Customer Reviews for Elkins Truck Service Inc
(U-Haul Neighborhood Dealer)

56 reviews

38 11th St   Elkins, WV 26241

(304) 591-1205

Hours

  • Mon–Fri
    9 am–5 pm
  • Sat–Sun
    Closed

Services at this Location:

Contact Us

(304) 591-1205

38 11th St
Elkins, WV 26241

Services at this Location:

Hours

  • Mon–Fri
    9 am–5 pm
  • Sat–Sun
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Delia C. 
Rating:
5.0

Customer did not leave a comment.

Eric S. 
Rating:
5.0

Customer did not leave a comment.

Eric S. 
Rating:
5.0

Customer did not leave a comment.

Eric S. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

REBECCA S. 
Rating:
4.0

Wife spoke with agent by phone and he had everything ready for us to pickup. Thank you

sherry B. 
Rating:
4.0

Customer did not leave a comment.

Bryan K. 
Rating:
5.0

This is a great location to rent from or drop off a truck. It is very clean and they are very friendly and helpful!

Dawn L. 
Rating:
5.0

Everything was fine.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

RICHARD B. 
Rating:
3.0

I orders 1 equipment dolly, go two regular dollys instead, ordered no blankets, and yet was charged for them.

PATRICK H. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
3.0

I had reserved boxes, but this location doesn't have boxes, so I had to go to a different location.

ROBERT P. 
Rating:
5.0

Service was excellent no improvement needed. Thank you for making our uhaul experience a great one.

DONALD P. 
Rating:
5.0

Amanda was amazing, she went out of her way to find a truck and made all the arrangements on my behalf. It was a blessing to have someone willing to go the extra mile in helping someone in a difficult situation. I needed to get my daughter moved and moved quickly. Thank you Amanda and UHaul.

BRENDA S. 
Rating:
5.0

Customer did not leave a comment.

Jason H. 
Rating:
5.0

Customer did not leave a comment.

Martin W. 
Rating:
2.0

First off, this was the second location for that morning! We waited for my card to go through on the website but it didn't state that my payment wouldn't go through until I picked the truck up. Ended up having three reservations, one canceled, one pending and the one I was working one when I called U-Haul. Next I got the first box code over the phone , tried it and no key was In The box. I called back, and waited then she gave me the code to the second box, no key. Then she gave me the code to the third box, no key. Like, wow! I had my 81 year old mom with me. By now it was almost and hour and we both had to use the bathroom. With the pandemic there was no one open with a bathroom to use. The lady on the phone sent us across town to the location where we got the truck. But another forty minutes of waiting for the man with the key to show up, cause the key boxes weren't connected to the trucks yet! The maintenance guy who was there did let us in to use the bathroom though. Finally the man came and I went In the office with him to sign for the truck. He didn't go over the truck or tell me if it had any issues. We had six family members waiting all off this time at my moms house to help. We all were very frustrated! Well, while driving the truck I experienced a very back jerking between 50-60 miles per hour. At first I thought it was the governor that only allows a certain speed. But it wasn't consistent! One time it would jerk the heck out of me and the next it went smooth. It just drove slow from then on to prevent it. We got everything delivered, most was u harmed from the violent jerking of the truck. But the next two days I couldn't move my neck and have had a bad headache all week! The company needs to Che k this truck out and let the drivers know!

June H. 
Rating:
5.0

Customer did not leave a comment.

BRUCE W. 
Rating:
5.0

Customer did not leave a comment.

karen B. 
Rating:
3.0

I had reserved a 26 foot truck and was never notified. The last communication I received from U-Haul I was to pick up the 26 foot truck at Kidwell's Auto in Parsons, WV. After speaking to a rep I was informed that I would be getting a 20 foot truck and a 6 x 10 trailer. I was extremely luck to find a driver for the trailer at the last minute. I also left more gas in the truck when I returned it, but was inform that no credit would be applied for doing so. All in all my U-haul experience was less that satisfactory. The only good part was the representative at the Elkins, WV location. It was obvious that central scheduling over booked!

Sandra P. 
Rating:
5.0

Customer did not leave a comment.

