Customer Reviews for Effingham Motel
(U-Haul Neighborhood Dealer)

324 reviews

702 E Fayette Ave   Effingham, IL 62401

(217) 342-7422

Location Hours

  • Mon-Sun: 24 hours

Services at this Location:

Contact Us

(217) 342-7422

702 E Fayette Ave
Effingham, IL 62401

Services at this Location:

Location Hours

  • Mon-Sun: 24 hours
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Veronica V. 
Rating:
4.0

Customer did not leave a comment.

BRENT E. 
Rating:
5.0

Customer did not leave a comment.

RALPH R. 
Rating:
3.0

Pretty straight forward at this location

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW R. 
Rating:
5.0

Customer did not leave a comment.

Leland H. 
Rating:
3.0

Something was wrong with the wiring on the trailer. It shorted out everything in our truck and our truck died. Took trailer back within an hour. Hopefully we get refund.

WILLIAM B. 
Rating:
3.0

Customer did not leave a comment.

Gerri W. 
Rating:
4.0

28 miles and 68 dollars--2 hours. wow

DAN B. 
Rating:
5.0

Customer did not leave a comment.

Adam K. 
Rating:
4.0

Customer did not leave a comment.

Randall N. 
Rating:
5.0

The lady was very nice. I would recommend them .

JAMES A. 
Rating:
3.0

Difficult place to return the item. Had to try to back up and turn it in a very small confined area.

Robert W. 
Rating:
5.0

We're grateful and appreciate being able to use the truck.

DANNY H. 
Rating:
3.0

None

MARVIN F. 
Rating:
1.0

Customer did not leave a comment.

Raymond K. 
Rating:
3.0

Customer did not leave a comment.

KATHLEEN M. 
Rating:
3.0

Customer did not leave a comment.

KIRSTEN B. 
Rating:
5.0

We decided after picking up the rental that it would be easier for us to drop off at another location. I called the 1-800 number to see about changing and was told I could not change it. This is an option, for an additional fee of course, that shouldn't be so hard to do, or just not at all.

John A. 
Rating:
5.0

Customer did not leave a comment.

ASHLEIGHDAWN C. 
Rating:
2.0

The employee didn't speak English. She called someone and they went through things on the phone. The woman that didn't speak English gave me the key and never showed me the truck, it didn't have a lock on it for the cargo door. Just not my traditional experience.

pamela J. 
Rating:
5.0

Customer did not leave a comment.

Rodney M. 
Rating:
1.0

The truck was clean and easy to access. We requested 60 moving pads, but the location only had 20 available, which were retrieved from a pile in a very dirty old garage filled with leaves, dust, and junk. There was no alert that we were only going to receive 20, which could have given us time to acquire more elsewhere.

Karen R. 
Rating:
3.0

Customer did not leave a comment.

Jill M. 
Rating:
5.0

Awesome, quick and easy, I'll definitely use them again in the future.

ANTHONY P. 
Rating:
5.0

Customer did not leave a comment.

jeff W. 
Rating:
3.0

Parking space at minimum as located in an “apartment”/old motel complex. When we returned the u haul my husband had to lift the trailer himself and move it out of the way of the vehicles located in the lot while the owner yelled at him. Ease of online reservation was a plus!

Robert L. 
Rating:
4.0

Customer did not leave a comment.

Mark N. 
Rating:
5.0

Customer did not leave a comment.

KARSON P. 
Rating:
5.0

Customer did not leave a comment.

Tyler P. 
Rating:
1.0

The drop off location The Paradise Motel is not even open it is deserted and when u walk in the office there is a phone number to call for help with U-Haul. The second drop off location The Days Inn, the man was very rude and dismissive and told us he could only send a check for our deposit after we were told by the office in Chicago that we could get our deposit back in cash, since we paid cash. The last location the Effingham Motel she was sooooo nice and sooooo helpful and we were able to get our $100.00 back

Barbara S. 
Rating:
4.0

Customer did not leave a comment.

KARSON P. 
Rating:
4.0

Customer did not leave a comment.

lindall L. 
Rating:
4.0

Customer did not leave a comment.

