Customer did not leave a comment.Ben I.
Customer Reviews for Edge Tire Pros
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great guys at Edge Tire Pros.Jason H.
Took the representative awhile to get to us had to hook up the trailer myself and it took about 20 minutes for the guy to get the appliance dolly to me the trailer was in good condition but the appliance dolly was difficult to roll with load on it brought the equipment back on a Saturday afternoon no one to check it in overall a disappointment in the serviceGARY G.
Customer did not leave a comment.Christopher E.
Customer did not leave a comment.Christopher E.
This location itself was fine. Biggest problem. It was an hour in a half from where I live. Being flexible on where to pick up is completely different then going 10 cities away. Plus I had to go a day early. Miss work. Very inconvenient. The lady at the he 800 number was so rude! Unprofessional. Ran out of room in the truck. Had to rent a trailer at the last min. Took an hour for the rental guy and uhaul to figure out his computer issues. The man didn't hook up the trailer correctly. It literally came off the hutch while we were driving. Had to call uhaul road side assistance. That added another 2 hours of wasted time on moving day.AMY H.
Customer did not leave a comment.Max L.
Customer did not leave a comment.Peterson G.
The 12 pads and furniture dolly, that wr had ordered, were not there. And your online process for puck up couldn't fond our resevation, so we gad to waste 45 minutes on the phone AND online to finally get access to the truck which turned out yo have slightly mire than. 3/4 full gsd tabk accirding to the guage.Paul L.
Customer did not leave a comment.mark O.
Customer did not leave a comment.larry S.
Customer did not leave a comment.Christine C.
Customer did not leave a comment.David M.
Customer did not leave a comment.Alison W.
Should have had more 1-way trucks available in the Provo area. Having us go way out of our way to get the truck is an inconvenience.Jack D.
Customer did not leave a comment.Eric R.
Customer did not leave a comment.Sharon F.
Customer did not leave a comment.rick D.
Customer did not leave a comment.LisaMasongsong L.
Customer did not leave a comment.Nicole H.
Customer did not leave a comment.Mark B.
The ratchets for the over tire straps were operable but need to be cleaned, lubricated, or possibly replaced.Brett K.
Customer did not leave a comment.Linda P.
Customer did not leave a comment.CRAIG H.
Customer did not leave a comment.Matthew B.
Customer did not leave a comment.BRUCE M.
The trailer was covered in snow. It would have been nice not to have to shovel it out before we loaded it.NATHAN O.
The pick-up process was an absolute joke. Having to have 2 other references in order to pick it up. Especially when picking it up early, the references weren't too happy to receive a verification phone call. Definitely an unnecessary part of the whole process.Cort J.
Customer did not leave a comment.Nichole W.
Customer did not leave a comment.Alexandra O.
Customer did not leave a comment.Michael O.
Customer did not leave a comment.MICHELLE B.
Easy and fastJOE M.
Customer did not leave a comment.COLETTE G.
Customer did not leave a comment.ALBERT JOHN M.
Customer did not leave a comment.STANLEY B.
Customer did not leave a comment.becky H.
The store was close.Rodrigo A.
Customer did not leave a comment.Gaylen E.
Being charged for fuel when I returned it with more fuel than I got it. It was given with 1/8 and I returned it with 1/3. Seems like a scam location.Albert M.
Customer did not leave a comment.Joshua B.
Customer did not leave a comment.JOSHUA B.
Customer did not leave a comment.Rex K.
This a comment about what you did right. I needed a 5x8 covered trailer. You made sure there was one available. You also called me the day before pick up to let me know the trailer would be at the pick up location. I really appreciated those things.DENNIS T.
Customer did not leave a comment.Joseph S.
Customer did not leave a comment.TRACI W.
Fix pot holes that fill with water in the drop-off yard.Russell J L.
Your GOS IS OFF it took us 3 hours to get the uhaul that is a joke. It really made my move hard and your customer support could care lessDiane H.
If we have it clean when bring it back.Why can't these guys shovel the snow put of the trailer before I pick it up???😡SAMUEL C.
I dropped the vehicle off the same evening I picked it up. I gave the attendant the keys and offered the mileage and fuel level (as I took a picture of them). He said he'd take care of it then my vehicle doesn't show complete until 10:54 the next day...? That is concerning to me.ROBERT C.
Have employee go over different parts of the truck features. We could not locate the tow on off switch and had to call to find it.Rachelle S.
Customer did not leave a comment.David W.
Customer did not leave a comment.Chris W.
Customer did not leave a comment.CHANCE O.
The location I reserved a trailer did not have the trailer when I received even though it was supposedly guaranteed. Make sure the guaranteed equipment is actually ready. Thankfully this other location was able to provide the trailer.Monte M.
It was a little slow I getting paper work done. But the experience was great friendly personnel made a day that ca be hard much more pleasantKathleen D.
Customer did not leave a comment.James D B.
Customer did not leave a comment.Nate P.
Customer did not leave a comment.Jay O.
Customer did not leave a comment.Matthew M.
The clerk who help me with the rental, never came out with me to; help me hook the trailer, did not went over the equipment with me outside. Normally and always the clerk comes out to make sure the customer got what he/she is renting.Raul C.
