Customer Reviews for Education Facility Management LLC
(U-Haul Neighborhood Dealer)

176 reviews

1909 Fairfax Ave   Cherry Hill, NJ 08003

(856) 489-5756

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(856) 489-5756

1909 Fairfax Ave
Cherry Hill, NJ 08003

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Darin M. 
Rating:
5.0

Customer did not leave a comment.

Lan C. 
Rating:
4.0

There was no dolly or moving pads provided after I ordered them.

Parker W. 
Rating:
5.0

Customer did not leave a comment.

Alan S. 
Rating:
5.0

The outside of the truck was very dirty. But, I don't know who is responsible for cleaning the vehicles.

James M. 
Rating:
5.0

Great customer service, at pick up location, Ron was the best ! Even called back after hours to confirm my truck . I appreciated that very much

Zachary M. 
Rating:
5.0

Very friendly and helpful. I will definitely go back to that location and recommend to friends

Jacquelyn V. 
Rating:
5.0

U-Haul themselves nearly screwed up my entire experience. They changed my rental location and never notified me. If I hadn't checked it on a whim, I would have gone to the wrong place to get my trailer and never would have made it to where I was going in time. The new location was great and accommodating. I had no issue with them at all. But I'm very upset with U-Haul.

Raymond L. 
Rating:
2.0

Upon picking up the vehicle, the truck had a screw in the front tire causing it to lose air. The check engine light was on and the alignment of the vehicle was severely off causing the truck to shake violently upon reaching 68 MPH or more. When I went back in to the office to report the issues, I felt as though I was bothering them. I will give them credit as they called and had a repair service come to our house and replace the tire before our 450 mile trip. These issues should have been corrected prior to leasing the vehicle.

Brandon S. 
Rating:
5.0

Customer did not leave a comment.

Shawn H. 
Rating:
4.0

Make the gas charge known prior to signing up….I thought I saw something like it would be a premium per gallon, but instead it looks like I paid quadruple that amount if you include the gas service fee. In my mind that is completely unacceptable. I would have filled my tank if I was more aware of what exactly I would pay. Especially since I used about an eight of a tank, the amount I paid for fuel related services is criminal.

Stanley T. 
Rating:
4.0

Friendly owner. Appreciate this. When not in office leave a sign on door when returning. Needs More inventory of supplies on hand. Don't want to go to a different shop to get them.

Deborah A. 
Rating:
4.0

Location was fine. Your website and app do not highlight this for 24/7 truck share. Had to look in hours to see it was 24hr. App did not allow me to upload mileage picture... Wasted 30 min on that.

Steven B. 
Rating:
5.0

Customer did not leave a comment.

Kirk L. 
Rating:
3.0

Pickup process took 30 minutes or more which is not acceptable

Kevin M. 
Rating:
4.0

Customer did not leave a comment.

David K. 
Rating:
2.0

Phone told me to go to one car and I went through all the steps then the lockbox provided was a for a different van. That van said tire system needed to be assessed. Called and was on hold 40 mins. The rep sent me back to the other van. The van needed window washer fluid and the last person left tissues inside. Won't be using this location again.

Janay G. 
Rating:
1.0

When I made my reservation I was supposed to pick up the truck in Cinnaminson then I get a call telling me I had to pick it up in Edgewater Park. Fine that's closer then I got a confirmation email telling me I had to go to Cherry Hill. Then I get there the guy wasn't there I no code to open the lockbox to get the key to the truck. I had to wait for him to arrive 20 mins later. Driving all the way from Cherry Hill to Willingboro added additional mileage that I had to pay for and Uhaul also changed my drop off location from Hillside to Newark without asking.

Katrina W. 
Rating:
4.0

Truck needs a major wheel alignment. While driving I had to continuously adjust due to the needed alignment.

Luis P. 
Rating:
4.0

they need better wifi at the location, the check in was spotty and I am not sure the initial mileage was ever correctly recorded or the amount of gas that was in the tank which was slightly below 1/2 a tank. Just want to make sure I am being charged the appropriate amount.

Eric S. 
Rating:
5.0

Customer did not leave a comment.

GERALD P. 
Rating:
5.0

Customer did not leave a comment.

Lonz F. 
Rating:
3.0

Customer did not leave a comment.

Jill L. 
Rating:
3.0

Clean the truck before you rent it out to another person. The new customer should be treated and dealt with In a professional way. I wasn't happy with the attitude he used when I was asking questions. Ultimately I was able to accomplish my goal with the truck and that I am grateful for

Karen N. 
Rating:
5.0

Customer did not leave a comment.

matt V. 
Rating:
5.0

Customer did not leave a comment.

Amanda P. 
Rating:
5.0

Customer did not leave a comment.

