Customer Reviews for Eds Affordable Automotive Repair Inc
(U-Haul Neighborhood Dealer)

580 reviews

421 S Vermont St   Palatine, IL 60067

(847) 963-6750

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(847) 963-6750

421 S Vermont St
Palatine, IL 60067

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

BRIAN M. 
Rating:
5.0

Customer did not leave a comment.

Kenneth L. 
Rating:
4.0

Customer did not leave a comment.

LARRY S. 
Rating:
5.0

Customer did not leave a comment.

JOHN U. 
Rating:
3.0

Customer did not leave a comment.

Gayle T. 
Rating:
3.0

I did not receive an appliance dolly which was very inconvenient and slowed down my whole move. I didn't have time to run around to other Uhaul stores (which were probably closed on Sundays anyway) to get one, as the customer service person suggested. This should be noted UP FRONT to the customer if one is not available.

Kelly V. 
Rating:
5.0

Customer did not leave a comment.

Igor T. 
Rating:
5.0

Customer did not leave a comment.

Seth F. 
Rating:
5.0

Customer did not leave a comment.

Wendy Q. 
Rating:
5.0

Customer did not leave a comment.

Wendy Q. 
Rating:
5.0

Customer did not leave a comment.

michael L. 
Rating:
5.0

Nothing - great experience. Will use the 421 S. Vermont St. Palatine IL location next time I need a rental.

Michael D. 
Rating:
1.0

The truck was dirty and smelled so bad of cigarette smoke when I received it that I had to keep the windows open. I still was coughing the entire time. I returned the truck at the same gas level as when I received it but the dealer still charged me for 2 gallons of gas. I did had a spill in the carrying part of the truck that I did my best to clean up. I expected to be charged a fee for that but they charged me $100.00. I rent multiple times a week and the most I have ever been charged a cleaning fee more that $25.00. I suggest renting from a cooperate store. They keep the vehicles clean and don't look for ways to make extra money off their customers.

TERRY M. 
Rating:
5.0

On time . Very professional service

DANIEL W. 
Rating:
5.0

Not much room for improvement. Everyone at Ed's was really great and I will most definitely.be going back there when I need help!

DONALD B. 
Rating:
5.0

I WAITED 2.5 HOURS TO GET MY TRUCK BECAUSE SOME DUMB ASS PARKED IN FROM OF THE DRIVEWAY. EVERYONE TRIED TO HELP BUT WHAT COULD THEY DO, JUST HAD TO WAIT FOR THE PLACE TO OPEN.

Jeffrey L. 
Rating:
5.0

Absolutely nothing.

Albert W. 
Rating:
1.0

The total that I paid came out more than the estimated price which as given to me. I was an hour late to return but I also went under the mileage so how am I going to be charged $20.20 more than the estimated price.

Yo Seph L. 
Rating:
5.0

We dropped off after hours

Shatrel J. 
Rating:
5.0

Always friendly and helpful

Van P. 
Rating:
5.0

Customer did not leave a comment.

Amy E. 
Rating:
4.0

Friendly crew.

Robert L. 
Rating:
5.0

Everything was great.

Sharon O. 
Rating:
5.0

Customer did not leave a comment.

Lauren W. 
Rating:
4.0

Customer did not leave a comment.

Daniel G. 
Rating:
5.0

Great customer service!! They know their u-haul inventory and confirm u will get what you ordered well in advance when other locations offer only 48 hours notice and it might be an inconvenient pick up location! Thank you for giving us piece of mind with our move to the East coast! Book without hesitation

Julie A. 
Rating:
5.0

Customer did not leave a comment.

DAWN S. 
Rating:
5.0

Above and beyond helpful service! Customer service was extraordinary!

Angelena D. 
Rating:
3.0

The hidden fees are ridiculous. I never would have rented had I known how much you'd end up charging.

Jesse C. 
Rating:
5.0

Customer did not leave a comment.

Gene N. 
Rating:
5.0

Customer did not leave a comment.

Steven N. 
Rating:
5.0

Best customer service

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Will S. 
Rating:
5.0

Customer did not leave a comment.

GENE M. 
Rating:
5.0

Customer did not leave a comment.

Larry S. 
Rating:
4.0

The requested dolly that I paid for was not in the truck upon pickup. Otherwise, wonderland experience!

Kenna S. 
Rating:
5.0

Customer did not leave a comment.

LUIS M. 
Rating:
5.0

Customer did not leave a comment.

Amir Z. 
Rating:
4.0

Two things: 1.) The windshield had a crack that was across the width of the entire window. Normally, I would have not taken a vehical in that condition. 2.) Your Published rate of $19.95 is very misleading, because the .86 cents per mile is very high. .30 cents is high, and that is what Penske charges. Good way to get a customer, but a bad way to get a return customer.

JAMES W. 
Rating:
5.0

Truck was very clean but the Truck pulled to the left. Possibly needs the wheels alligned.

Sue P. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

Stephen C. 
Rating:
5.0

Fantastic customer service and front office reception. 26' truck was clean and without issue

Robert G. 
Rating:
5.0

Ed was excellent, would highly recommend

Will M. 
Rating:
5.0

Customer did not leave a comment.

Mark A. 
Rating:
5.0

Customer did not leave a comment.

David N. 
Rating:
5.0

Lately is hard to find place, where people love their job. At this place people do love their job. Thank you very much.

Ivaylo I. 
Rating:
5.0

Customer did not leave a comment.

Denys D. 
Rating:
4.0

Customer did not leave a comment.

Semala T. 
Rating:
4.0

Customer did not leave a comment.

Neil R. 
Rating:
5.0

Customer did not leave a comment.

