Customer Reviews for Education Facility Management LLC
(U-Haul Neighborhood Dealer)

Rating:

5.0

Very friendly. Helped me with getting the best out of my rental.

Rating:

5.0

I normally don’t do reviews. I never have time, or I just don’t think about it. But I recently just moved, and from the first moment that process started, nothing went right… at all. Every single second something went wrong. Terribly wrong. To include my borrowed truck I was going to be leant… I called U-Haul last minute on a whim, figuring I had no chance of getting one, and this place was so very nice and helpful, it didn’t seem real!! I knew that the ease of this was absolutely not right, and I was going to be hit with something at anytime. I was so wrong!! I called first, walked in there terrified, and it was great!! Education Facility on Fairfax Rd in Cherry Hill, NJ, is where I went. The man who owns it, god forgive me his name slipped my mind, was so terrific from the start, I was pleasantly surprised!! No hassles, no worries, and one two three, I got the truck, used it for my move, took good care of it, and returned it as I was supposed to, and bam, it was done. I’m amazed at the ease of this!! Like I said, the ONE damn thing that had to happen last minute, of course, but done so easy and with helpful people. U-Haul, at Education Facility on Fairfax Dr, Cherry Hill NJ… use that one!!! Wonderful experience!! And to the owner, who so graciously helped me, thank you, ten times over!! You are a godsend!! You were wonderful to me, and please know that that meant the world to me. Thank you!!

Rating:

3.0

Side mirror of truck was broken, contactless check in did not work.

Rating:

3.0

Our truck had a warning light activated that said "Airbag Service," which may have put us at risk of the airbag not deploying. The hidden costs that appeared on my bill are ridiculous. Those should have been made ver clear up front. (They may have been buried somewhere, but I was unaware of most of them.) Picking up the truck (on a Sunday) took too long going through all the online steps. Delayed us for almost a half hour.

Rating:

4.0

Mobile check in and check out was a little spotty

Rating:

3.0

The truck was practically brand new (less than 1,000 miles) but a sealed bag of blankets was damp, and a few of the blankets moldy.

Rating:

1.0

Mobile pickup went terrible, the dollys I rented were not on the truck. The app was malfunctioning, no gas in the truck. Everything was a disaster. I recommend going to Home Depot!

Rating:

3.0

It wasn't terrible, but not excellent either. I had to wait a while to get my truck even though I was the only customer there. The guy wasn't rude, per se, but wasn't friendly either. Just not a great experience, but nothing I can point to specifically that was terrible. Just average.

Rating:

5.0

Super easy to obtain truck, however the 19.95 rental is a bit deceiving as there is a mileage charge, my rental for just 3 hours locally was over $80.

Rating:

2.0

The person who runs this location showed up late and although they were helpful, they did not have a good attitude. The air conditioner in the truck I rented was not working. Please check that in the future

Rating:

5.0

Rob at the Cherry Hill location came to the rescue as I was notified by the staff at 8 East Oregon Ave in Philadelphia, after placing a reservation 75 days in advance, that they had no vehicle for me 48 hours prior to my move. I even prepaid and the associate in Philly lied to me about that. Rob did a superb job in helping me after your worthless Philadelphia team dropped the ball at every turn.

Rating:

5.0

The U-Haul dealer was unbelievably friendly and helpful.

Rating:

3.0

The mobile renting app is beyond awful. I tried to complete it the night before. It wouldn’t let me change my birth year so I could not compete it. I did not realize: it was mobile pick up only. I waited over 40 minutes on hold. It accepted a photo of me with sunglasses then it would not let me proceed. That took 20 minutes to resolve. The calling someone to verify identity is another ridiculous process. You have my photo, license, address and credit card. That’s not enough? I was delayed an hour during which time my movers had to wait doing nothing because we didn’t have the truck. The only positive was that the movers were awesome.

Rating:

3.0

U-Haul made it incredibly complicated to pick up the van. They had my phone number, my husband’s phone number, and still for some reason insisted on calling my mother. The whole pick up took over 20 minutes. We have had nothing but bad experiences every time we’ve ever used this company.

Rating:

3.0

When I checked out the van, I was told that there was half a tank of gas in it. When I went to the gas station after using it, I had to estimate the amount of gas it would take to refill to a half tank. The man at the gas station told me that it would not show up accurately until after the van was driven. He was right: I ended up putting about $25 too much in gas in because it did not show up even after turning on the engine at the gas station before adding gas several times. This could obviously be avoided with the tank being filled when it is picked up. I feel ripped off.

