Customer Reviews for Effingers Equipment LLC
(U-Haul Neighborhood Dealer)

446 reviews

800 N Main St   Viroqua, WI 54665

(608) 637-8233

Office Hours

  • Mon-Fri: 8 am–5:30 pm
  • Sat: 8 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(608) 637-8233

800 N Main St
Viroqua, WI 54665

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5:30 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Kara S 
Rating:
4.0

Very professional personnel and seamless process bravo 👏

Darrell P 
Rating:
4.0

Customer did not leave a comment.

kyle f 
Rating:
5.0

Everything was fine.

LAURIE A 
Rating:
4.0

Customer did not leave a comment.

Niels J 
Rating:
5.0

Mark got me out of there in minutes! Thanks Mark!

Mark D 
Rating:
3.0

The steering is worn out and the cab was dirty. Other than that it ran well and I thought it got good gas milage for that type of truck. I'm appreciative of having this service in Viroqua.

KENNETH D 
Rating:
5.0

Great customer service

John F 
Rating:
5.0

Customer did not leave a comment.

Tony B 
Rating:
3.0

I got there after hours and had trouble doing the return on my phone.

Daniel T 
Rating:
5.0

Ok, so the Viroqua location, the workers was Excellent, he did everything within a good time.Reasoning it was extremely helpful. NOW for your TRAFFIC DEPARTMENT. EXTREMELY HORSE SHIT SERVICE. I originally hooked the pickup for this equipment at the lacrosse road street location. I chose this location Because it was the best place for pick up on my way into lacrosse.And best place for me to pick up the items I had purchased. I selected that on your website, Your website allowed me to select that location stating that it would have said equipment for pick up at that location. Now somewhere in your fine print on three pages Somehow I agree to the location to change upon anytime traffic decided. Your website is set up to upsell. It is not available to read your fine print properly. I was called the day before.My pick up that my location was changed to sparta wisconsin. Sparta is an extra forty minutes and i'm already Is three and a half hours to lacrosse. You Added an hour and a half to my drive. Upon getting to sparta turns out, THEY DID NOT HAVE SAID EQUIPMENT. Now I have wasted more time do to your Dispatch Traffic personal. Now I have to drive to Viroqua WI. So now we are adding another 40 mins just to pick up and an hour now to my items. I was not able to pick up my items on time so I had NO HELP LOADING AND HAD TO PAY MORE MONEY TO GET HELP TO LOAD. Your Dispatch traffic. Cost me a lot more then the $50 off my rental. You cost me $100 more + fuel + Unnecessary mileage + now the most valuable thing in the word TIME. You guys did nothing but waste my time.Money fuel mileage wear and tear on my Vehicle. I give this experience a negative five star rating to your Dispatch traffic department. Oh and by the way, I know you transfer equipment around, do to I have done transfers for you in the past. The location I was at was on the south side of LaCrosse on Jackson st.(my parents gas station and auto service business)We would transfer equipment to rose st, sparta, lacressent mn, also would prep equipment for pick up transfers to other locations. The business is still there and family ran now for 95 years but is no longer a u haul dealer. We left the uhaul program for may reasons but one of the main reasons was your Dispatch traffic. I can see the that area of uhaul will never improve in customer service and kindness.

Wyliam W 
Rating:
5.0

Customer did not leave a comment.

chip p 
Rating:
3.0

Customer did not leave a comment.

jeromy r 
Rating:
5.0

Customer did not leave a comment.

George H 
Rating:
5.0

Customer did not leave a comment.

Chris W 
Rating:
5.0

I was referred to this location after having issues AGAIN with a mobile pick up at another location. Mark at Effinger was great and got us on our way quickly. That said, the truck share process never works and I have had issues on 2 of my 3 attempts to rent a truck or trailer with this method. If U-Haul is going to continue to offer this option it needs a lot of work to become functional. There are very good reasons why we select the size, time and pickup location during the reservation process but more often than not it seems that on the day of your rental you just get whatever is available at the time. This renders the reservation process completely useless and a waste of time for the customer and U-Haul. With this many repeat issues I will seriously consider other options for my future rental needs.

Ryan L 
Rating:
5.0

Customer did not leave a comment.

Todd V 
Rating:
5.0

Customer did not leave a comment.

Steve M 
Rating:
5.0

Customer did not leave a comment.

David H 
Rating:
5.0

Very efficient and easy to do! We were very pleased with the whole experience.

Sarah F 
Rating:
4.0

Customer did not leave a comment.

linda j 
Rating:
5.0

Customer did not leave a comment.

Anthony B 
Rating:
5.0

Excellent service.

John H 
Rating:
4.0

Customer did not leave a comment.

Ed A 
Rating:
3.0

Customer did not leave a comment.

Connie J 
Rating:
5.0

I do not see any room for improvement, it was an absolutely wonderful experience!

Joseph O 
Rating:
5.0

Customer did not leave a comment.

MARK G 
Rating:
5.0

They have always been so helpful and courteous. I have never had any problems renting uhauls or equipment from this place. They always have plenty of options available.

Angela B 
Rating:
5.0

Customer did not leave a comment.

Rhonda S 
Rating:
5.0

Customer did not leave a comment.

Kathleen K 
Rating:
5.0

Effingers always provides excellent service and equipment

Jessica V 
Rating:
4.0

Customer did not leave a comment.

James T 
Rating:
5.0

We always rent from Effingers. Friendly Service

Mark M 
Rating:
3.0

Customer did not leave a comment.