Justine L. 
Rating:
4.0

Customer did not leave a comment.

Sharon F. 
Rating:
5.0

Customer did not leave a comment.

Jan P. 
Rating:
5.0

Customer did not leave a comment.

john C. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY M. 
Rating:
3.0

Too crowded. Parking was difficult.

Gerard M. 
Rating:
5.0

Customer did not leave a comment.

DAN K. 
Rating:
5.0

Customer did not leave a comment.

carol A. 
Rating:
5.0

Nothing noted.

Michael O. 
Rating:
5.0

Great experience, easy to do, close to me.

Stephen C. 
Rating:
5.0

Customer did not leave a comment.

Karen S. 
Rating:
5.0

The staff at eds is awesome ! It made my moving experience do much better !

Mike S. 
Rating:
5.0

It was smooth ! The truck was in great shape and the dealer was awesome!

Mike S. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Customer did not leave a comment.

Stephen C. 
Rating:
3.0

I made a reservation at one location and they moved it to another location. My reservation was at 8 and the place didn't open until 9. We had people waiting to move and when called the original location they were not able to do anything. We were moved to some repair shop who has couple of trucks and isn't even uhaul location. Uhaul didn't care about what happened at all. That was the last time I will every rent a truck from them. Very disappointing.

Peter W. 
Rating:
5.0

Easy going guys, they made the process as simple as possible.

denzel P. 
Rating:
5.0

Customer did not leave a comment.

Joel P. 
Rating:
5.0

Customer did not leave a comment.

Karl R. 
Rating:
5.0

Customer did not leave a comment.

Gregory L. 
Rating:
5.0

Great customer service

CHRISTY F. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA A. 
Rating:
5.0

Customer did not leave a comment.

scott G. 
Rating:
5.0

They did a wonderful job working with me on pick up time, since my reservation was changed!

Jason F. 
Rating:
4.0

My second rental at this location. Good service.

Mark M. 
Rating:
5.0

Just a great overall experience.

Kristine B. 
Rating:
5.0

Just please clean trucks before renting. I had a great experience with Ed and his team.

Ebonie Sara Loui K. 
Rating:
5.0

Made my reservation for virtual pick up for 7:30am (before the site opened) drove there and followed the directions to get the truck only to get an error message saying we weren't able to do it that way and had to wait 2 hours for the site to open. Called your customer service and waited on hold for over 30 minutes. Never actually ended up getting through to anyone. Super annoying because we had to re-drive back out to the site and set our day back by 2 hours. The people at this location were wonderful and made the overall experience with Uhaul slightly better. Both gentleman were very nice and had us on our way quickly.

Michae H. 
Rating:
5.0

This was an A+ experience. The gentleman renting to us went above and beyond. Ensuring we had direction to our destination and even looking it up for us. The van we rented was very clean and a very comfortable ride. Highly recommend this location for your rental needs.

rose D. 
Rating:
5.0

The owner and employees at Ed's Affordable Auto are always very courteous and professional. I'd highly recommend them and I have...

Mark A. 
Rating:
4.0

Customer did not leave a comment.

David H. 
Rating:
4.0

Customer did not leave a comment.

Mark M. 
Rating:
4.0

Customer did not leave a comment.

Cynthia H. 
Rating:
4.0

Customer did not leave a comment.

JASON S. 
Rating:
3.0

The dolly was not included. I needed that. I was also charged

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Debbie N. 
Rating:
5.0

Quick, easy, polite and helpful

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

HOWARD L. 
Rating:
4.0

It was after hours but there was a worker there to tell me where to park.

Kerri C. 
Rating:
5.0

Great friendly customer service.

DANIEL S. 
Rating:
2.0

the Problem is the whole experience was Pathetic I ordered a Trailer on line it was Not at the location I reserved, which changed Ed's , worked with me to work out the time issue, But I ordered a dozen moving Blankets and got None , I got a 2 wheeler instead I want a refund for the moving blankets that I Did Not get I am Not happy....

Howard C. 
Rating:
5.0

Customer did not leave a comment.

Andrew P. 
Rating:
5.0

Nothing to improve, everything went smooth and self explanatory from the app.

ed M. 
Rating:
3.0

Front desk assistant is friendly. But the truck was less maintenance. I picked up the truck and park in front of my house for loading. It took few hours to load all my furnitures in the truck. The engine couldn't start due to total dead battery. I called to this place and I had been told to contact Uhaul road assist team to solve the problem. I supposed the people from where I picked the truck will send me a battery. Because my house just 1 mile away from them. Unfortunately, I have to wait roughly 1.5 hours for the road assist team to come. It ruined my plan and cause several friends waiting for unloading the truck at my new house. Instead of doing nothing but wait, I asked help from my neighbor to jump the battery and start the engine. Before I leave I called the road assist team to bring the new battery to my new house. You know what I had been told? I had been told since the engine started the road assist team won't come. They CANCELED the assistant. Who know whether the truck can be ignited after we unloaded. Fortunately, the truck run as last. But the service was so bad. Really bad experience. Uhaul doesn't care their customer at all.

Nan M. 
Rating:
5.0

Customer did not leave a comment.

jason A. 
Rating:
5.0

Contract was quick and easy, truck was is good operating shape, people were very pleasant to deal with.

Richard M. 
Rating:
5.0

Customer did not leave a comment.

mike D. 
Rating:
3.0

Customer did not leave a comment.

ROBERT G. 
Rating:
5.0

Customer did not leave a comment.

HOWARD L. 
Rating:
5.0

Customer did not leave a comment.

Christos K. 
No reviews have been submitted for this location.

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