Rating:

4.0

The truck was not cleaned when I pick up , there are trash and dog poop

Rating:

5.0

I opted for mobile pickup. It was smooth.

Rating:

3.0

I wish I had known about the truck pick up process before hand. Took a while to figure out that I needed to download the app in order to take the truck.

Rating:

3.0

Give a more accurate estimate. I received 2 estimate of prices which kept increasing every time. I ended up with 3 totals and the grand total honestly was very excessive because there was a cleaning fee which didn’t need to really be done and it turned out to be an excessive amount where being inconvenienced with doing multiple trips is honestly better.

Rating:

5.0

Car wheels kept slipping to one side window foggers did not work. ..over all the people that rented me the uhaul where great 👍

Rating:

5.0

Guy that helped me out at the front desk was very friendly. Made the process pretty easy for me. We had the uhaul back in no time. Thanks for the great service

Rating:

5.0

Rob is awesome and super helpful!!

Rating:

4.0

The sales man was very professional and welcoming. He handled my return with the highest customer service and was very friendly. The return was processed efficiently and quickly.

Rating:

5.0

The only issue I have with this experience is that we were overcharged for the mileage. I calculated out how far it was between locations, and the mileage on the odometer was 5 miles more than what was calculated. I realized during the drive that the odometer seemed to be cycling quickly, and after the calculations, I saw that my observation was correct. But the location was right near our home and next to a gas station for easy fueling before dropping it off.

Rating:

5.0

No room for improvement you guys nailed it !!! Thanks Art

Rating:

4.0

Have a phone number on the door to call in case no-one is there. I understand getting held up in traffic, but I was on a time schedule, and it worried me that no one was available to give me a key. I found the number on my phone and left a message. I was about to get a truck from another dealer when the phone rang. I appreciated the call back I got.

Rating:

5.0

Robert was fantastic. Friendly, professional, amd courteous addressing all of my concerns. Top of all I have dealt with.

Rating:

5.0

Robert was exceptional. Wish I had known the location sooner. Am renting from this location again this weekend. 5 star service.

Rating:

5.0

In the past, at a different location, when I returned a vehicle,after hours, I just drop it off and put the key in the dropbox. In this instance, although the person mentioned using my phone to return the vehicle. When I dropped the vehicle offafter hours at this location, locked it up and droped the key in the dropbox. It wasn't until I got in my car, and went to us my phone to advise them that the vehicle was returned that I became aware of the fact that it would be necessary for me to take multiple photos of the milage, full, interior, etc, etc, etc. Since the vehicle was already locked, most of the self-checkout could not be done. I approximated the milage and knew the full level, since I had just filled it up. It would have been benificai if that info had been related to me at pick-up.

Rating:

5.0

Great Customer Service Greeted with a smile, everything was ready

Rating:

3.0

I rented a furniture dolly and it wasnt there.

Rating:

2.0

The truck was trashed when I picked it up. There were cigarettes in cups and cigar ashes and trash all over. It reeked of smoke

Rating:

5.0

Rob was very helpful and knowledgeable regarding our route south to Florida.

Rating:

5.0

It was a wonderful experience.

Rating:

5.0

Owner was helpful and efficient when I picked up the trailer. He assisted with the connections, checked the lights and loaded the moving blankets.

Rating:

2.0

I had an appointment to pick up a truck at 9 AM. I was surprised to find out when I got there that the place doesn't open until 10. The truck had slightly over a quarter tank of gas. No one was present at 2 when I dropped the truck off. I would not use this facility in the future.

Rating:

3.0

Asked for furniture pads and they were not in the truck. The truck was picked up before business hours. Was charged for furniture pads now have to contact you to get refunded.

Rating:

3.0

Upon pickup I had an issue with the trailer lighting that turned out to be a blown fuse. The blown fuse was identified and fixed at U-Haul Moving & Storage of Maple Shade at 121 E Kings Hwy, Maple Shade, NJ 08052. Those guys not only found the blown fuse but replaced it for me too.

Rating:

1.0

Provide safe and reliable vehicles to your customers.

