Customer did not leave a comment.
Christine Y
Customer Reviews for Edgewater Auto Service Center Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
All good
MICHAEL CNothing!
MICAH Ln/a
STEDMAN RYou charged me $30 for safe return that I specifically said I didn't want to pay. I intended to rent the truck and pay the mileage and I said NO THANK YOU to all other additions to the cost. I am very unhappy that you charged me $30 additional and I would like a refund for that charge.
PAUL REdgewater Auto Service Center Inc is my company's go-to site for UHaul Rentals. They are friendly and extremely competent. Great place to park for an extended period. Could not recommend them more!
Mark FI called the location and spoke to Sergio. I asked him why I was charged 48 dollars after I returned everything I was given. He said the order showed I was given 12 blankets. After I explained what had happened, he apologized and gave me a number to customer service. I called the 1-800 number for U-Haul. After I explained what had happened to the rep, he said he would forward my concerns to the appropriate people. As of 10/23/24, I still have not been credited $48. I did receive a $12 credit; however, I am not sure what that is for.
CHRISTOPHER Pthey were closed. But no issues
Henry DEverything was just fine.
THOMAS FGreat location, great customer service!
Mark FThis location was very easy to work with.
Stephen ENothing - it’s an easy smooth process. And excellent, friendly service!
Cherie BI don't rent a lot - but it's always a pleasure dealing with Edgewater Auto - he always has whatever I need - it's quick - I'm in and out & on my way & he makes sure I understand the proper use of your units - Mike Foy, - 443-257-1655
MICHAEL FNot change my reservation to three different locations next time. Each location was farther away too.
Jason HReally nice guy at this place. I am happy to have found it.
ERIN MEasy online rental experience along with welcoming counter check-in. Took me no time to be on the road, and return options were plenty.
David RVery good rental experience.
Britt MSo good. The gentleman assisted in hooking up and went out of his way to make sure everything was fine. Easy to drop of. 10/10
Antanas RThere were ropes tied to the side walls inside the trailer.
Pete VVery nice to rent from there
james dOutstanding customer service
STANLEY DReally nice and helpful manager!
David PThe owner was very friendly and professional. The equipment was in perfect condition and the owner helped load the trailer to our truck . I will always use this location
Neil LThe associate was very friendly and accommodating. Only reason not giving 5 stars was due to the rental van breaking down due to needing a new battery.
Michael CVery friendly folks running location. Pickup & return fast & easy.
John PWorst uhual experience I’ve had. Location was not well maintained. Equipment looked rundown and non serviceable. Dealer changed my return time to be 30 minutes past the check in time to kick my rental to 4 days from the scheduled 3. Which seems to be a common tactic among uhaul neighborhood dealers to increase average transactions. I would not recommend this location to a friend.
Cole SLocation was huh ard to find. Help was slow but effective.
Phillip CI was overcharged by 5 miles (the odometer start reading was 5 miles more than what was indicated). I received the contract by email and did not look at the starting mileage on that paperwork but I did note it when I picked it up. Also, the location office had terrible cigarette smell as did the van. I am very allergic to cigarettes so this triggered a migraine. I was not too happy about this! I should be offered a refund or at least a partial refund due to the incorrect mileage and smoke smell.
IRINI TI will definitely use this location again!!
Kim BDont use shady operating locations
Ryan HNot a thing, The U-Haul app is very self exsplanitory, and the customer service was great!!
KEVIN WGood service and close to home. Will use their services again. C
Carlos DNothing perfect spot local. The man with his disabilities is amazing.
tammy pThe person that waited on us was very personable, friendly and was happy to help us. Would recommend!
ALAN LPhysical location on map is incorrect. Had to drive around to being check in process because the GPS doesn't put you in the right place.
Katherine DEasy & quick
Freer KSame notes as before - kind, helpful, and accommodating.
Courtney DI guess the place was clean, but it was a a shop. I was told to leave the key on a desk while the men working there changed a tire. Good think I didn't have any questions, think they would have yelled the answer from the tire changing machine. I get it, UHaul is not their sole service, so they have to do their regular work.
Brandon EFriendly guy, quick service
Don LThis was easy to get to and out of the way from major traffic congestion. The equipment was in good shape and ready to use. The owner hooked the trailer up for us and we were on our way!
Cynthia GMy reservation was confirmed for pick up at the West River location. I was notified 2 days before that the trailer wasn't available at this location? Why did the system confirm a reservation at a location that didn't have the trailer? The reservation system was problematic at best. Check out took forever. Insurance I did not request was added which required a follow up call to customer service. Got the charge removed but you guys have got to do better.
Bruce ORough ground,
Richard WNothing
Richard AThe gentlemen at Edgewater Auto are first class vendors!
Mark FI'll be honest, this spot is a dump and may seem scary and unsafe for most people. But the guy who worked there was great so I would probably have no problem going back.
nancy l