Customer Reviews for Eastside Country Store
(U-Haul Neighborhood Dealer)

136 reviews

2693 Eastside Hwy   Stevensville, MT 59870

(406) 625-3020

Hours

  • Mon–Sun
    9 am–7 pm

Services at this Location:

Contact Us

(406) 625-3020

2693 Eastside Hwy
Stevensville, MT 59870

Services at this Location:

Hours

  • Mon–Sun
    9 am–7 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

DEAN C. 
Rating:
4.0

The location itself was great, and the employees were very friendly. We are just disappointed that we had to drive so far to pick up our truck, despite our local branch having many many trucks in its lot.

Collin W. 
Rating:
5.0

Customer did not leave a comment.

Samuel T. 
Rating:
5.0

It was all good.

Albert T M. 
Rating:
5.0

Customer did not leave a comment.

Kenneth A. 
Rating:
5.0

Personalized, friendly service is the norm at this store!

Mike N. 
Rating:
5.0

Customer did not leave a comment.

James A. 
Rating:
5.0

Friendly, efficient service. They had the right equipment for the right price.

Mike N. 
Rating:
5.0

The person that rented me trailer was very professional and very nice, no negative comments or recomendations.

william W. 
Rating:
3.0

The lady was not overly helpful.

Edward B. 
Rating:
5.0

Customer did not leave a comment.

Sophia D. 
Rating:
5.0

Customer did not leave a comment.

tomas M. 
Rating:
5.0

Customer did not leave a comment.

April U. 
Rating:
5.0

Could not have had better service.

KIM A. 
Rating:
5.0

Customer did not leave a comment.

Kate T. 
Rating:
5.0

Customer did not leave a comment.

Raymond S. 
Rating:
5.0

Customer did not leave a comment.

Jason A. 
Rating:
5.0

Customer did not leave a comment.

Nick U. 
Rating:
4.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

Ashley B. 
Rating:
5.0

Customer did not leave a comment.

ERIKA G. 
Rating:
5.0

Customer did not leave a comment.

Carole D. 
Rating:
5.0

Nothing they were wonderful.

dominique S. 
Rating:
5.0

NOTHING!!!! GREAT Customer service!!!!

Zana W. 
Rating:
5.0

Excellent folks to deal with, will definitely be using them in the future.

Russell A. 
Rating:
5.0

Customer did not leave a comment.

Thomas V. 
Rating:
5.0

Customer did not leave a comment.

Blake H. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
4.0

Customer did not leave a comment.

Carole D. 
Rating:
5.0

SHORTEN WAITING TIME

Fred C. 
Rating:
3.0

No comment

Thomas S. 
Rating:
2.0

I really appreciated that the last place I rented from did a full walk around and made sure the lights and mirrors were good to go just for piece of mind.

Corey L. 
Rating:
3.0

The store @ the staff are a bit sketchy. I had to wait too long to check the trailer out (entering / scanning drivers license, getting my info. Entered into the system, need a better trained staff) I am a patient guy - and the wait was ridiculous- checking the trailer out @ then returning it. Uhaul wants to do less during the check in / check out process and is laying more steps / processes into the customers lap. It doesn't work that way. We have rented trucks and multiple trailers in the last 3 months so we have a good idea just how things are done.

RANDY LEROY G. 
Rating:
5.0

Nothing at all. The staff is very very friendly and went out of their way to accommodate me. Super awesome experience !!!

KEITH S. 
Rating:
3.0

I guess I'm used to regular U-Haul locations rather than part time dealers

sawyer E. 
Rating:
5.0

I was charged $15.00 more than originally quoted from the Bozeman Uhaul dealer for dropping at the Eastside Hwy location, even though that is where I was told to drop. They said it exceeded mileage, we did'nt do any extra driving. Another giant corporation taking every opportunity to siphon a few extra bucks from people in a pinch. Apparently the agreed upon price of $238.00 for a small box truck to go 230 miles wasn't enough. Learning experience I enjoy telling friends about. Because, what good are negative experiences if you can't share and compare with your friends?

michael B. 
Rating:
5.0

Great customer service, very friendly and helpful!

Arthur W. 
Rating:
4.0

I would like someone to review my order and the fact that we placed an order initially and the location (Uptown) got changed due to availability of a truck and we picked up at Eastside. However the price went up for the same truck I initially reserved. Can you refund me the original price quoted? Thank you

Morris H. 
Rating:
3.0

They charged my $12 more than my quote for a "safe travel" fee. It's the first time I have ever been charged such a fee. The lady was very very rude.

Mary R. 
Rating:
4.0

Customer did not leave a comment.

KENNETH P. 
Rating:
4.0

Customer did not leave a comment.

Denice W. 
Rating:
4.0

This was not my reserved location, it was 30 miles away and I was not informed of the location change until the day before. No fault of the pickup location; however, there was no compensation nor much of an apology from U-Haul.

MICHAEL CARL O. 
Rating:
4.0

Customer did not leave a comment.

