us they’d released it. The truck was in poor condition, with one of the back roll up door cables loose and not “helping” to counterbalance the load. It was extremely difficult to open the door each time. I was glad the loose cable did not tangle and prevent door operation. Also, the vehicle did not begin with a full tank of gas. I filled the truck to the level of where the gauge was when I received it. I have time-stamped photographs of both before / after. Not having furniture pads available was a problem as well. If you’d simply let me know this prior to rental then I could’ve better prepared on my end to substitute with my own blankets, pads and towels. Return process was nebulous at this location as well. You simply hand over keys and receive zero receipt because Uhaul system was down. Location Rep said I’d get an email receipt Sunday morning but they’re closed then for rentals and this prompted me to call Uhaul support several times to inquire about the return. I got various levels of help on those calls, with the last time a Uhaul Rep finally noting my concerns in the account (that I had returned the vehicle but system was down so it really hadn’t been checked in yet). Overall the current system of scheduling is not designed for a good customer experience. It has several points where it seems to be inviting failure such as the lack of truly scheduling the proper vehicle and equipment to be at the pickup location. I was surprised that I had checked in and had the cargo van reservation all ok on my account while being at the location - and yet no such vehicle or equipment available.

Rating:

5.0

Just keep giving the same excellent service as I was given to other customers and they will be just as satisfied as I was

Rating:

5.0

I like the service . Friendly and truck is ready and clean.

Rating:

5.0

The app was not helpful, and it just had me in a loop. Customer service was excellent, and the female gas station attendant was above and beyond.

Rating:

5.0

OMG great customer service. Everything went smoothly , good people

Rating:

5.0

The woman who helped was very polite and friendly.

Rating:

5.0

This was a very pleasant rental experience. The employees are efficient and very personable..