Customer Reviews for Eds Citgo

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Eds Citgo

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Wayland L.
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The scheduling process is terrible

Robert F.
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Customer did not leave a comment.

Ed G.
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Ed is the man at this location. Always helpful and kind !

ADRIAN D.
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The app is glitchy and was painful to use - especially uploading pics of the dashboard for gas/mileage at the start of the rental. Location booked was different to the actual location I needed to use.

FRANKIE P.
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Customer did not leave a comment.

ralph C.
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Customer did not leave a comment.

Robert C.
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Try to have the truck ordered available

kerri N.
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Customer did not leave a comment.

DAVID S.
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David C.
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Customer did not leave a comment.

William F.
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You could not want a better rental,than Ed's Citgo

Don C.
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I have a problem with U-Haul the company. I wasn't told till the day before my pickup time that I had to go 20 mile more to pickup my truck. So I had to pay for an extra 40 miles plus gas.

Michael D.
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Customer did not leave a comment.

Michael B.
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Customer did not leave a comment.

ken J.
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Valentine H.
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It was a quick in and out. Perfect!

Scott B.
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I should never have visited this location -- only went here because my original reservation was abruptly cancelled (and yes now I know that a reservation is not really a reservation you have the authority to cancel it anytime you want -- THAT'S TERRIBLE CUSTOMER SERVICE, CORPORATE UHAUL!!! Cost me an extra $8 in tolls to drive it to my location. THANKS CORPORATE UHAUL!

EDWIN P.
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Everything was done professionally I don't think there's any room for improvement

Michael W.
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Ed was very friendly and easy going. I would rent here again.

Cynthia C.
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Customer did not leave a comment.

GARY M.
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JANET C.
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Customer did not leave a comment.

Curt C.
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Terri S.
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Ed was just a tremendous help and a pleasure to deal with.

Thomas W.
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Awesome experience

Nicholas S.
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Dropped off after hours and was easy.

Andrew H.
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Customer did not leave a comment.

ROBIN W.
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No problems with anything. Oh, the labor help had to be cancelled because the one chosen do not work in NJ. Was a pain working through the conciliation online. Had to make call and go through labor and uhauls people to finally get it through.

James S.
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Ed is very easy to deal with-easy experience.

Ned S.
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Customer did not leave a comment.

Lenore B.
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Customer did not leave a comment.

COLLEEN W.
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Customer did not leave a comment.

David H.
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The pick up location was great. Only problem was with the scheduling staff online. This location was 75 miles from my house. Why would you schedule a truck for me and not have it where it should be?

Martin C.
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Customer did not leave a comment.

Celia R.
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Truck, dollies, and furniture blankets looked virtually brand new. Ed and the other gentleman who assisted me were incredibly friendly, pleasant, and professional. Would highly recommend.

frank R.
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Customer did not leave a comment.

Raymond R.
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Customer did not leave a comment.

Marc S.
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Very good experience

Robert K.
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Customer did not leave a comment.

Michael M.
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There was a potential equipment conflict and Ed alerted me to it early, then followed up when he resolved it. That's customer service. Hugely appreciated.

james M.
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Customer did not leave a comment.

Calvin F.
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Customer did not leave a comment.

Elie J.
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Customer did not leave a comment.

Tracey M.
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Service was friendly and professional. Pick up and drop off was easy. I will definitely rent again!

KEVIN W.
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Customer did not leave a comment.

George D.
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Very easy transaction and helpful staff. Thank you.

BETTY ANN R.
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Truck needs shocks, it was a very, very bumpy ride. I know that a truck is not a car but it bounced all over the place.

Phillip C.
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Truck needed alignment which was a headache driving for 20hrs. Had a blow out ( very very scary ) and tire guy said tire was old and ready to blow, so tire maintenance was bad Ed's citgo was great no problem and fast in and out

Bruce M.
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Customer did not leave a comment.

