Very nice representative. Good customer service.Lisa F.
Customer Reviews for Ed N Sons Autobody
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Continue doing what you're doing.Lesseta P.
Disappointed with the usability of online check in. Waited 40 minutes for the vehicle to be released to me due to this issue.Matthew D.
Ed & Sons has provided the better than expected service with the uhaul truck he provided. There is nothing I can think of that needs any improvement.Ronald H.
Could not have been a better experienceWARREN E.
I think everything was really goodJohn P.
Customer did not leave a comment.Adrian A.
Customer did not leave a comment.Mike M.
Customer did not leave a comment.COURTNEY P.
Mike was super nice and informative.Jeffrey A.
Customer did not leave a comment.James D.
Trailer was ready to go when I needed it. Helpful information on how to load trailer safely and assistance in connecting it to my vehicle. Overall great experience in using U-Haul trailer. Thanks Ed.Lawrence B.
I rent Uhaul's a lot for business, this location has provided me with the best customer service â€¦ highly recommendedCARRIE T.
Customer service was great!NORMAN E.
Customer did not leave a comment.Ronald H.
The return process was a nightmare. Took almost 55 min to get customer service to help with app. App refused to accept location. Spent 25 min on hold. I cannot recommend you because of your faulty return process.Michael C.
Friendly, knowledgeable, efficient. Great place to rent a Uhaul.SHANE H.
great interactions with owner and equipment was ready, clean and worked wellRobert M.
Mike was a true gem. So helpful and waited to make sure I knew exactly how to hook up and what needed to be checked before we left with trailer.Nadia B.
Mike was friendly an knowledgeable. He helped determine the best location to drop the truck off when we were finished.Cynthia F.
Customer did not leave a comment.Gary S.
Customer did not leave a comment.Daniel E.
Great experience!Stanley A.
Customer did not leave a comment.Marina L.
Customer did not leave a comment.JEFF G.
Customer did not leave a comment.Robert M.
Customer did not leave a comment.Scott M.
Too expensiveAyman B.
Customer did not leave a comment.Stanley A.
Customer did not leave a comment.Jonathan H.
Mike was super helpful. I would recommend his service anytime. Truck was clean no covid worries...ADAM C.
We were called to be asked when we were returning the truck with more than 24 hours still allotted in our contract. The day after we dropped off the truck I called to inquire about the final charge on my credit card. The initial person who answered the phone was short with her responses and placed me on hold. Only to be answered by a rude and & brash man who offered no concern to my inquiry. There was no engagement or customer service, let alone common courtesy.STEPHANIE C.
Very professional and friendly. It was a pleasure to due business with Ed and Sons. I will be a customer for life.Randall G.
Very nice gentleman who helped me.John W.
Customer did not leave a comment.Stanley A.
Nothing you need to improve! I really liked how easy it was to check-in the truck when we returned it.Stephen B.
Everything was just greaptShenrrea W.
The atmosphere was friendly and welcoming. The person helping me was clear and concise. The check in process was efficient. A,d, the entire process made me feel like the company cared about me, not my money.CJ P.
Newer vehicle would be great, but it worked like a beast. Thank you.Michael W.
Well kept location and I did a drop box return. I would recommend this location from what I have seen so far.George B.
This business was very easy to get along withDavid E.
The people I dealt with were GREAT. I feelU Haul, the company, price gouge us because we were at their mercy. I rented a 10 ft truck to drive from Mt Juliet Tn to Naperville IL. It cost $330. Same truck and trip from Naperville IL to Mt Juliet Tn was $1,007. Three times as much as the first trip.Jack B.
I've been renting Uhaul's for 7 yrs for business shows, this is by far the best customer service ever !!! Highly recommendCARRIE T.
Owner not knowledgeable about anything pertaining to trailer. I had a problem on road and he was not willing to help. Very rude and short on the phone. Would never use again.JOHN S.
The owner really cared about his customers.Mark R.
Customer did not leave a comment.Donald S.
Very nice. Great customer service. Will rent again from then next time.josh W.
