Truck was in poor shape, location would not allow for a paper report to be filed on the outgoing condition, and was not available to check the truck back in.Barry F.
Customer Reviews for Elite Storage
(U-Haul Neighborhood Dealer)
Lafayette, CO 80026
(Next to Lafayette Lumber Company on S Boulder Rd and 120th St)
Services at this Location:
- Mon-Sat: 9 am - 4 pm
- Sun: Closed
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The units at Elite Storage are not only clean and temperature contolled, but they are also easy to access. The provided carts make moving heavy objects a breeze.SUSAN R. | Overall Experience
Elite Storage is fantastic! Friendly and helpful, great location too.Trevor H.
Customer did not leave a comment.Katelyn B.
Customer did not leave a comment.Tiana D. | Overall Experience
Very well organized and accessible. My stuff was in great shape 2 years later when I came back to pick it up.Matthew V. | Overall Experience
No cell service at location so makes it difficult to check-in, scan driver's license at check-in and impossible to drop off after hours using the app. They said they wouldn't have charged me the $20 'convenience fee' but i didn't want to take a chance so I had to come back the next day to check the truck back in. Nice people but bad location if the cell service is so bad.Anne J.
Customer did not leave a comment.KERRY L. | Overall Experience
Customer did not leave a comment.Jerrel C.
Customer did not leave a comment.JEFF N. | Overall Experience
Customer service was excellent. Great place to do business when you need a rental truck.Charles K.
Customer did not leave a comment.Robert J.
Continue providing the same service!Pascual A.
Customer did not leave a comment.Mary K. | Overall Experience
Staff is very nice,Professional and knowledgeable and efficient! I think them for this! SonyaSONYA K. | Overall Experience
Customer did not leave a comment.Autumn L. | Overall Experience
Customer did not leave a comment.Autumn L.
friendly, thorough, following good Covid guidelinesWilliam G.
Customer did not leave a comment.Grant M.
Customer did not leave a comment.Melanie S.
On the 27 the of September I wanted a 26 foot truck but since it was a Sunday the only place I could get one was in Erie at the CubeSmart the truck had a problem with the brakes and I was not going to drive it. No other trucks were available so I ended up with a 15 footer that did not work for me but nothing else to do. I was offered no price break or anything and had to take it. Then I had to order another truck to finish my move later and had to get another crew. I got a 10 footer from Storage West. Excellent and now Elite, these two have restored my faith in U-haul.Michael L.
Customer did not leave a comment.Harold C.
Customer did not leave a comment.AMY D.
They were very nice and accommodating! Definitely will rent from Elite again.CYNTHIA F.
The booking process was a mess, I could only book an 8:30 pickup, yet the location had to change that because I couldn't book for 24 hours though the website allowed me to. I got to the location at 8:30 and the app told me I had to come back at 9:00 am to check in with the location. Thus I wasted hours trying to adjust for your bad systematic scheduling.Kyle G.
Website crashed several times both checking in and dropping off. Crashed when pictures were taken and forced the process to completely restart.bruce J.
Customer did not leave a comment.DENISE C.
Elite Storage was great. Really nice and went the extra mile for me. The U-Haul online interface was terrible. It kicked me out of the system at least fifteen times and I had to keep logging back in. It usually kicked me out right after a failed photo to upload. Please fix this U-Haul!John S.
Customer did not leave a comment.PAUL M.
Customer did not leave a comment.Christine P.
Pickup location was changed last minute to a farther area, forcing us to pay more in mileage fees as well as gas. Truckshare pick-up process could be improved, as it can be hard to navigate. Found it annoying that there was a mileage fee on top of having to get gas for the truck. Not the worst experience, but will not be renting from uhaul again.Hanna H.
I can go in to a grocery store but have to go online to seal the deal. Which gor the second time in a row has cost me a lot of time..........today the mgr actually handed me the keys because on her end it was a done deal, while on mine it never gave me the box# or code. So frustrating and disappointing Thank you to the couple who run the facility. Because of her, I will call backSheryl M.
Sandra was awesome!!!Jeremy G.
Customer did not leave a comment.Todd B.
Truck cab was dirty, back wasn't swept out, windshield was filthy on the inside.Logan C.
Quick, efficient, friendly service. Thank you.Harry P.
A little more explanation about the after hours return would have been helpful. We managed it fine, but it took a lot longer than we expected! Thank you.Kris N.
Staff is amazing and so easy to work with!!!Thomas S.
Customer did not leave a comment.ARIEL G.
Amazingly friendly courteous people who care. Great jobThomas S.
Customer did not leave a comment.julie B.
Customer did not leave a comment.James L H.
Great Customer Service! Timely and efficient, explained procedures well! Friendly and go the extra mile to assist the customer!Arthur B.
Awesome and easy!!Michael B.
Great mobile service. Maybe mention that the alternate contact WILL be phoned during approval process. Many people DO NOT answer random phone numbers these days. It can slow down the process if they don't answer. Other than that great convenient service.Michael B.
