Customer Reviews for Eds Affordable Automotive Repair Inc
(U-Haul Neighborhood Dealer)

608 reviews

421 S Vermont St   Palatine, IL 60067

(847) 963-6750

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 5/30/2022: Closed

Services at this Location:

Contact Us

(847) 963-6750

421 S Vermont St
Palatine, IL 60067

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 5/30/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

These guys are great to work with!

DEAN G. 
Rating:
5.0

I tried this location due to high ratings. Jason helped me check out and check back in. He was friendly and efficient, plus did all the "heavy lifting" to connect and un-connect the trailer to my vehicle. I received my email receipt within minutes of returning the equipment. Although this uHaul is further from my house than several others, they are by the far the best to deal with and will rent here in the future.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

Noel H. 
Rating:
5.0

The best

HOWARD L. 
Rating:
5.0

Customer did not leave a comment.

Samantha J. 
Rating:
5.0

Ed is a good guy, very pleasent and helpful

FRANCISCO A. 
Rating:
5.0

Provide some guidance on using a personal I-Pass transponder when driving through tolls in one of your rental vehicles. I did not know if this could be done and I looked into this. I found I could add the license plate of the vehicle I rented from you onto my I-Pass account and designate that the registered plate would only be active for specific hours over specific days. This is good to know for my future rentals too, and your customers would benefit from not having to wonder whether this is even possible.

John S. 
Rating:
5.0

Everything was great, the team was friendly and kind, and the process was easy.

Karen M. 
Rating:
5.0

Ed always provides excellent service when I need to rent a van or truck.

Matt W. 
Rating:
4.0

Make sure the gas tank is full when we pick up truck

James S. 
Rating:
5.0

Excellent

HOWARD L. 
Rating:
5.0

Very helpful. Have rented from there twice now and always great service

Sharon L. 
Rating:
5.0

JASON AND ED ARE ALWAYS SO HELPFUL AND ALWAYS TRY THERE BEST IN HAVING A TRUCK AVAILABLE FOR US EVEN ITS A LAST MINUTE REQUEST!! THANK YOU BOTH FOR ALWAYS DOING GOOD BUSINESS WITH THE Kenneth Young Center. MYRIAM

SHERRINE P. 
Rating:
5.0

Customer did not leave a comment.

HOWARD L. 
Rating:
4.0

Customer did not leave a comment.

Jose G. 
Rating:
5.0

Very happy with our experience

Jason E. 
Rating:
5.0

Customer did not leave a comment.

Theodore B. 
Rating:
5.0

Nothing to improve. They came out and helped me unhook and were very friendly and helpful. Will go back and see them again.

Daniel S. 
Rating:
5.0

Super helpful and friendly, easy and efficient. I will come back for sure. Great selection, surprised me.

Jason F. 
Rating:
3.0

Customer did not leave a comment.

korey K. 
Rating:
5.0

Give Ed's Affordable Automotive more advertising! They were great! Effecient, courteous, making sure my move was complete with any needs.Thank you for having such a great friendly place to go to for my move.

Jeanine M. 
Rating:
5.0

Good Experience

Brian D. 
Rating:
5.0

Customer did not leave a comment.

Kimberly E. 
Rating:
5.0

Customer did not leave a comment.

FERNANDO C. 
Rating:
5.0

Very friendly staff.

Margaret S. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth K. 
Rating:
5.0

Customer did not leave a comment.

BRIAN M. 
Rating:
5.0

Customer did not leave a comment.

Kenneth L. 
Rating:
4.0

Customer did not leave a comment.

LARRY S. 
Rating:
5.0

Customer did not leave a comment.

JOHN U. 
Rating:
3.0

Customer did not leave a comment.

Gayle T. 
Rating:
3.0

I did not receive an appliance dolly which was very inconvenient and slowed down my whole move. I didn't have time to run around to other Uhaul stores (which were probably closed on Sundays anyway) to get one, as the customer service person suggested. This should be noted UP FRONT to the customer if one is not available.

Kelly V. 
Rating:
5.0

Customer did not leave a comment.

Igor T. 
Rating:
5.0

Customer did not leave a comment.

Seth F. 
Rating:
5.0

Customer did not leave a comment.

Wendy Q. 
Rating:
5.0

Customer did not leave a comment.

Wendy Q. 
Rating:
5.0

Customer did not leave a comment.

michael L. 
Rating:
5.0

Nothing - great experience. Will use the 421 S. Vermont St. Palatine IL location next time I need a rental.

Michael D. 
Rating:
1.0

The truck was dirty and smelled so bad of cigarette smoke when I received it that I had to keep the windows open. I still was coughing the entire time. I returned the truck at the same gas level as when I received it but the dealer still charged me for 2 gallons of gas. I did had a spill in the carrying part of the truck that I did my best to clean up. I expected to be charged a fee for that but they charged me $100.00. I rent multiple times a week and the most I have ever been charged a cleaning fee more that $25.00. I suggest renting from a cooperate store. They keep the vehicles clean and don't look for ways to make extra money off their customers.

TERRY M. 
Rating:
5.0

On time . Very professional service

DANIEL W. 
Rating:
5.0

Not much room for improvement. Everyone at Ed's was really great and I will most definitely.be going back there when I need help!