Nothing. The service was outstandingROBERT C.
Ed is a great guy and he makes the rental experience easy and awesomeJeffrey W.
Customer did not leave a comment.Richard B.
Customer did not leave a comment.Anthony S.
Keep doing what you're doing !!Malinda V.
Excellent location. Great service very helpfulERIC M.
Customer did not leave a comment.James R.
Customer did not leave a comment.joe V.
Quick and easy rental and return. Will definitely rent from this location again!STANLEY A.
When I picked up the truck, the fuel gauge was just over a 1/4 tank of gas and I returned the truck with just over a quarter tank of gas as requested. I am NOT being charged for 3 gallons of gas which would put the gauge well over the amount at which the truck had when I picked it up. I expect a refund of the fuel surcharge.Eric P.
Everything was okCYNTHIA P.
No negatives. A super easy and good experience!Donald H.
The owner really cares about his customers you don't see this much anymore the truck was warmed up and ready to go can't ask for better service than that. Great business!Andrew H.
The truck was clean and ready to go as promised no issues with this dealer pleasure to do business with.Andrew H.
The owner did everything to get me the trailer in a timely manner very helpful! Will use his services again to move my things.Andrew H.
Truck was warmed up and very clean. Highly recommend this locationElias V.
Customer did not leave a comment.Miki K.
Great experience!Julie D.
Customer did not leave a comment.Jennifer W.
Customer did not leave a comment.nino C.
Thank you so very much!Cheyenne V.
Guy running the places was extremely nice. Only took two mins to check out. Would recommend this locationryan F.
Wow this was an easy and great experience!! Not sure of the person's name but it was a last-minute rental and he was very helpful and make sure that I got the right truck and even extended the time for me, since the other location messed up my pickup time!! I will definitely return here for a hassle free experience!! Thank you to the person that was there to help!!Chris L.
Customer did not leave a comment.Gerald C.
Customer did not leave a comment.John K.
Customer did not leave a comment.ed R.
The gentleman that I dealt with was very friendly and professional. The van was in perfect condition and clean both inside and out. Even their office was clean and neat. I was extremely impressed and plan on using them for my main move later this week! Highly recommend their service.Michael A G.
Customer did not leave a comment.Edmund C.
Customer did not leave a comment.PERRY J.
I have rented Uhaul's for years as a vendor , and this is by far the BEST customer service I ever received 5 StarsCARRIE T.
Went perfectlyMark R.
Great experience - owner was super helpful and friendly!Tammy S.
Customer did not leave a comment.Rory C.
Customer did not leave a comment.Brian D.
The customer service at this location is out standingCARRIE T.
I'm a vendor and have rented vans monthly for the past 5 yrs...I VE rent from many different dealers...Mike was the first and only person that actually went over how many things work in the truck , etc ... Best customer service... hands down 5 âï¸!!!CARRIE T.
Customer did not leave a comment.Michael Z.
Customer did not leave a comment.PUNATO M.
Ed and Sons is our favorite place to rent a trailer or van. Mike is very friendly and his service is the best. He always accommodates us to the very best of his ability. Highly recommend!francis W.
Customer did not leave a comment.FARAH K.
Sales Man was rude and cocky. I was treated like I was stupid. He had little comprehension on what he was selling to me. Truck was in mediocre condition with drivers side corner panel missing.Steven G.
Customer did not leave a comment.Rodney B.
Best customer service I've ever had with uhaul !!!CARRIE T.
We were met with a friendly greeting and had a very courteous experience.Abrahm P.
Customer did not leave a comment.Nick S.
Location was on top of everything...had the truck ready...swept and disinfected. Sign in process was quick and efficient...got me on the road in 10 minutes or less.carl P.
Was the best experience I've ever had... he actually explained everything about the vehicle... no one has ever done thatCARRIE T.
Fast friendly service. Thank you Mike!JAVIER G.
nOTHING gREAT sERVICECLARK C.
Customer did not leave a comment.BOGDAN P.