REBECCA W 
Rating:
5.0

Customer did not leave a comment.

SEAN T 
Rating:
4.0

Customer did not leave a comment.

Colton W 
Rating:
5.0

The owner of the business was courteous and familiar with which options could fit our needs.

CHARLES M 
Rating:
5.0

Quick, friendly, helpful

Jennifer B 
Rating:
5.0

Customer did not leave a comment.

Melissa G 
Rating:
5.0

Customer did not leave a comment.

Robin O 
Rating:
5.0

Customer did not leave a comment.

Bruce M 
Rating:
5.0

Customer did not leave a comment.

Sarah B 
Rating:
5.0

Customer did not leave a comment.

Michael B 
Rating:
5.0

Mark went above and beyond to make sure everything was in working order. He was fast and courteous. Thank you Mark!

Jesse N 
Rating:
5.0

The truck was clean and drove nice.

Amy M 
Rating:
3.0

They were closed upon return

James R 
Rating:
5.0

Customer did not leave a comment.

PAUL W 
Rating:
5.0

Customer did not leave a comment.

Kenneth G 
Rating:
5.0

Customer did not leave a comment.

Menno S 
Rating:
5.0

Wonderful, friendly staff and clean, new truck. Great experience!

Katherine N 
Rating:
3.0

Customer did not leave a comment.

JOHN S 
Rating:
5.0

The chains on the trailer were a bit long. Once the load was in place, I had to tighten them. Other than that, everything worked flawlessly.

Michael K 
Rating:
4.0

Customer did not leave a comment.

Michael S 
Rating:
5.0

Customer did not leave a comment.

David C 
Rating:
5.0

Customer did not leave a comment.

james k 
Rating:
5.0

Customer did not leave a comment.

Jerrod B 
Rating:
5.0

Mark at Effinger's is always helpful.

MICHAEL K 
Rating:
5.0

Customer did not leave a comment.

Becky D 
Rating:
5.0

Customer did not leave a comment.

Jesse N 
Rating:
5.0

Customer did not leave a comment.

Erik L 
Rating:
5.0

Very easy to rent from. No problems.

RANDY S 
Rating:
5.0

Your service is great,I have rented U-Haul for 20+ years,Thank you for Service. Sincerely, Wesley Genz

Wesley G 
Rating:
5.0

Great service!

Daniel C 
Rating:
5.0

Keep doing what you're already doing 👌

Barb L 
Rating:
5.0

Customer did not leave a comment.

PAUL M 
Rating:
5.0

Customer did not leave a comment.

Richard R 
Rating:
5.0

Customer did not leave a comment.

DEBBIE D 
Rating:
2.0

Customer did not leave a comment.

catherine w 
Rating:
3.0

Customer did not leave a comment.

Kristal S 
Rating:
5.0

Customer did not leave a comment.

Curtis Y 
Rating:
5.0

Customer did not leave a comment.

Peter R 
Rating:
5.0

Customer did not leave a comment.

David M 
Rating:
5.0

Customer did not leave a comment.

Lisa C 
Rating:
5.0

Top-notch customer service absolutely would go there again

daniel s 
Rating:
5.0

Customer did not leave a comment.

paul h 
Rating:
2.0

I started the process almost 3 weeks before i meed a van. When I learned vans weren't available for 1 way trips, I reserved a 10' truck. UHaul makes a big deal about guaranteeing availability, but the guy at Effingers was never available by phone. 2 days before the move i got a text that what i needed wasn't available unless i went an additional hour out of my way. So the Effingers guy pushed a bigger truck for more money on me. There was no time to make other arrangements so I was stuck. The truck was dirty and had some damage that he didn't care about noting before we left. He said I could try the UHaul 800 number for help but that got me nowhere. Super frustrating experience.

Tim M 
Rating:
5.0

Customer did not leave a comment.

Melanie K 
Rating:
3.0

Get the AC fixed!

JOSEPH R 
Rating:
5.0

Customer did not leave a comment.

Alistair C 
Rating:
5.0

Mark was very helpful. Customer service was top notch.

Scott K 
Rating:
3.0

Customer did not leave a comment.

Ronald M 
Rating:
5.0

Customer did not leave a comment.

Tim G 
Rating:
3.0

Customer did not leave a comment.

Peter T 
Rating:
5.0

Customer did not leave a comment.

Ann S 
Rating:
5.0

Customer did not leave a comment.

TODD E 
Rating:
5.0

Customer did not leave a comment.

Nathan K 
Rating:
5.0

Thank you

Grzegorz M 
Rating:
5.0

Customer did not leave a comment.

Joy V 
Rating:
5.0

Effinger sales and service is the best Very helpful and friendly

Jim M 
Rating:
5.0

Customer did not leave a comment.

David M 
Rating:
5.0

Customer did not leave a comment.

Greg f 
Rating:
5.0

Nothing everything was an excellent experience the staff the process and the truck

Kenneth G 
Rating:
3.0

Customer did not leave a comment.

Terry S 
Rating:
5.0

Customer did not leave a comment.

Dominic N 
Rating:
5.0

Everything worked out great! Thanks!

KEITH K 
Rating:
5.0

Customer did not leave a comment.

Troy N 
Rating:
3.0

The person who checked us in for our rental was friendly and helpful.

Brad S 
Rating:
4.0

Customer did not leave a comment.

Tamara O 
Rating:
3.0

Customer did not leave a comment.

Linda C 
Rating:
3.0

Customer did not leave a comment.

Thomas H 
No reviews have been submitted for this location.

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