Service was excellent and personnel was excellent will be back, keep up the great job….
Ronnie B
Customer Reviews for Economy Portable Buildings
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service
William SMade a reservation that you could not complete, wanted to send me 40 miles away. When I did get a trailer it had rocks in it (Motorcycle Trailer) after 20 miles the trailer came off. The hitch had not been seated on the ball. Had I been driving a lighter vehicle or was a less experienced driver. you might have been facing a major lawsuit.
Barrie FI picked up in one location —they were beyond amazing— and dropped off at another. Dropping off turned pretty stressful when I had to go to 3 locations before I could drop it off. First place was ‘at capacity’, second place didn’t take returns for auto transports, and third place was closed 30 minutes before the time listed online. I called customer service for Uhaul and let them know the trouble I had and they took care of documenting drop off location and details in the file.
Dana MYour online to check in and out is a pain in the butt I couldn't get it done on my phone at all and I never got the money back that was owed to me I paid cash bec of a fraud was detected and we had to shut down my card and get a new one the place new this but yet they put it back to my card they had on file even tho I paid cash never called me nothing
Brandy SDrop off location was unsuitable for after-hours. Nowhere to drop off that didn't have a slope and nothing to chock tires to prevent rolling. Ended up having to dumpster-dive to get something to chock the tires.
John MCheck in woman was clean and personable. Very good service. I will be back.
Patricia PThey were very good helping me to get the trailer ready to go the lady was very helpful
Richard Lcharged me for a dolly that I didn't get or use, I was told they would credit my account for but, but never received. I called back the following week to ask about credit, they still haven't processed a credit to my account as of 10/16/2023.
Frankie FVey nice folks and easy to rent from.
John LYour good
Paul HGreat location and very friendly. This location is excellent and has nothing to improve on. Just keep up the good work.
ROGER TI have been moving, and have had four or five rentals in the last couple of weeks. I have used a virtual card for every rental and box purchase, but the last rental, they told me that U-Haul wanted a non-refundable $60.00 deposit to use it! That’s BULL!!!!!!!!
Jerry SThe a/c unit in the truck was not working.
Wayne BThe equipment was as clean and maintained as possible given its age. I have noticed over the past couple of years that your fleet is getting pretty old.
Michael PNothing..... was a great experience all around
PHILLIP LI reserved an appliance dolly a week in advance and I desperately needed it, but when I picked up the truck they didn’t have one and couldn’t find one.
Shelley CJust make sure the dashboard n dash isn't dusty
Vickie DThese are the nicest ladies u could ever meet they are always very friendly an happy every time I go in there would recommend them to any an everybody tht needs to rent a town dolly are purchased a portable building
John WGreat customer service!
Derek EGreat customer service
Johnnie BNo receipt available. No print contract available
Robert WGreat service
Richard KEverything was great the service and the equipment.
Dedera SStaff were very friendly and helpful.
Brian SGPS sent me to the wrong location but overall I was able to still get my U-Haul and keep it for a long amount of time to get things done.
Alyncia AThese ladies were wonderful. Got us going after our first movers bailed and our second set of movers came with too small of a truck. I highly recommend the Magnificat 4 + some at Economy Portable Buildings in Livingston, Texas when you need a trailer pronto!
Dean BClerk was very nice and helpful
STEVEN HI turned in the truck after hours so I can not say anything about the personnel. Though, it was quiet easy to get the 26 foot truck into the location and parked. Also the key drop was easy to find.
Ben SThe truck I was rented had a loud rattle like bolt was loos and metal was hitting together underneath. I had to listen to that the whole weekend I had the truck and will not recommend
Chad WI had to go thru two trucks to get a decent truck to drive. The first two need a frontend alignment. Lots of steering play. The third truck steered great but had not been cleaned out. Found a furniture dolly along with another two-wheel dolly in the back with some trash. Attendant stated that he had never had anyone bring back a truck before.
Lloyd DGreat location and great service!
Michael Kthe manager was very helpful, and courteous, no need to improve.
bob sNo Complaints! Staff was very Friendly
jannette fThe early pickup through the web, you need some work, make it better
Bennett WGreat service. Thanks
Deborah M¯\_( ͡❛ ͜ʖ ͡❛)_/¯
DARRELL GThe one exception! They charged me $20 for furniture pads that I did not request! I sent a message for credit but still got charged!
JANIS WMost friendly ladies and very helpful
STEVEN DThe cargo trailer was not hooked to the trailer hitch properly causing it to come off while driving on the freeway. This almost caused us to lose the trailer and flip the car. Very unprofessional and very dangerous.
LONNIE WThe staff goes above and beyond with their customer service. We have rented several times and will continue to rent from them.
REBECCA LI didn’t meet anyone. The gps brought me a little further than i needed to be but it’s fine
TYLER PGreat service. Great trailer great overall experience. Great personnel
WALTER NStaff was great and easy to work with
JEREMY AI can understand due to covid the office was closed, but their sign said they open at 9 am but also said closed....could have been a little more clear. Only one person working on uhaul rentals, wait time was longer than I had hoped. Received a call wanting to know if the vehicle was returned two days after I returned it. Clueless of what is sitting on their lot!!!!!
Christi GThe app did not work for me at Drop off. I tried repeatedly for almost an hour before I had to leave and call for assistance from Customer Service. Jessica, the customer service rep was wonderful.
KELLY HDon’t allow people to prepay for items you don’t have in stock.
tammy aEmployees very nice and helpful. Trailer did need to be swept out before we got on our way.
Harlean OWhen I received the uhaul truck it was not swept out and they did not have the appliance dolly I reserved so I had to travel across town to pick one up from another location which put me behind.
SHANA KWas not that easy to locate since there are multiple “Economy Portable Buildings” on the same Hwy 190 W and I wound up visiting ALL of them even after getting directions and speaking to the lady twice on the phone!
Susan CCould have reimbursed for the hitch and pin I had to replace that your uhaul broke
Randall Cmake your address visible from the highway ay 55 mph
Allen BI was completely satisfied and can not think of anything to make the process better.
Marvin A