Rating:

3.0

I was moved to faiffax rd. location because location i first picked to rent vehicle no one was there. Wasted over 1.5 hours renting truck from U Haul totally unacceptable. I am not sure i can ever use U Haul again. Worse experience ever renting a vehicle.

Rating:

1.0

They screwed up my contact. He asked me to pick it up a day early for free. Instead he started the contract that day. When I went to turn it in they charge me for an extra day because I didn't know he moved it up. Your system is broken. The customer signs then see the contract which is wrong.

Rating:

4.0

The place was nice and the attendant helpful. But the truck was not. The check engine light was on when I got in it . And I am appalled at the mileage and fuel claims. I drove it 52 miles, but was billed for over 100 miles. I was also billed for gasoline and should not have been.

Rating:

5.0

Hours of availability

Rating:

5.0

The gentleman that helped me was very professional and kind and answers all my questions, he was very helpful. I highly recommend this u haul store to everyone.

Rating:

3.0

Hard to do the online setup thing

Rating:

5.0

I had an excellent experience. This was my first visit to this location- but it won’t be my last! Friendly reservation/pick up process, clean and well maintained rental vehicle, and a quick and efficient return made this Highly recommended

Rating:

1.0

Truck was not cleaned and supplies were thrown ok dirty floor in the back. Not happy with the experience from the booking standpoint to the end user experience. Complete lack of care and pride.

Rating:

1.0

For the second time in a row, the app was non-functional and I waited 30 min for the website to connect me with someone to actually be able to pick up my rental. The furniture pads that I ordered and was relying upon to keep my furniture safe in this move were not in the truck and customer support told me the location would handle it but the location said they were virtually only, and when pushed checked a shed and had no pads. This is on top of entering my one-way move 3 times into the website only to see that I was scheduled to drop off at the same location. I called customer service and tried to switch my drop off point, was told that was impossible but that I would not be charged the extra miles for having to return the truck to my former city instead of my new city. However, when I went to finalize my return, the website still had the extra charges I was assured weren't being assessed. I complained and disputed at that time, a week ago, and still have not heard back from customer service. I have now received an email and a text message demanding payment. When I tried to dispute again on the website as instructed, it would not let me submit the dispute without entering payment information. I am throughly dissatisfied with you services 2 consecutive times in a row and while I was happy to simply take my business elsewhere, I am now highly motivated to tell my experience to others. Especially since another customer was trying to pick up his rental and having the exact same issue I had previously where my reservation was confirmed but never made in your system. He'd been on the phone for 2 hours when I finally got myself checked out. I really do hope someone with the power to make systemic changes and culture shift actually reads these reviews. There are serious flaws with your technology and a distinct lack of help or responsiveness. Moves are extremely stressful and very expensive. Delays cost me money. Ruined furniture costs me money. It is unacceptable what myself and a fellow customer went through on the same day, and that I've been in his shoes before speaks volumes about the lack of care and concern the decision makers and leaders have with customer experience.

Rating:

3.0

We ordered a 26 foot truck from mt Laurel closest to our move out Location and than told we could only have a 20 foot truck and had to go to Cherry hill. This resulted in more trips back m forth than we had planned on

Rating:

5.0

Great customer service

Rating:

5.0

Personalized service, excellent customer service.

Rating:

1.0

I initially made my reservation for a different location and didn't receive notice until the night before that I'd have to travel 20 min. out of the way to the new location. When I called to try and change my reservation time, I was sent to voicemail. I left a message and never heard back. It has been more than 48 hours and still no response. I ended up changing my reservation online and thankfully it went through. When I picked up the truck, I chose the no-contact method and had trouble getting the key out of the lock box. The online instructions told me to go inside the location. When I knocked on the door (loudly), no one answered. I tried calling and was immediately sent to voicemail. After trying a few things, I was able to pry the lock open. Inside, the truck was dirty and smelled like cigarette smoke. The next day, I called this location to see if I could extend the truck rental. Again, I was sent to voicemail and I did leave a message, asking them to call me back and let me know. Yet again, no one got back to me and I never heard back from them. I decided to play it safe and just return the truck on time and use my personal vehicle for multiple trips back and forth. I'm now in my new apartment and I still haven't heard back from this location. I would NEVER recommend this place or return. After all of this nonsense, I doubt U-Haul will be my first choice for truck rentals in the future.