The location is good and the people are nice and professional. Truck was clean. My issue is that the check engine light came on when I was heading to the location to load the truck. Customer support said to keep driving unless it starts blinking. Too much wrong with that statement to go into based on a 12 hour drive that I was making. You had to dispatch a maintenance crew to fix on site. They said it was fixed. I drove 6 hours without an issue. The next day the check engine light came on again and remained on for the remainder of the trip. Spent that whole day worried that the truck would breakdown in the middle of nowhere. Experience was not good at all. Very disappointed based on the cost to rent the truck.
David C
Eds Affordable Automotive Repair Inc
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Palatine, IL 60067
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Michael Wdrive was too rough, a bunch of wrapped up glass still broke
Sofia CVan BE1977U (Contract #80556102) I am requesting a refund for two incorrect charges on my recent U-Haul rental. 1. Incorrect Fuel Charge – $10.92 At the time of pickup, the U-Haul staff member told me that the fuel tank was not full and that I only needed to return the vehicle with the fuel level at the same point as when I rented it. I confirmed the fuel level recorded on my U-Haul rental information and returned the vehicle with the fuel level at the same level. I have photographs showing the fuel level when I picked up the vehicle and when I returned it. Because I returned the vehicle after business hours, there was no staff member present to inspect it at that time. Therefore, the $10.92 fuel charge is incorrect, and I request that it be fully refunded. 2. Incorrect Mileage Charge At the time of rental, the estimated mileage was entered as 99 miles. However, the actual mileage driven was only 84 miles. The mileage charge is $0.99 per mile, so I was charged for 15 miles that I did not drive. The incorrect mileage charge is: 15 miles × $0.99 = $14.85 I therefore request a refund of $14.85 for the excess mileage charge. Total refund requested: $25.77+ taxes I have supporting documentation and photographs for these charges. Please review the rental records and correct the charges and issue a refund of $25.77+ taxes to my original payment method as soon as possible. Thank you.
Shinichi M.
Carlos O