Went above and beyond. Our first reservation was not upheld and the location refused to right their wrong. It may have been a lot further than where we originally planned, but thankfully they made it so that we weren't completely left with nothing. Moving is stressful enough as it is, add in being told "not my problem, sweetie" when a business failed to ensure oir reservation as they should have and it was reserved 2 weeks in advance (shawgo real estate in franklin pa 16323 was original location, I want to add this as that location was EXTREMELY unprofessional and rude) Thank you Ed Burns Tire Sales and Service. You were amazing and really saved our butts.
Shauna V
Customer Reviews for Ed Burns Tire Sales And Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I can't think of anything
JAMES BExperience was great & staff was super friendly & efficient!! Would definitely use again!!
kimberly mFriendly, helpful folks at this location. An enjoyable experience!
John CThey informed me that there is a large fee if you do not fill the vehicle up with gas. I did fill it up before drop off.
John FPerfect! Very nice and really helpful!!!
Marc GVery helpful and professional business, all went well, thank you
Greg MThis transaction was complicated by a three party situation that was difficult to coordinate - the owner of this facility was outstanding with his assistance in "making it happen".
sandra EDrop off went smooth
David SLocation was closed even though web site stated open.Help from U-Haul enabled us to leave truck,she was very helpful instructed me to take pictures,video and drop key in drop box .Thank you
Renee PTo this day, after several rentals, I have had nothing but smooth rental procedures and friendly contact with this U-Haul rental station.
HARRY CChange nothing. Every I rent from the Titusville location, it's always an excellent 👌 experience.
HARRY CKeep doing what you are doing! The equipment was clean and ready with dolly and pads stored in the back when I arrived to pick up the truck. Check out procedure was streamless. The check in procedure was not quite as smooth. Only glitch was the app would not recognize my location upon return of the equipment causing me to have to just drop the key in the box (this was an after-hours drop off) as opposed to doing a full procedure drop off. The glitch in the app was more likely an issue with me being somewhat technologically challenged than anything on U-Haul's side. I was very pleased with this transaction, highly recommend this location and the folks running it and will use this location again should the need arise!
Ronald FLet them know where the gas cap is for the 26’ truck.
RICHARD SIt took a very long time to check in and out and I was over charged for my rental very in happy
CRAIG SGreat job
KEVIN ANothing I can think of.
MATTHEW SI had a one way from PA to a drop off location in Northfield MN when I dropped it off I called the number provided. They said I am at the wrong location and wanted it 40 miles away. That was NOT on my contract. Northfield was on the signed contract. They said “we can change the drop off location at anytime” I argued that was not what was on my contract and she said “you will get additional charges on my card” it’s in Northfield where the signed contract had the location to drop off. We will see if I get charged. VERY rude customer service
matt s