The customer service at the Elite Storage was very poor. I called a few times confused about drop off and I was not guided to figure out what was best to do for my drop off. The person did not care to be thoughtful or helpful. The person/ man was rude in person during drop offNatalie G.
Nothing to improve! Keep your personal touch in all transactions and it will keep us coming back to you.Krishnamurthy S.
Customer did not leave a comment.Erin W.
Elite Storage is amazing! Great people who care about what they are doing and the product they are delivering. Only place to go in the north Metro areaTom S.
The fuel gauge out did not match the rental agreement. Damage on the vehicle was not marked with quick claim settlements, insurance was added onsite after I declined it during the online reservation.Travis J.
I thought they were nice/understanding about me having phone issues with the after hours drop-off. She had explained to me at pick-up that it might happen and no worries, but I had forgotten on Sunday.Rick W.
Customer did not leave a comment.Kristin S.
The Safe Move options seem very much like extortion to me. The way that it was explained at the time that I picked the up the truck was that if I did not opt for the Safe Move coverage, any damage to the truck would be charged directly to my credit card even though my auto insurance covers this. It was a very strident message which left me little choice. Also, the fuel refill guide was way off. I put the same amount of fuel indicated on the paperwork and ended up filling the tank when I received the truck with approximately 5/8 of a tank. Poor estimation.Michael H.
Customer did not leave a comment.Kevin H.
The staff here were very understanding when we had to extend a short term rental to multiple days an pricing is great . Will not hesitate to call them again hoping that's not for a very very long time .Jessica C.
Great service! Thank you!Wanda S.
Customer did not leave a comment.Russell B.
Customer did not leave a comment.Patrick T.
Great experience, fast service with a smile. They even have after hour check out on your own. Will use again.eric D.
They were nice and very helpful! I've always had a good experience with the service there!!ROBERTA M.
Amazing customer service, will be recommending this location to everyone!Barbara B.
Customer did not leave a comment.JAY S.
The mobile experience is slow and clunky.Eric L.
Customer did not leave a comment.Christopher J.
Customer did not leave a comment.KELLY O.
The couple that works at this facility was absolutely wonderful! The van I rented was in pristine condition and they were a joy to work with during a very busy time!Erika S.
Very professional and polite. Explained everything thoroughly. Completed the transaction by asking if I had any questions and then yanked me for choosing U Haul.Michael F.
The people who worked there were not very friendly. I asked questions and they acted like the questions were stupid. The man especially did not seem like he wanted me there.Beth H.
They provide pleasant, personal service at this location. It is my preferred location to rent equipment from in this part of the Denver/Boulder metro area.CARA H.
The vehicle and the service was great. However, I learned after the fact that UHaul advertises 59 cents per mile for weekdays when they jack up the price to 69 cents per mile for Saturdays. I didn't discover this until after I received my invoice. The representative could not explain why UHaul seems to think that a mile on Saturday costs more than one on weekdays and this bait and switch advertising sucks! Hey UHaul, this is bad business and I'll be letting folks on Yelp and other social media posts know about this soon! Hope you enjoyed the extra $5 bucks!Michael B.
I rented a uhaul from elite storage and there were multiple issues! Never again! First, the woman told us we could not return the truck on a Sunday and would need to keep it until Monday. She told us the insurance was $14 flat fee overall and it was actually $14/day so we were charged an additional day of insurance and truck fee. I found out afterward (from uhaul customer service) that she could have given us information on a uhaul drop site so that we didn't have to keep the truck an additional day. Second, she claimed we went 139 miles! There's no possible way we went 139 miles. I read on this thread that this has also happened to another customer at this location with over charging on miles. Third, the woman told us the MAX amount we would be charged was $105.00. We confirmed this with her 3 times! We returned the truck with way more fuel than it had previously just as a good deed - to later be charged $233 for a uhaul! Side note, this was an in town move! The woman at uhaul customer service- Shelly- was absolutely wonderful. She listened and helped me file an objection to this madness. I will never rent a uhaul from elite storage ever again! The woman was also very rude when i called to inquire and quickly hurried me off of the phone and told me she can't do anything to help me.Matthew S.
This location was good for us and the online reservation made it easy,James L.
The owners were very nice and I will use them again if I need a uhaul.Audra Y.
The owners of Elite Storage are very friendly and very helpful I would recommend this facility to everyoneJAMES H. | Overall Experience
The folks at Elite Storage were great. They had the truck ready to go for me. Great experience.Richard K.
We occupied several units for many years. The staff were very friendly and helpful over the years. Thank you so much.BOB JOHNSON C. | Overall Experience
Super friendly staff and very clean location and equipment. I will choose to rent here again!Cordelia P.
The only set back is the location is not accessible to the bus, other than that it has been good experience.MARY M. | Overall Experience
A great place to do business withRON S.