Donald S. 
Rating:
4.0

Customer did not leave a comment.

Theresa M. 
Rating:
5.0

The lady in effingham was great. The u-haul web site and organization is very bad. Made a reservation 3 weeks before hand and came time to pick it up at another location i was told they do not have it. Called u haul and they told me effingham has it. But when I got there they did not. The lady helped me and worked things out.

LAWRENCE B. 
Rating:
3.0

Customer did not leave a comment.

Philip W. 
Rating:
3.0

Customer did not leave a comment.

Trever F. 
Rating:
4.0

Customer did not leave a comment.

Michael M. 
Rating:
4.0

It was hard to maneuver into the parking lot with the trailer attached, otherwise excellent

Nora H. 
Rating:
3.0

Customer did not leave a comment.

Kyle R. 
Rating:
5.0

Customer did not leave a comment.

rivercity S. 
Rating:
4.0

get more trucks available,i needed a 24 ft,,,all they had was a 15ft, and aa sm trailor,,I couldn't get all my things in those,,now I have to move a second trip,im 70 years old and this moving is hard enough as it is,now I gotta go back and I cant afford another truck

Carol H. 
Rating:
4.0

Customer did not leave a comment.

Leon D. 
Rating:
5.0

Excellent customer service. They drove over 40 miles, one way, just to be sure my 2 26' trucks and transport trailers were conveniently placed for me to pick up. A+++

Rick J. 
Rating:
5.0

Customer did not leave a comment.

kkathy F. 
Rating:
4.0

Parking lot is a little tight to turn in, but manageable. The service was very friendly and knowledgeable.

William R. 
Rating:
5.0

The lady who helped us was very nice and helpful, will rent from this location again!

Holli S. 
Rating:
5.0

Customer did not leave a comment.

james K. 
Rating:
5.0

Did not have utility dolly when we got there for our move

Kathy R. 
Rating:
5.0

Customer did not leave a comment.

Nidia T. 
Rating:
2.0

They don't speak clear English. It was difficult to understand and they gave the wrong information for drop off. Told me I could drop it off at any Uhaul and assigned a location but when we went to drop it off they didn't accept larger tricks so we had to call Uhaul change drop off time and go to a different location. Plus the radio on the truck didn't work and they didn't tell us that.

pam J. 
Rating:
4.0

Customer did not leave a comment.

Ann U. 
Rating:
1.0

Let the company actually have a U- haul drop off with experienced professionals on the site that will oblige the consumer honestly and not a motel with a U haul sign dangling from the same hook as the motel sign.

forever T. 
Rating:
5.0

Customer did not leave a comment.

David N. 
Rating:
5.0

Excellent place. Great Job...

jose M. 
Rating:
4.0

Customer did not leave a comment.

CUSTOM F. 
Rating:
5.0

Customer did not leave a comment.

Randall M. 
Rating:
5.0

Customer did not leave a comment.

Janine C. 
Rating:
5.0

Clean, friendly, fast. Great customer service. Will definitely use again

Tamara N. 
Rating:
5.0

I had a good experience with this location. There was also a young man that helped us make sure everything was connected properly

beverly L. 
Rating:
5.0

Customer did not leave a comment.

Tammy T. 
Rating:
1.0

We sat along side of the road for 3 hours waiting for a tow triUck because the wheel bearings went on one of the wheels,.

Lucinda S. 
Rating:
5.0

Nothing the employee was very professional and friendly

Donald L. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey C. 
Rating:
3.0

Satisfactory

Jamiu A. 
Rating:
2.0

Not very knowledgeable had the fuel setting marked incorrectly and time was wrong also

Mike C. 
Rating:
3.0

Customer did not leave a comment.

Matthew G. 
Rating:
5.0

Customer did not leave a comment.

BOB R. 
Rating:
4.0

Customer did not leave a comment.

Brian P. 
Rating:
3.0

Customer did not leave a comment.

Curt F. 
Rating:
3.0

1 hr. delay pu time from original pu time OK it happens. Equipment ordered months ahead, not there at pu location, lost more time going to another location to get it ourselves. ALSO, VERY HARD to get mirrors adjusted properly on truck.