Ronald B. 
Rating:
1.0

You make it too hard to do business with you your policies suck especially on a one-way car transport Reno you make me the customer do you haul job the local manager in the lower Bucks area that handles transport rentals said they didn't have any one-way rentals so I decided to scrap the idea of transporting a vehicle even though they did have transport trailers available they would not rent them one way and there was no compromise after deciding to cancel my trip someone called me on Wednesday, 4 June and said they had a one-way rental trailer if I wanted it but I had to travel 45 minutes from my location To pick it up I believe I'm doing U-Haul‘s job at this point so I go to the location that they have designated they call it a local neighborhood U-Haul agent very hard to find the place no U-Haul sign it's off the beaten path Although the guy was a nice guy he's in the cleaning business buddy Ranch U-Haul equipment on the side took me at least an hour to find him your auto transport trailers are very unstable I painstakingly made every effort to ensure the stability of the trailer including not over Loading it and not exceeding the speed limit recommend it on the trailer when traveling if you had a dip in the road or when a large tractor and trailer would pass you even at 55 or below the trailer had a tendency to start to whip I've used other car trailers in the past and I have gone faster than 55 maintaining the speed limit on highways as indicated some places allow you to do 70 And well towing a vehicle I always keep it 5 miles an hour below the speed limit but with your auto transport doing 55 and below in the cases I just stayed it your transporter does not perform well I believe you should investigate and re-think or redo your auto transfer trailers for improved safe travel.

Roy R. 
Rating:
5.0

Customer did not leave a comment.

Kevin S. 
Rating:
5.0

Great friendly timely service

GERALD P. 
Rating:
5.0

Customer did not leave a comment.

Lou G. 
Rating:
3.0

No attendant present at drop off

FREDERICK I. 
Rating:
5.0

Customer did not leave a comment.

Caitlin M. 
Rating:
5.0

Customer did not leave a comment.

joe V. 
Rating:
4.0

Customer did not leave a comment.

Martin S. 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
3.0

They billed us for days we already paid for.

William T. 
Rating:
5.0

Customer did not leave a comment.

Laura A. 
Rating:
5.0

Customer did not leave a comment.

Rajahn M. 
Rating:
3.0

Took too long for approval when I picked up the truck. It took almost 30 minutes.

Darin K. 
Rating:
5.0

Great Service!!!! I told him I'd send some people and I will recommend him to whoever else.

whitney H. 
Rating:
5.0

The only thing i could say needs to be improved is the app for checking in but other than that it was very smooth and easy to do.

Matthew S. 
Rating:
5.0

Customer did not leave a comment.

VICTORIA W. 
Rating:
5.0

Smooth experience. Clean vehicle. Easy access and after hours return.

Phillip C. 
Rating:
3.0

Truck was not swept out. I doubt they ever checked it because I requested a utility dolly and furniture ads which were not there. and then I was charged for them.

Bryan C. 
Rating:
5.0

Customer did not leave a comment.

Dennis L. 
Rating:
5.0

The entire process was so easy. The van was clean, in great condition and Exactly what we needed. Rob made sure we had everything we needed. It was the easiest part of our move, I highly recommend this uhaul location!!

Lisa F. 
Rating:
5.0

The staff went above and beyond for us ! They even advised us the lowest rates !

Robert N. 
Rating:
4.0

Oil change light was on. Otherwise everything was fine.

John M. 
Rating:
5.0

Van was very clean and staff went above and beyond ! The dispatch room was very safe and social distancing procedures were in place at this location .

Robert N. 
Rating:
5.0

Customer service at the location was excellent

Christopher N. 
Rating:
4.0

Customer did not leave a comment.

Jacqueline W. 
Rating:
5.0

Customer did not leave a comment.

Gary M. 
Rating:
4.0

Customer did not leave a comment.

David D. 
Rating:
3.0

Customer did not leave a comment.

Samuel O. 
Rating:
4.0

Although the truck was generally clean, the inside of the windshield was not, and that was distracting till our first gas and clean. Just a little more attention to small stuff would have been appreciated.

jay H. 
Rating:
1.0

I couldn't grade this facility because no one showed up for work. The office was supposed to open at 0900 amd I arrived at 0945 and no one was there. Another couple was there aswell waiting for their truck they reserved

ELIEZER C. 
Rating:
5.0

Customer did not leave a comment.

Derek G. 
Rating:
5.0

I've used this site before for self checkout and checkin without issue.

David W. 
Rating:
5.0

n/a

Thomas B. 
Rating:
4.0

Next time call and tell the person who rented it where the truck is I rented it from mt laurel got there told us was in cherry hill lack of communication

cathy M. 
Rating:
1.0

The agent did not wear a face mask when interacting with me and did not keep distance (not at all). I felt very uncomfortable. Further, it seemed that the agent (maybe the owner) does not know he is in a service business.

CHIHYUNG O. 
Rating:
1.0

U-Haul is an absolute disgrace of a business. I ordered a 26 foot truck a month in advance of my upcoming move only to find out the day before that I could not get the truck I ordered, they only had a 20 ft truck available about 55 miles away from where I needed to pickup the truck. Thank God for Avis Truck rental which saved our lives and had a 26 ft truck available nearby for our move. I will be filing complaints against U-Haul with the better business bureau. A company of this size should not be allowed to operate nor treat it's customers like this. Total disgrace, company needs to be disbanded or go through total overhaul from top down starting with new ownership.

Christopher C. 
Rating:
5.0

It was fast and friendly service.

