Bad rental mileage And gas was wrong. Guy at counter was clueless used van 2 hours he tried to charge me for 150 miles how can u drive that much in 2 hours. Bad service nerve againJanet R.
Customer Reviews for Elite Marble & Tile
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Jairo B.
I stayed the truck was clean and it usually is but this one time it was just a little dirty but I rent from here frequently and the trucks are always clean so this was just one time. Also, the App wasn't working too well when I picked it up AND when I tried returning the truck but the guy inside fixed the problem and I was charged the right amount. I was very grateful I didn't have to fight him to be charged the correct amount. I will definitely rent again from here.LAWRENCE W.
Flat tire fee is ridiculous.. there was no flat tiresSAMANTHA B.
Customer did not leave a comment.Rajkumar B.
The price that was charged was not the price quoted. Poor customer service.CHAZMIN H.
Very helpfulEileen R.
There isn't any clear signage that tells you where the UHaul desk is located and clerk was rude. The truck needed maintenance, the engine was slipping and the wheels needed an alignment.Regina A.
Customer did not leave a comment.LAWRENCE W.
I was greatly overcharged and am not getting any response as to an explanation from this co I rented from . I only drove 8 miles they overcharged me for like 18 + extra miles . I refilled the truck and put gas gauge exactly where it was when I picked it up but was charged for more . I brought the truck back at 2:40 it was due at three I was charged for more . I tried calling and emailing this guy for an explanation and told him I will dispute the charges with my bank if not refunded those extra bogus and fraudulent charges. I had my son with me from pick up to drop off and can verify everything I said . These ppl haven't even had the decency to call me to have a conversation about why he feels these changes are legitimate. I'm very angry . I was overcharged nearly 40$ in fraudulent charges. I may even make a police report. It was not the guy I signed the contract with but a different man there when I returned it and he barely spoke English and couldn't be bothered coming outside with me to verify I was in compliance with the contract . I want to hear from him by tomorrow morning or I will do what is necessary.Louise R.
Customer did not leave a comment.ROXANA F.
Excellent service.JOHN S.
Customer did not leave a comment.FRANCIS S.
They are more focus on running their tile business than taking care of uhaul customersJOSE V.
Have a key drop box for after hours returns.Michael G.
Customer did not leave a comment.LUIS H.
Everything went perfectBeant S.
Make sure the man behind the desk wears a maskJerome O.
I arrived a few minutes before 10:00 for my scheduled picked up and my phone was not working well in the Colonia area. I didn't leave the property until 10:45 as I couldn't tend to the rental with my phone, got limited assistance with the uhaul 800 number and the employee working who was very friendly wasn't trained through uhaul University. Eventually another employee showed up and helped complete the transaction. I was late for my appointment which made me look unprofessional to my customer. The vehicle had warnings lights in for low tire pressure and the truck was a little sluggish as it is due for a oil change soon. I was overall very disappointed with my Uhaul experience.Bret L.
Customer did not leave a comment.corey K.
Customer did not leave a comment.MONICA S.
Customer did not leave a comment.BARBARA M.
Customer did not leave a comment.SUBARI A.
Customer did not leave a comment.Cara T.
They were not transparent about all of the fees; when you rent a $19.95 van for 4 hours and return it with the same amount of gas, I was not expecting to pay almost $100. They did not disclose that they charge $1.29 mile which is a complete rip offSUSAN B.
I reserved this truck three days prior to the reservation date online for Saturday at 9 AM on October 26th. I arrived approximately five minutes early and started the procedure to rent the truck using my cell phone. While going through the Process there was an apparent problem with my selfie pic according to Christian who was on online chat with me. He had me take multiple selfie pictures and then sent me over a color test image that I had to complete using my cell phone. After approximately 25 minutes of going through this process he denied the rental to me. He stated that at this time we cannot approve your rental request and then ended the chat window. Never stating what the reason was. At that time I had to go inside to finish the rental process. Fortunately the store where I rented the truck opened at 9:30. I wanted to do this process via my cell phone because I had another engagement at 4 PM which I was unable to make due to the delay caused by Christian. While I was going through the process of renting the truck inside the location I found out that he denied the claim because I was taking the pictures with my eyes shut. I was in a bright sunlight condition and was squinting apparently when I was taking the selfie pictures. He Never told me what the issue was and to make sure that my eyes were completely open when taking the pictures. He also flag me flagged me online which the account rep pointed out to me. I'm really hoping you can go back on Saturday the 26th around 9 AM and pull up the chat window to see what occurred. I've rented many trucks and U-Haul which you probably can see if you pull up my account information. I am very disappointed and frustrated and probably will never rent another truck from U-Haul.Alan M.