Customer did not leave a comment.melissa L.
Less than enthusiastic personalty at customer service counter. Asked to pickup in mt. Pleasent, utah had to drive 60 to Nephi, Utah to pick up trailer. Location was changed after i ordred trailer rental.Dale M.
Customer did not leave a comment.John E.
Very poor setup to rent from uhaul. It's in a gas station. When I picked it up, the guy almost felt put out that he needed to help me. I've rented from u-haul a few times. They've always connected the trailer to my pickup truck. This place said it would be $25 if we hook it up. Never came out to check the equipment or my hook-up. Then when I returned it. There was one gas station worker. Told me she didn't know how to return the trailer and that the person that did was out on a tow truck pickup. Didn't offer to help at all or call anyone. We ended up calling uhaul to confirm our drop off. I dropped it off in the exact location I picked it up. This is the worst uhaul rental place. I'd urge everyone to avoid it.Dieter W.
I forgot to fold 2 blankets. Truck was clean. $15 to gold 2 blankets is a rip offJason H.
Make sure the truck is at the correct pickup location. I was suppose to pick up the truck at a location about 1 mile from my house. I had to drive over 30 miles to this location.Sandra B.
Customer did not leave a comment.Reed B.
Customer did not leave a comment.Brian E.
Customer did not leave a comment.KELLAN S.
Kent was awesome and very sympathetic that the Uhaul computer system forced me to drive much further than I had planned. I was very impressed with how he handled the situation and would work with him again.Joseph E.
Customer did not leave a comment.john S.
The paperwork said to call when we got into town. The lady on the phone was not helpful. I had to wait around for a "uhaul person" to help me. When the person arrived at sight he said to drop it off by the other uhaul stuff. I could have done all that without them.Dale O.
all goodJON P.
Customer did not leave a comment.Sharon L.
Customer did not leave a comment.Andy B.
Lady behind the counter stated she did not know anything about how to handle return and the â€œ guyâ€ would handle it later. We retuned the truck at 2pm Friday the 26th. I then got an email with a new bill for an additional $115 charge for â€œ being a day late â€œ and extra miles. The new invoice said I checked it in Saturday at 10:30am. The extra miles were due to the drop off location being 125 miles from where we moved. It was the closest location and I was told at pick up that I would Not be charged. I called the location and left a message but 2 days later still not call back. I will NOT use U haul again!Kyle W.
Customer did not leave a comment.JUSTIN M.
Customer did not leave a comment.Gregory C.
Customer did not leave a comment.Colby C.
Customer did not leave a comment.Darrin M.
Customer did not leave a comment.William M.
Train the employee what needs to be done in regards to renting or returning a uhaul rental.Natalie A.
Customer did not leave a comment.Paul H.
Customer did not leave a comment.TERRY G.
Very helpful staff in pick up and return!rebecca B.
Customer did not leave a comment.paul O.
Customer did not leave a comment.Adam H.
Customer did not leave a comment.troy P.
Uhaul dealer not personable; thank goodness the national people were nice to deal withBARCLAY P.
Customer did not leave a comment.Pamela Y.
When I returned the equipment between 5 and 5:30 pm, neither of the 2 store clerks were familiar with any U-haul check-in procedures, what paperwork was needed, what receipts I needed, or the like.Roger F.
The clerk working in the store and the uhaul rental guy, were both beyond rude. When I got to the store and requested a dolly, the store clerk complained that she would have to log onto uhaul.com and that she didn't have time. I asked for a trailer instead and the clerk said the Uhaul guy was at lunch and couldn't help me. I asked if she could call him and the clerk said he doesn't do anything on lunch which was fine, I understand that. It was how rude she was in delivering this news that I had an issue with. I waited 15 minutes and went back to the counter to ask if the guy was back yet and all the clerk did was shrug her shoulder and point to the side...I had to assume she meant the guy standing behind her. In speaking to the uhaul guy, his questions about the rental and my information was unspecific and when I asked what he meant, he rolled his eyes before repeating his question. After getting the contract I asked which trailer, he said he didn't know, it was either the one in the front lot or the one in the back lot across the parking lot from the store. I work in customer service, I don't believe the customer is always right, but in this case I the customer was right, and the two clerks absolutely need to take a class in customer service or maybe not work in a customer service position. On a positive note, I do like your app to upload pre-trip photos, and the after hours app to return the equipment and photo uploads for return.Melinda K.
Customer did not leave a comment.Randy D.
They had no blankets like we requested. We had to drive 30 miles out of the way to pick up a closets uhaul.Brant H.
Customer did not leave a comment.Coleen P.
Customer did not leave a comment.Duztin S.
Customer did not leave a comment.Ron S.
The equipment was in excellent condition. Had a very positive experience.BOYD J.
Russ, the manager was very good. I'm not had good luck in the past with Uhaul due to Uhauls policies. Very skeptical about using them again, and the experience started out very bad. My reserved truck WAS NOT ready, ended up waiting for several hours only to be told the truck would not be available. I vented to Russ, taking out the frustration on him. He patiently listened, and ultimately worked out a solution for me getting me on my way. RUSS made the experience, not UHaul.Tracy P.