Needed to store my belongings in between moves. Couldn't have found a better place and couple to support us in this endeavor. Thank you!BRET F. | Overall Experience
This is the second time I've rented from them. Easy, secure and friendly!ELIZABETH SUSAN B. | Overall Experience
Worked perfectly for our needs.GEORGE R CAMPBELL BY J. | Overall Experience
Customer did not leave a comment.Sherry C.
The U-Haul truck was perfect; it was well maintained and helped to get the move done efficiently. Exactly what I needed. However, the staff of Elite Storage was extremely unhelpful, rude, and lethargic. It is very likely that I will utilize the services that U-Haul has to offer again, but NEVER again from Elite Storage in Lafayette, CO.Adam H.
Why are we charged a cleaning fee? The truck was left in the same condition as when we picked it up. Will not rent from this location again, and likely not rent from Uhaul at all again.Sarah K.
Great place for your storage. Owners were outstanding. Would highly recommend to anyone that wants safe, secure, and a clean facility at very fair rates.ALLEN S. | Overall Experience
Customer did not leave a comment.Stanley H.
I have been renting with U-haul to move my company equipment for years and have never had such a terrible experience. They charged us 100 miles more than we put on the van. I have calculated over and over again the exact route we drove to Denver and back to Lafayette, and they have completely tried to screw us over telling us that we put 160 miles on the van which my husband and I know we didn't. In addition to that, when we picked up the truck, they told us to please return it with a full tank, because that' what it was supposed to be at. And we filled up the tank EVEN THOUGH the tank wasn't full when we picked it up. But it was almost full so we didn't want to bother to say anything. Now I see how poorly they pay attention at Elite storage or possibly just trying to make some extra dollars when they can. I would not recommend anyone going to Elite storage and will make sure to leave a review online if possible in order to help others avoid this experience.Isabel V.
I didn't make the truck dirty but was charged a cleaning fee. I returned the truck exactly as I found it.JAMES A.
This was my first contact with this UHaul site. My experience was great I would definitely recommend going to this site to others. Thank you!Beth G.
Everything was perfect! Only needed a month to store my things between leases, and Elite Storage hooked me up! Great prices, great service!MASON J. | Overall Experience
Customer did not leave a comment.KEVIN B.
I’ve moved all over the country and had many storage experiences over the years and this place is amazing! So well run, expert friendly staff - thanks guys!HELEN M. | Overall Experience
Very accommodating!Kathryn D.
Customer did not leave a comment.MARY M.
Everything was great. I wish the price could have been a bit lower.JORUN J. | Overall Experience
Nice feel and location.CRAIG C. | Overall Experience
Customer did not leave a comment.Johnny H.
Really great resource for college students looking to house their things over the summer! cheaper than Boulder and much nicer.EMILY C. | Overall Experience
I would recommend elite storage to anyone! The facility is very nice and clean, and is easy to access at any time! The staff was extremely kind and helpful.OLIVIA F. | Overall Experience
Great facility and staffDAVID J. | Overall Experience
Excellent Service, exceptionally clean and owners are very welcoming and helpful. I would absolutely recommend Elite Storage to others, and use them again in the future.LAUREN M. | Overall Experience
Customer did not leave a comment.Kristin B.
Customer did not leave a comment.George Y.
Customer did not leave a comment.Kristin B.
Fire the Woman who works behind the desk she's Rude and her personal relation skills are of a ten year old in junior high who HATES there Job I will never go back there again. I will also tell everyone I know to go somewhere Else.JOSEPH M.
I would recommend to a friendSTEVEN E. | Overall Experience
The couple that run the place are awesome. They treat you family.Very accommodating and professional. We highly recommend this storage facility.Safe and secure.Richard J. | Overall Experience
Customer did not leave a comment.KENNETH T.
Customer did not leave a comment.Paul K.
The staff was friendly and professional.Michael T.
Need 24 hour drop off option.Kevin H.
Very friendly, accommodating and reliable as well as clean and convenient facility. Cargo van was new and state-of-the-art. Thank you very much!Patricia A.
I called them to complain about the size of the truck was not what I ordered and they didn't know any information. Just saying call UHaul, I'm sorry!Lourdes G.
Customer did not leave a comment.Kristin B.
Customer did not leave a comment.FELIX T.
Customer did not leave a comment.Melissa M.
Customer did not leave a comment.Josh W.
After a discussion about the fuel level of the truck and it was proven that the gentleman at the front desk was wrong, I was told to "Not Rent from them again". I will not be renting from them again and neither will any one I know.Mary K.
Customer did not leave a comment.Richard M.
Customer did not leave a comment.Robert W.
Customer did not leave a comment.Caitlin R.
Customer did not leave a comment.Kristin B.
Thank you for your service! Unfortunately, I had a last minite change in plans and won`t be needing the storage room after all.Erin D. | First Impressions
Secure, clean location. Staff very helpful.BRIAN H. | First Impressions
Very happy with the unit and the facility.JOE M. | First Impressions
I was very impressed by the cleanliness of the facility. The owners are really friendly and helpful. Will recommend to anyone looking for storage!KYLE M. | First Impressions