Checkout was a bit of a hassleRichard D.
Customer did not leave a comment.Raghavend G.
Not A ThingKurt R.
Bill is completely wrong. Charged for 165 miles when used less than 50. will be alerting all contacts via social media of this scam. Also FTC and NJ Attorney General.aidan D.
Just the best. Quality and service.WAGNER F.
I arrived for pickup 10 mins early, representative had left for lunch, and â€œwould be back in 10 minsâ€. Figured it wouldn't be a problem. 40 mins later, he finally showed up, and the milage was incorrect, the gas gauge was incorrect, and there was a half eaten sandwich on the dashboard. Because he was a half hour late, we almost missed our appointment (made it there 5 mins before closing).Michael I.
Bobby and his colleagues are very easy going guys, helped me measure the exact length and width using measuring tape as i was bit concerned if my stuff can fit into it. Very smooth rental/return and hassle free transaction. Highly recommended.sandeep R.
I'm being overcharged I want to know whyRafael L.
Customer did not leave a comment.Gilbert B.
Customer did not leave a comment.LAUREN D.
Customer did not leave a comment.Frank Z.
Customer did not leave a comment.Pedro S.
Customer did not leave a comment.GAGANDEEP S.
Everything went wellPedro S.
Customer did not leave a comment.Eugene P.
There was no one there to receive the truck. It was closed. I called the pick up location to find out what to do and he said there should have been a drop box. There was none. We searched the entire perimeter of the location and there was no place to drop the key and paperwork so we put it in the mailbox...which was not secure. I also tried to call the 800 number, as suggested by the pick up location person and they never answered. There was a message that kept repeating. We were tired, just returned from moving furniture and a long drive and this was not how we wanted to end the day. A horrible experience. Sorry.Theresa L.
No issuesPedro S.
Rude agent, rental was not ready on timetyeisha R.
Elite Marble & Tile on Route 35 in Colonia NJ SHOULD NOT be a U-Haul location. He took $100 cash deposit then $48 credit card deposit then used his credit card because he didn't know how to work your system. Your better off not having these outside franchises use your service. It's a total different experience than your brand locations. He's obviously out for the money but not the U-Haul customer service. He called Riverview in Totowa to process another $151 on my card. This guy is terrible! I'm telling ALL my customers & clients DO NOT USE THIS LOCATION. STAY AWAY! RUN!angela J.
Customer did not leave a comment.Timothy D.
Customer did not leave a comment.JOSEPH C.
Customer did not leave a comment.francis S.
I had a disgusting experience in this location. Manager and staff are irresponsible and made me wait for 4 hours.Dinesh Kumar S.
First, my reservation was for 4:30 PM. I arrived at 4:25, and was told that the truck wasn't there...that the other person "renting" it was running late. OK, no problem. Nearly 40 minutes later, the van arrives, and it was not Ren Ed, but being used to haul materials for the place I rented it from. Inside smelled of chemicals and rubber. No acknowledgement, no apologies, no anything from the company.BRENT M.
None the truck was easy to rent, in mint conditionMICHELLE C.
Customer did not leave a comment.radesh S.
No issuesSINGH G.
Customer did not leave a comment.Michael C.
Brought truck back the truck 3 hours after I rented it and they called me 3 days later and said I didn't bring the truck/van back. Knew something was shady when I didn't receive a closed contract. Will never use U-Haul again and will let people know how I was treatedJAMES W.
Customer did not leave a comment.Timothy L.
Vehicle was not clean from previous customer. Last one left glass of drink and some waste papers in cabin otherwise I am satisfied.Hiteshkumar M.
EVERYTHING WAS OK .I WILL RECOMMEND TO FRIENDSALEX S.
The cargo van I rented was absolutely filthy. The cargo area had soil and dirt all over the floor. There were mud stains all over the floor on the passenger area. The uhaul agent needs to ensure cleanliness of the vehicle, not just focus on renting it out regardless of the condition.Vinayak P.
Customer did not leave a comment.Joel I.
Customer did not leave a comment.BALAKRISHNA S.