Katharine M. 
Rating:
5.0

Customer did not leave a comment.

cindy B. 
Rating:
5.0

The business was clean and well maintained, the staff was friendly and helpful and answered any and all questions I had and the equipment is in excellent condition and very well taken care of, I will definitely come back to this business any time I need moving equipment

ERIK B. 
Rating:
3.0

Customer did not leave a comment.

Randy H. 
Rating:
1.0

This is a Motel and had limited and tight parking spaces. I wanted a copy of the contract and the person staffing this location could did not know how to use the copy machine. This person barely spoke English. Very unorganized and not helpful. I had to call the U Haul help number to tell them I had turned in the trailer because I did not trust that the drop off location would get this done. U Haul has always been a trusted name but I would suggest you do quality inspections on your drop off/pick up locations.

randy H. 
Rating:
5.0

The employees were so amazing and helpful. Would give a 10 out of 5 if possible.

Andrew T. 
Rating:
4.0

Inform customers of the mileage they will be charged for. Due to a change of date I didn't realize I would have to pay for higher mileage.

Samantha G. 
Rating:
4.0

Customer did not leave a comment.

amy K. 
Rating:
5.0

Customer did not leave a comment.

BOB R. 
Rating:
5.0

Customer did not leave a comment.

BOB R. 
Rating:
3.0

I had reserved a truck to be picked up at 7 am in Altamont, IL. Instead, I was contacted right before pick up day to say I had to pick it up in Effingham at 10 am. I had already hired movers to help us that morning and the truck was not to be ready at that time. So I called the Effingham location and confirmed with them I could pick up the truck at 8 am. This would allow me to keep the time for the movers. However, then I was contacted by the Effingham pick up site that I couldn't pick up until 9-9:30 am. So I had to change plans with the movers. I showed up to get the truck slightly after 9 - and ended up waiting until 10 am for the truck to arrive. It was given to us with a large gash in one tire. I had to call a mechanic to come look at it and was told it was not safe to drive on. I contacted the area field manager - and he was able to get a mechanic to us to change the tire quickly so we could leave town almost on schedule. His help was the best part of our uhaul experience. We were very frustrated with changing plans at the last minute in addition to everything else we needed to get done with the move.

Jamie G. 
Rating:
3.0

Customer did not leave a comment.

gorge H. 
Rating:
5.0

Customer did not leave a comment.

Rick S. 
Rating:
5.0

Friendly service. No appliance dolly available. Parking lot crowded and confusing with hotel and car lot.

ALLISON B. 
Rating:
1.0

Customer did not leave a comment.

daniel N. 
Rating:
4.0

Customer did not leave a comment.

Teo M. 
Rating:
4.0

Customer did not leave a comment.

PERRY S. 
Rating:
1.0

I ordered a 4x7 foot trailer and was given something smaller. When I got to my destination I realized it was smaller. Now the project I was picking up would fit. Had to drive anoth et r 40 minutes to pick up and trade out for a new trailer. Recieved no good customer support. And now I am being charged a wrongful destination drop off and a one way charge for something that was not my fault. If I do not reciever a refund I will be going to the better buisness beauro with this

Nathan K. 
Rating:
5.0

Customer did not leave a comment.

BOB R. 
Rating:
3.0

Customer did not leave a comment.

John K. 
Rating:
5.0

Customer did not leave a comment.

Christopher H. 
Rating:
3.0

it was a little difficult to get to the hookup of the uhaul. but the uhaul staff was amazing. helped connect and disconnect. the uhaul staff was great.

shirley M. 
Rating:
4.0

Customer did not leave a comment.

Doug H. 
Rating:
5.0

Customer did not leave a comment.

BOB R. 
Rating:
3.0

Customer did not leave a comment.

Alisha C. 
Rating:
5.0

Customer did not leave a comment.

dieterich S. 
Rating:
5.0

Customer did not leave a comment.

BOB R. 
Rating:
5.0

Couple was friendly and even cleaned the snow off the rental for us. We had no complaints and will use this location again if needed.

Jackie W. 
Rating:
5.0

Customer did not leave a comment.

John C. 
No reviews have been submitted for this location.

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