Customer Reviews for Elk River Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

We'll use them again! No change needed.

Rating:

3.0

They did not have the package of furniture pads available that I reserved. I was instead given six pads that were dirty and laying loose in a storage room (at least I wasn’t charged for these). The trailer was very dirty on the inside and had a terrible smell from something that had been spilled in the trailer and not cleaned up.

Rating:

5.0

I was extremely impressed with the gentleman I worked with at this location. He was extremely helpful. As an example, when testing the trailer lights, there was an issue with the breaklights. He made every effort to check the trailor equipment and wiring. I had a test light and found the problem was on my vehicle while he was looking into the trailer equipment. He then helped troubleshoot my vehical. We had the issue resolved very quickly with his help. He was highly professional, knowledgeable, and helpful. Minor comment... Google maps shows your location is on the opposite side of HWY 72. Not too big a deal usually, but in this case, it's a little hard to see from the road.

Rating:

5.0

The equipment was perfect for the job, thanks!

Rating:

1.0

You keep emailing me and I have not used UHaul for years. Who the hell are you trying to contact.

Rating:

5.0

Roger provided excellent service

Rating:

5.0

Service was exceptional. The lady in the office was very helpful.

Rating:

5.0

This is an excellent location for U-Haul. The equipment was perfect and the agent, Tina, was great to work with. She went out of her way and even took care of a pricing issue after the rental. I highly recommend this location and U-Haul.

Rating:

5.0

Roger was the nicest and friendliest person I've ever worked with during a rental experience. The entire process was effortless and streamlined. It's guys like him who are a huge benefit to U-haul and his business. Thanks so much for the assistance.

Rating:

1.0

First I want to make this perfectly clear. My poor rating is not a reflection on the dealer. They did and excellent job with providing the equipment they had on hand. Here is my problem. U-Haul online reservation needs to get its act together. Because the appliance dolly I had reserved was not available anywhere near me, my move was immensely more difficult. We had to move a refrigerator, chest freezer, clothes waster and dryer using only carrying straps. Someone needs to make sure ALL equipment is available at the time the truck is picked up. How hard would it have been for someone to email Elk River Storage and ask if they had the dollies I needed and if they didn't make sure they got them before I picked up the truck? This isn't rocket science people, and this is not the first time I have rented from U-Haul and ended up far from satisfied. The last time I rented from U-Haul, I was unable to get the 26' truck I had reserved. Because of this, instead of 1 trip between houses, I had to make 3. With that move, I also did not get all the dollies I needed. Again, I will repeat that this is not a reflection on Elk River Storage. They had the 26' truck and furniture pads, none of the dollies. Reservations should have been able to figure that out and made sure they had it before I arrived. This Sincerely, Kevin J. Brooks

Rating:

5.0

She was so polite and friendly. She even welcome me to the neighborhood.

Rating:

3.0

Only thing is we paid for 12 moving blankets an there only 9 in the plastic bag we were given Guess I should have counted them

Rating:

5.0

Very helpful with the reservations and turn in. Truck had less than 10k miles, ran great.

Rating:

4.0

Best agent I dealt with during this rental.

Rating:

5.0

Roger Schilling does an outstanding job!

Rating:

5.0

No suggestions for improvement, the experience was good.

Rating:

1.0

It sucks because you won’t reimburse me for the tow I had to pay out of pocket for and that’s not a good way to run a business

Rating:

5.0

Great service

Rating:

5.0

Everything was great

Rating:

5.0

I would tell all my friends and family.

Rating:

5.0

Can’t think of anything, everything went very well and Roger is so very nice

Rating:

5.0

This location has the best customer service of any location we have ever used and that is a LOT over the years. Great staff, good equipment.

Rating:

5.0

I suggest adding tongue Jack's to your trailers. Lifting the tongue to set on the ball could hurt someone's back.

Rating:

3.0

Charge them for the time they need something instead of robbing them

Rating:

5.0

appreciate the kindness. thank you

Rating:

5.0

Very patient and helpful!

Rating:

5.0

Friendly and professional.

Rating:

5.0

Roger was very friendly and helpful with the process.

Rating:

5.0

The man that helped me , went above and beyond.