Teresa B. 
Rating:
4.0

Customer did not leave a comment.

Victoria K. 
Rating:
5.0

Customer did not leave a comment.

john Z. 
Rating:
5.0

Cant think of anything was very pleased

ROBERT G. 
Rating:
5.0

Customer did not leave a comment.

LEXUS H. 
Rating:
5.0

Although the truck had 50k miles, it had fresh tires and ran well.

kevin C. 
Rating:
5.0

The return of the vehicle required me to go online, which was impossible because I could not get good cell service at that location, and did not have a password when I moved to a better location, so this took far longer than it should have. Just have us drop off the keys and contract, there shouldn't be any more steps than that.

Greg M. 
Rating:
5.0

Customer did not leave a comment.

Lance K. 
Rating:
5.0

Customer did not leave a comment.

Dustin R. 
Rating:
5.0

Customer did not leave a comment.

Sara W. 
Rating:
5.0

Customer did not leave a comment.

kevin K. 
Rating:
5.0

Customer did not leave a comment.

AMIE W. 
Rating:
5.0

Customer did not leave a comment.

Sarah T. 
Rating:
5.0

Customer did not leave a comment.

BRANDON Y. 
Rating:
5.0

Fast, friendly service!!!

ambassador M. 
Rating:
5.0

Customer did not leave a comment.

Paige W. 
Rating:
5.0

I originally made a reservation in my hometown as it was closer and more convenient. I passed by the Buckhannon WV Uhaul everyday and after a couple of days I saw a truck that I thought was scheduled for me. 2 days before my reservation date, I received a call and email that Buckhannon WV Uhaul could not obtain the size truck I requested. But I saw a 15ft truck in their lot 4 days before my reservation date and it was still there in the evening after I picked up my rental from the Elkins WV Uhaul, 25 miles out of my way. I am very disappointed in the service of the Buckhannon, WV Uhaul dealer. I give them a poor rating for customer service.

Donald S. 
Rating:
5.0

Easy access location. U HAUL associate is professional, fast, efficient, friendly and helpful,

CRAIG R. 
Rating:
5.0

The guy there was really rude he had very bad words for me and my mom. He lied to me and wouldn't help me with my issue. He closed the store an hour early and forced me and my mom out

Tonya W. 
Rating:
5.0

Drop box was easy to find. Parking the truck was easy to do. The center was so close to my house - perfect!

Brian C. 
Rating:
5.0

The truck only had 1250 miles on it. There were no problems at all with it. The service from Elkins Truck Service could not have been better. They were quick, efficient and friendly. I was very happy to have rented from them and will rent from them in the future.

David H. 
Rating:
5.0

Customer did not leave a comment.

Natalia G. 
Rating:
2.0

explain if they are going to close early where to drop keys off instead of charging me another day plus $75 for locksmith which is BS. very dissatified with results of 1 day rental an never answered my calls I tried to contact u haul all I get is fill o ut review which I still have not gotten this resolved $159 for 1 sm pickup 4 block move for 1 day al week an wouldn't give me u hauls boss number.ms Roberta King 26241 from Elkins Truck Service

ROBERTA K. 
Rating:
5.0

Customer did not leave a comment.

matthew H. 
Rating:
5.0

I do not like the return process to be completed by internet. drop a key, drop contract is great but I had to contact an employee at home to give her my time because I could not "register" since I did not have phone coverage in Elkins, WV.

April W. 
Rating:
5.0

Customer did not leave a comment.

fred T. 
Rating:
5.0

Customer did not leave a comment.

Susannah C. 
Rating:
5.0

Customer did not leave a comment.

Matt W. 
Rating:
5.0

Customer did not leave a comment.

Tanya B. 
Rating:
5.0

Excellent service! We will let others know about you. Thank you!

womens aid in C. 
Rating:
5.0

Having man power available for those that need help with the loading and unloading process would always be a bonus and a service I would pay for.

LAURA W. 
Rating:
5.0

Excellent customer service. Thank you

Freddy Z. 
Rating:
5.0

Customer did not leave a comment.

phyllis W. 
Rating:
5.0

Customer did not leave a comment.

Ricky L. 
No reviews have been submitted for this location.

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