Amir M. 
Rating:
5.0

Everything was streamlined and very straight forward. The locations and description of everything was perfect. I appreciated how easy it was. Thanks!

Dave B. 
Rating:
5.0

Professional and friendly staff, clean and working truck. Easy in and out service

James H. 
Rating:
2.0

After arriving at my first uhaul truck has flat Customer service is an absolute nightmare got hung up on twice had to drive to different location to arrive there and still have trouble uhaul customer service is horrible it take over ten minutes for someone to answer your call bad bad service

MELVIN M. 
Rating:
5.0

Customer did not leave a comment.

Leigh-Ann C. 
Rating:
3.0

Customer did not leave a comment.

Step B. 
Rating:
5.0

Very friendly and professional

robert B. 
Rating:
5.0

Great location with plenty of parking space to drop off towing equipment.

Matthew T. 
Rating:
4.0

Customer did not leave a comment.

David L. 
Rating:
3.0

Man what can I say about this place... I hate leaving bad reviews, and Uhaul used to be so good to me.. but this past experience has left it all tainted. I pull up the truck to drop it off, I see someone helping someone else in the back near me, they see me too as I walk inside. Inside, it's not a typical uhaul, looks like a person's office space. Total mess. Whatever, I just need to drop it off. I call for someone, no one answers. I don't want to walk around a person's private apartment/office, as that is what this place looks like, but I take a peek to see if someone is there. No one. Maybe they're in the bathroom. I wait a few minutes. No one. I go back outside. The guy helping the other people looks at me and ignores me. I stand there for a while waiting until he's done. When he's done with them, he comes to me. "What do you need?" This guy saw me walk into his office, he could have called out before and said he'd be right with me, totally ignored me. No one else working there as well, which he clearly knew. Just ignored me until he was done with the other customer, couldn't say "i'll be right with you.." Whatever. I didn't mind it too much, but I think my experience with the Uhaul in Syracuse Thompson Rd had left me bitter about Uhauls in general.. I gave him the keys, asked if I needed to do anything else like sign something.. he said no, took the keys, that's it. No receipt (got one in email a few days later), no "where are you coming from.." etc. Just a strange experience. He didn't need to make me wait, could have called out and taken my keys right there while helping load the other people's trailer onto their truck when he first saw me drive in with my truck.. but whatever.

Shaigan I. 
Rating:
3.0

MUCH MUCH higher milage than the other uhaul locations... But, needed uhaul and worked out.

Samantha M. 
Rating:
5.0

Customer did not leave a comment.

Luis T. 
Rating:
2.0

Customer did not leave a comment.

David R. 
Rating:
5.0

Clean out the cab - thank you

Janice Q. 
Rating:
5.0

Customer did not leave a comment.

Irael R. 
Rating:
5.0

Rob was professional and helpful on short notice. I would rent again and recommend this location. -Eric

eric S. 
Rating:
2.0

My reservation was for 9am, they open at 8am. Guy rolls in at 9:10, and I had been waiting since 8:50. He tells me “I work 7 days a week, I take my time on Saturdays.” Then tells me they don't have any dollies or furniture pads there, even though I confirmed the order for his location. I just didn't appreciate it at all. Very unorganized, didn't appreciate my time or my business.

Damon V. 
Rating:
5.0

Customer did not leave a comment.

philip M. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
4.0

Customer did not leave a comment.

Nancy L. 
Rating:
4.0

Customer did not leave a comment.

Dominic B. 
Rating:
5.0

Customer did not leave a comment.

laura A. 
Rating:
5.0

Customer did not leave a comment.

Karen K. 
Rating:
2.0

Had a 9 am pickup appointment, no one was in the building until 920 am. Last thing you wanna do is be waiting around when you're trying to move. Very unprofessional.

CODY M. 
Rating:
5.0

Customer did not leave a comment.

Karl B. 
Rating:
5.0

Customer did not leave a comment.

James E. 
Rating:
5.0

Thank you for making the process so easy.

Ian G. 
Rating:
4.0

The Uhaul App to rent from is an abomination. It is really terrible to use. It is completely stressful (as if moving was not enough) and there is noone to help with anything.

Harris F. 
Rating:
3.0

The battery died on my truck when I turned it off. Had to jump it to start it.

Daniel T. 
Rating:
5.0

Customer did not leave a comment.

joseph M. 
Rating:
1.0

The checking in / out app was the WORST EVER!!!!!!

Carol S. 
Rating:
3.0

The person who runs this location was not present for our pick up or drop off, so any questions we had we unable to be answered, and we couldn't make any changes or add any extra equipment if we needed it because the assistant there didn't know how

Kathy A. 
Rating:
3.0

They gave me the wrong hand truck and never received the furniture dolly I requested

Joel R. 
Rating:
5.0

The dolly was missing but that's ok. I requested a refund and it was. This was effortless. Thank you.

Kristin P. 
Rating:
5.0

Customer did not leave a comment.

Samuel K. 
Rating:
5.0

Customer did not leave a comment.

becky G. 
Rating:
5.0

Customer did not leave a comment.

Kenneth W. 
No reviews have been submitted for this location.

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