The equipment was dirty and smell like urine. I told the guy in charged of the store and the only thing he responded was that the truck was dropped off from another location
Eliza S
Eastern Oil Inc
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Woodland Hills, CA 91367
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How U-Haul Reviews WorkVacuum the cargo area after used because broken glass was all over the cargo area .
Kelly SThere were tiny shards of glass on the floor upon rental. I didn’t see them at first and cut my hand.
Kennedy Sleast helpful Uhaul place ever used, would go to a center instead. communication poor due to language barrier and customer service acted like where doing me favor.
Joelle KI reserved a 15' truck about a week before my move, along with two dozen furniture pads and a hand truck. The morning of the rental, I got a call that the truck I was to have rented had not returned, and I was rerouted to a different U-Haul a little farther away. OK, no problem. When I got there, it turned out to be a gas station that was only a pickup and drop-off location. Still no problem. However, the gas station attendant did not handle the rental directly; he simply handed me a set of keys. The truck was filthy inside and out, and it was scratched on at least two sides. In addition, they didn't have the furniture pads or the dolly. I took it anyway, since I had movers waiting at my house, but I took the time to stop by the original U-Haul to get the pads and dolly. They didn't have them either. It was also just a pickup/drop-off location. And I was never told any of this. I was then informed that if I wanted furniture pads and a dolly, I would have to drive to a location a half hour in the wrong direction. And no one seemed bothered by that fact...other than me. Eventually, I gave up on the pads and dolly, even though I really needed them, because I was being charged by the hour by the movers, who were still waiting for me to arrive with the truck. Finally, halfway through the move, the check-engine light came on. I'm not sure what it was about. For the record, I notified the gas station attendant when I returned the truck, but he didn't seem to care. "That's U-Haul's problem," he told me. What kind of operation is U-Haul running these days? I believe this is the last time I will rent from you.
Michael P