I told one employee that I was there to pick up the truck. He told me the other guy would be with me in a minute. 5 minutes later, we are still waiting in the store when the guy we waiting to see called us and asked if we were still picking up the truck!!! They almost forgot my appliance dolly. Then they weren't even sure if they had it. After the found one, they put the wrong one in the truck. Luckily, I checked before leaving and got the right dolly. Then when dropping off the equipment, I discovered they put me down for both dollies, which was not accurate. I have rented many trucks, and this was the worse experience I have ever received while renting a truck.David L.
Thank you Everything went nice and smoothJames L.
Customer did not leave a comment.Hseuh-Ming L.
Wrong mileage was entered after I return the vanSTEVE S.
Customer did not leave a comment.AMIT G.
no issuesDave R.
Customer did not leave a comment.LAWRENCE D.
Motor Vehicle Tax of $5 was not mentioned when i booked the U-Haul online. I would ask U-Haul to update the website to show the prospective customer glimps of charges after the return of U-Haul.Rakesh J.
Customer did not leave a comment.Meeli C.
the place i rented from said ill be right with you and 20 minutes later they helped me, i did the extra work on computer to get me in and out fast i still had to go through everythingAlan V.
Customer did not leave a comment.JENNIFER B.
Make sure vehicle tires are inflated.Donald C.
Customer did not leave a comment.GURPREET S.
Customer did not leave a comment.Norman P.
When I called I described my furniture and home size to the uhaul empoyee. I said that I assumed I would need at least a 12 foot truck. She insisted that all my things would fit in a 10 foot truck, so that is what I ordered. My things did not fit in the truck. I am very upset because I still.have two twin sized matresses, a lamp, multiple bags of clothing, a chair, andd a toy chest to move. Aside from the bags of clothing, none of these things fit in my compact car. I am distraught, and it is all because I took her word over mine. I thought she was an expert. I am very sorry to find out that I was incorrect in thinking that. Sarah WalshSarah W.
Customer did not leave a comment.Jagjit S.
My truck wasn't ready at the scheduled time. I also had to wait 20 minutes for the employee to get to the store to assist me. Very poor service!!Tanya C.
The location listed, when put into any gps, leads to the wrong location. The man who delivered the truck to us was uncommunicative about the time. We were told 10:45am, then called at 9am with him stating he came in early to get us the truck early. This would have been great had he told us this the day before when we were setting up times with movers (when I had also called Uhaul for delivery time).AMANDA C.
Customer did not leave a comment.BONNIE Y.
Customer did not leave a comment.BONNIE Y.
Gas level was the same before and after I returned but still I was charged some money. U Haul should do something better that the agency don't try to take advantage of the customers.Srinivasan R.
Very basic operation.ALAN B.
Totally not satisfied with the service. 1. Flat tire 2. Gas was refilled to full and amount not refunded even after calling and requesting.SRINIVAS B.
Customer did not leave a comment.Carlton K.
Vehicle was very late. Also brought the wrong vehicle. Was suppose to pick up at 10:30am didn't get the right vehicle until 12:00pmEric G.
They had wrong information about fuel and milage on paper compare to in vehicle. No one came out when I was taking vehicle initally to check the things. When I returned vehicle with same level of gas I was told that you have not meet the gas level according to paper. I showed the photo of odometer which I took before taking the vehicle. Owner of the location started to argue. I think owner is using the vehicle for his own personal work and trying to cheat you and customers. Please do the needful.Darshan P.
Customer did not leave a comment.VENKAT M.
Drop off spot was not properly marked, Key slot return was difficult. U-Haul was not checked in on time.SHERRI L.
Improve communication - would have been helpful if owner had explained the process of what we he was going to do before proceeding to ask for CC and driver's license. Otherwise, nice and honest folks to work with. A+ASWIN C.
When I made the reservations through the 800 number they didn't mention the hidden fees. I think you should inform customers of all fees not just $20. rental plus $1 and change milage charge. Give customers the actual cost plus milage.LORIE M.
The owners of the business were late opening their store (~ 15 minutes). On moving day, a late start is not good, and 10:45 AM is really late.PATRICIA K.
I made my reservation at $0.69 per mile and was overcharged $0.99 per mile.Ken K.
Not happy with the service or the fact that he overcharged me for gas by rushing me out of the place and did not explain any of the hidden fees and lead me to believe the cost was simply $19.95 + Gas and that covered everything.RUPEN S.
I have been told that insurance is a must for a van which is a big surprise, so not happyVidya K.