DONALD B. 
Rating:
5.0

I WAITED 2.5 HOURS TO GET MY TRUCK BECAUSE SOME DUMB ASS PARKED IN FROM OF THE DRIVEWAY. EVERYONE TRIED TO HELP BUT WHAT COULD THEY DO, JUST HAD TO WAIT FOR THE PLACE TO OPEN.

Jeffrey L. 
Rating:
5.0

Absolutely nothing.

Albert W. 
Rating:
1.0

The total that I paid came out more than the estimated price which as given to me. I was an hour late to return but I also went under the mileage so how am I going to be charged $20.20 more than the estimated price.

Yo Seph L. 
Rating:
5.0

We dropped off after hours

Shatrel J. 
Rating:
5.0

Always friendly and helpful

Van P. 
Rating:
5.0

Customer did not leave a comment.

Amy E. 
Rating:
4.0

Friendly crew.

Robert L. 
Rating:
5.0

Everything was great.

Sharon O. 
Rating:
5.0

Customer did not leave a comment.

Lauren W. 
Rating:
4.0

Customer did not leave a comment.

Daniel G. 
Rating:
5.0

Great customer service!! They know their u-haul inventory and confirm u will get what you ordered well in advance when other locations offer only 48 hours notice and it might be an inconvenient pick up location! Thank you for giving us piece of mind with our move to the East coast! Book without hesitation

Julie A. 
Rating:
5.0

Customer did not leave a comment.

DAWN S. 
Rating:
5.0

Above and beyond helpful service! Customer service was extraordinary!

Angelena D. 
Rating:
3.0

The hidden fees are ridiculous. I never would have rented had I known how much you'd end up charging.

Jesse C. 
Rating:
5.0

Customer did not leave a comment.

Gene N. 
Rating:
5.0

Customer did not leave a comment.

Steven N. 
Rating:
5.0

Best customer service

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Will S. 
Rating:
5.0

Customer did not leave a comment.

GENE M. 
Rating:
5.0

Customer did not leave a comment.

Larry S. 
Rating:
4.0

The requested dolly that I paid for was not in the truck upon pickup. Otherwise, wonderland experience!

Kenna S. 
Rating:
5.0

Customer did not leave a comment.

LUIS M. 
Rating:
5.0

Customer did not leave a comment.

Amir Z. 
Rating:
4.0

Two things: 1.) The windshield had a crack that was across the width of the entire window. Normally, I would have not taken a vehical in that condition. 2.) Your Published rate of $19.95 is very misleading, because the .86 cents per mile is very high. .30 cents is high, and that is what Penske charges. Good way to get a customer, but a bad way to get a return customer.

JAMES W. 
Rating:
5.0

Truck was very clean but the Truck pulled to the left. Possibly needs the wheels alligned.

Sue P. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

Stephen C. 
Rating:
5.0

Fantastic customer service and front office reception. 26' truck was clean and without issue

Robert G. 
Rating:
5.0

Ed was excellent, would highly recommend

Will M. 
Rating:
5.0

Customer did not leave a comment.

Mark A. 
Rating:
5.0

Customer did not leave a comment.

David N. 
Rating:
5.0

Lately is hard to find place, where people love their job. At this place people do love their job. Thank you very much.

Ivaylo I. 
Rating:
5.0

Customer did not leave a comment.

Denys D. 
Rating:
4.0

Customer did not leave a comment.

Semala T. 
Rating:
4.0

Customer did not leave a comment.

Neil R. 
Rating:
5.0

Customer did not leave a comment.

Justine L. 
Rating:
4.0

Customer did not leave a comment.

Sharon F. 
Rating:
5.0

Customer did not leave a comment.

Jan P. 
Rating:
5.0

Customer did not leave a comment.

john C. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY M. 
Rating:
3.0

Too crowded. Parking was difficult.

Gerard M. 
Rating:
5.0

Customer did not leave a comment.

DAN K. 
Rating:
5.0

Customer did not leave a comment.

carol A. 
Rating:
5.0

Nothing noted.

Michael O. 
Rating:
5.0

Great experience, easy to do, close to me.

Stephen C. 
Rating:
5.0

Customer did not leave a comment.

Karen S. 
Rating:
5.0

The staff at eds is awesome ! It made my moving experience do much better !

Mike S. 
Rating:
5.0

It was smooth ! The truck was in great shape and the dealer was awesome!

Mike S. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Customer did not leave a comment.

Stephen C. 
Rating:
3.0

I made a reservation at one location and they moved it to another location. My reservation was at 8 and the place didn't open until 9. We had people waiting to move and when called the original location they were not able to do anything. We were moved to some repair shop who has couple of trucks and isn't even uhaul location. Uhaul didn't care about what happened at all. That was the last time I will every rent a truck from them. Very disappointing.

Peter W. 
Rating:
5.0

Easy going guys, they made the process as simple as possible.

denzel P. 
Rating:
5.0

Customer did not leave a comment.

Joel P. 
Rating:
5.0

Customer did not leave a comment.

Karl R. 
Rating:
5.0

Customer did not leave a comment.

Gregory L. 
Rating:
5.0

Great customer service

CHRISTY F. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA A. 
No reviews have been submitted for this location.

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