ROBERT O.
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When I pulled into a crowded lot I was met by a gruff man who told me I had to deliver trailer to lot on other side . I asked how and he said “he didn't know”. Finally I was able to pull trailer thru lot and apparently I pulled a little to far at which he screamed “STOP!!!” I did, got out and he said “your done”. I asked if he was expecting me and he said “he was but he didn't want it”. So overall I was made to feel as if I'm the bad guy for renting a one-way trailer and using your online ordering system and selecting his location as the system told me that is where to take it. Clearly his customer service and appreciation skills are SORELY LACKING. Very disappointing to be met with such a rude and inappropriate response after a long, trying haul.

James W.
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Customer did not leave a comment.

dan S.
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BRIAN L.
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Ed was great to deal with.

Bernadette R.
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Customer did not leave a comment.

Gina B.
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Sheryl K.
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carol B.
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Connor W.
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Joseph S.
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I've used Ed for uhaul and mechanical services often. Always does a great job

Thomas E.
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Customer did not leave a comment.

Doug R.
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I always rent from Ed. Great operation!

Christopher H.
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Customer did not leave a comment.

Bradford C.
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Maryanne G.
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Travis S.
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David C.
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Denis J.
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Customer did not leave a comment.

ROBERT M.
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Ed and Bob were both helpful and friendly people

Daniel C.
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Customer did not leave a comment.

Chris R.
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Customer did not leave a comment.

Ed D.
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Update your web page and dealer interface for faster processing

lisa I.
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I'm a returning customer and I love renting at Ed's Citgo. They are always polite and very helpful. Will def use them again for all my moving needs.

JOSEPH D.
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Excellent customer service. Very good experience.

william Y.
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Customer did not leave a comment.

Donald S.
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Nothing, I got a brand new truck! Vehicle performed very well. It would be helpful if rental location would ask route I was taking and advise whether trucks are allowed. I was stopped on Garden State Pkwy and had to get off.

WILLIAM K.
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Customer did not leave a comment.

Robert H.
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Everything was easy and friendly. Nothing to improve , quick and easy, in and out.

Edward D.
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This location is a pleasure to deal with. The owner reaches out the day before your reservation to confirm everything and see if you need anything else. They go above and beyond to make the whole rental experience a real pleasure. I look forward to using them in the future.

Frank P.
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Everything was great. Ed's a nice guy. Will go back, next time I need a van.

Bernard S.
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Great service: clear and courteous communication, prompt and polite service, vehicle ready , clean and gas tank full. Clerk started/warmed vehicle up, backed it out of spot for me and briefed me on the vehicle's safety functions and accessories. I would definitely recommend this Wildwood location to all my clients, friends and family! Thank you so much!

Ed D.
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Offer a larger trailer

Joseph S.
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Ed always does a great job. I rent from Him frequently

ALAN C.
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Customer did not leave a comment.

brandy N.
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Customer did not leave a comment.

Chris F.
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Customer did not leave a comment.

BRIAN A.
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Perfect rental for our situation. Thanks

Judith L.
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Customer did not leave a comment.

Patrick W.
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Great service very friendly owners

Rosa L.
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Owner is VERY RUDE not friendly or professional.

Carole V.
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The man at this place was rude, misogynistic, and unprofessional, not to mention sarcastic. The truck ran lousy and the door hook kept getting jammed.

Jeffrey G.
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Great experience!

JOHN F.
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I would like to be able to drop off at any Uhaul location!

Eleanor C.
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Customer did not leave a comment.

Nicholas C.
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Customer did not leave a comment.

JOHN F.
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Be able to drop off at any location

James S.
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Customer did not leave a comment.

Zach T.
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The dash had some sort of dried sticky substance all over it. The interior was filthy. My pickup location was changed which added 12 miles to my total. They argued with me about the gas levels on pickup and drop off. The man that handled the transaction was smoking inside and then flicked the cigarette into the street. It was, overall, the worst customer service experience I have had in New Jersey, which is really saying something. To be honest, I want a refund. I left thinking, especially around the policy about the “eye balled” gas levels, that the entire uhaul offering is a complete scam. It's unfortunate. I've spent 1000 dollars on Uhaul services in the last year. My trip from MA to NJ was satisfactory and clean. This location is doing a disservice to the Uhaul brand.

Justin V.
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Customer did not leave a comment.

brandy N.
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Customer did not leave a comment.

Don M.
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Nice people

No reviews have been submitted for this location.

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