Very nice and offered outstanding service!
George H
Customer Reviews for Econolodge
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was very disappointed with U-Haul. I reserved a truck via the app 5 days prior to needing it. The app had me go to one location and they sent the truck out with someone who came early for their rental so there was no truck for me. I spent nearly two hours being sent back and forth between two locations trying to get a truck. I ended up getting a smaller, dirty and not full of gas truck from the Econolodge location. Taylor at the ELLIS location did a good job trying to help me but when others screw up and your system is slow and lacking the customer service fails. A major screw up and a two hour wait for something that did not fit my order and I still paid the regular price. You don’t care about your customer.
Michael Clicense plate was half gone, had a flat tire on my return from my destination. Service guy had to come from Rolla which was an hour and half away from where I broke down.
KELLI TA/C wasn’t working. Defrost wasn’t working.
RODNEY G