WILMA G. 
Rating:
1.0

After Uhaul rented out the truck I had reserved 3 weeks earlier I was told I would have to drive an additional 60 miles each way to this location. After arriving the lady who helped asked me to speak slower because she had fallen and couldn't understand. It was difficult to say the least

MICHAEL H. 
Rating:
4.0

Customer did not leave a comment.

abdal A. 
Rating:
5.0

Over charge

BRUCE K. 
Rating:
5.0

Customer did not leave a comment.

Kenneth G. 
Rating:
4.0

Customer did not leave a comment.

Joel H. 
Rating:
5.0

The only thing I have to say about this location is that they are out of the way.

Will H. 
Rating:
3.0

I need you to resend a new copy of my receipt

Ann E. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
5.0

We had a very good experience with this location and will be using their rentals again as needed!!

PHILLIP H. 
Rating:
5.0

Customer did not leave a comment.

Joel K. 
Rating:
5.0

Customer did not leave a comment.

glenn F. 
Rating:
4.0

For some reason, your website would not let me re-rent an auto transport on two occasions. Showed auto transport not available and only showed tow dolly available even though they had at least 3 transports available. Had to reserve by phone. Otherwise, excellent location.

Todd A. 
Rating:
5.0

Customer did not leave a comment.

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

Kelly S. 
Rating:
4.0

Customer did not leave a comment.

Todd A. 
Rating:
4.0

Customer did not leave a comment.

Todd A. 
Rating:
5.0

Customer did not leave a comment.

Kaeleen B. 
Rating:
5.0

Customer did not leave a comment.

WINSTON F. 
Rating:
5.0

Checking out took a very long time. It's no fault of the staff, I understand, but 45 minutes to return a fleet vehicle was painful. The staff were amazing. Thanks!

Patrick S. 
Rating:
5.0

Great equipment and service

RONALD J. 
Rating:
5.0

Customer did not leave a comment.

Gordon P. 
Rating:
5.0

Customer did not leave a comment.

Teresa B. 
Rating:
3.0

Customer did not leave a comment.

Lesley G. 
Rating:
5.0

Customer did not leave a comment.

John Scott G. 
Rating:
5.0

Everything went so smoothly— I was very impressed. Thank you, Aaron, for the great service!

Maria C. 
Rating:
4.0

Vehicle had many, many scratches and dent. Vehicle would not take fuel. Average fill up took 10-15 minutes. Pump handles at all fuel stops shut off many, many times. Had to trickle gas into the unit, very bad!

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Cody K. 
Rating:
5.0

Customer did not leave a comment.

Kaitlyn R. 
Rating:
5.0

Customer did not leave a comment.

Irma T. 
Rating:
5.0

Customer did not leave a comment.

MYLA FAY Y. 
Rating:
1.0

Kevin your customer service representative was horrible and eventually hung up the phone on me when I called about an issue I had. He should be fired immediately for disrespecting a customer like he did. I will never use U-haul ever again and will always tell people to use Budget or Enterprise instead.

Mathew O. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
5.0

Customer did not leave a comment.

SAMIRA R. 
Rating:
3.0

Customer did not leave a comment.

John N. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
4.0

Customer did not leave a comment.

LeRoy P. 
Rating:
3.0

Equipment needs better bearing for ease of use.

Waddie S. 
Rating:
1.0

We brought it here to drop off and they had no idea we were dropping it off here. We were told to turn around and go back to another town to take it to return it. Not happy!

Mark W. 
Rating:
4.0

The truck's steering needs maintenance. I drive a 28 ft. motorhome and I rented a 26ft. truck. I can tell you that the steering was scary! When you have to turn the wheel 1/4 turn and more to the left just to go straight something isn't right

Susan T. 
Rating:
3.0

Customer did not leave a comment.

Timothy C. 
Rating:
4.0

No improvement needed. My clerk and my experience were the best I've ever had at any u-haul rental facility.

Denice W. 
Rating:
4.0

Very helpful people, and easy to find!

GLEN M. 
Rating:
5.0

Customer did not leave a comment.

Albert B. 
Rating:
4.0

Fast and attentive although a ways off our track. Thanks.

Robert B. 
Rating:
5.0

I came back 2 hours over into the next day so they charged me for the full day. I am going to write a review and I will make anyone from Montana think twice before renting a U-Haul. It won't be good.

Christopher D. 
Rating:
5.0

Customer did not leave a comment.

Travis J. 
Rating:
5.0

Good experience, everything went smoothly.

Kenneth A. 
Rating:
5.0

Customer did not leave a comment.

Laird W. 
Rating:
4.0

Customer did not leave a comment.

Stanislaw H. 
Rating:
5.0

Very helpful and accommodating- I'll be back!

William P. 
Rating:
5.0

Everything was quick and we'll orchestrated. Great job!

Michael J. 
Rating:
5.0

Customer did not leave a comment.

Alison L. 
Rating:
5.0

Customer did not leave a comment.

MARK A. 
Rating:
5.0

No improvement needed..it was flawless..

Gracene L. 
Rating:
5.0

Shaun and Aaron took great care of me. They were very helpful with the changes I had with my reservation and accommodated my needs. Thank you!

Roy C. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
No reviews have been submitted for this location.

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