Customer did not leave a comment.Chance N.
Customer Reviews for Elmwood Self Storage & Wine Cellar
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Robert G.
Being charged $9.75 for a credit card charge is ridiculous! I have so many complaints about U-Haul there isn't enough room here to type it all. I WAS a frequent and satisfied U-Haul for close to 30 years, but my last two experiences were horrific.lori S.
More out door signage would help find it.Roy P.
I know for a fact that the fuel was good but charge me 5 gallons of gas. I don't agree.Aaron F.
Customer did not leave a comment.Antione H.
Customer did not leave a comment.Tommie S.
Door-to-door absolutely perfect customer service. That includes on the phone as well.Sean M.
Have this transaction done with a person and not online. The background check and all documents needed for the rental should be done before the time of the rental. I would never do a U-Haul rental strictly online again and would not recommend. If I were not somewhat technology literate I likely would not have been able to complete the rental.Kingi J.
they claimed I took a dolly, but I didn't and charged me for it.SEAN W.
Customer did not leave a comment.Tahlala M.
Customer did not leave a comment.Liliana R.
Everything was greatTamara H.
The truck had water bottles in the cab. Ordered moving blankets were not in the truck. The storage store reimbursed me right away but didn't have blankets for the move.Dawn F.
Equipment a little better services Better pricing, paid more for a smaller rental van than larger oneDavid E.
The folks there were extremely helpfulCHUKWUKA E.
Change the wiper blades. They were horrible.Glenn D.
Customer did not leave a comment.Tricia K.
Customer did not leave a comment.bradley A.
Customer did not leave a comment.Melvena W.
Customer did not leave a comment.Kazli S.
Customer did not leave a comment.Autumn M.
Melanie provided excellent service and was very friendly and accommodating. She made the rental a very positive experience.Keith M.
Customer did not leave a comment.Victoria V.
This location in particular was the best location I have ever used in my entire life! Staff was super friendly, truck was clean and new and the process was so simple and quick!Justin V.
One of the two front desk staff was kind. But the female staff was unprofessional, condescending, accusatory and aggressive after she asked if I would be using the rental over Mardi Gras and I answered in the affirmative. After I said yes, she took a deep breath and closed her eyes (as if deciding whether or not to rent to me) then frowned at me, raised her eyebrows, and said in a very judgmental, accusatory and angry tone "You KNOW that has to come back clean, RIGHT!?" This immediately put me on the defensive and I asked "Are you going to rent me the van or not?" Then she stood up and walked out on me, angrily saying "I don't have to put up with this". Thankfully the other staff member came over to finish the transaction in a professional manner. Obviously this location has had issues with rentals over Mardi Gras, but that is no reason to make the customer in front of them feel like a criminal when there was nothing done to provoke it (was it because I was wearing a hoodie?) .I have been renting uHauls regularly (12+ times/year) for over 15 years, and hope to never have to enter this particular location again.Kevin M.
Customer did not leave a comment.Kathy W.
The pick up location was moved after I made my reservations. I understand this can happen, but it was a bit inconvenient. Overall, I am satisfied with the service.Harold Anthony M.
I wasn't thinking so I just dropped the truck off & didn't get a receipt. Sure enough the next day I was charged a $45 late fee when I turned the truck in an hour before it was due to be returned.kahla H.
Customer did not leave a comment.Aaron S.
The power steering and brake system of the vehicle was not working correctly. It significantly got worse and worse as I continued to use the vehicle. It got to the point where I was having a hard time getting the vehicle to stop. I noticed a large puddle of red fluid coming out from under the truck after leaving the storage place. I immediately returned the vehicle with items still in it. The vehicle is returned to the location, but I have to go back in the morning to retrieve more items from inside of it. The customer service team was friendly and helped. However, the vehicle needs work and this could have turned into a big liability issue had I not make the decision to return the vehilcle asap.Russell A.
After almost and hour to pick the truck up using the website then the truck wouldnt start then had to wait another 30 mins for road side assistance to show up then had to wait for them to get it start. So almost 3 hrs behind on my move .Nicole H.
I made arrangements in Morrow Ga to pick up the truck in Gratna La at 9am. Requested and paid for a dolly with the rope, but when the truck was picked up there was no dolly at all. Lady called to confirm my truck rental on the truck and once I said yes, I received an email saying that I could pick up the truck at 12 noon, this should have been told to me prior to her confirming my rental. The only reason that I kept the rental is because of time restraints other than that I would have used another company.Carlene J.
After hour drop off was easyElisha M.
Took over an hour to pickup my vehicle setting my day off to a bad start. The 24/hr pickup service needs improvement. I had a similar bad experience with another truck pickup under my wife's name a few weeks earlier. The truck barely had any gas to start with. I feel the trucks should have at least a half a tank when you pick them up, this one barely had a 1/8.Sal C.
Customer did not leave a comment.Erich A.
Customer did not leave a comment.Allen S.
Customer did not leave a comment.Emily B.
Customer did not leave a comment.Dwayne G.
They did not have my 26' truck avail so i had to take the 20'. I hired 3 guys to move me from New Orleans to Mandeville. I had to make 3 extra trips the next day with a broken foot in my SUV bc i no longer had help and my â€œreservationâ€ wasn't avail. I want a partial refund. I will e mail pics of my loaded up SUV and broken foot. This is terrible service.Kelli R.
Customer did not leave a comment.Craig B.
The service at the drop off location was horrible. The manager at Tulane ave location is rude disrespectful and very unprofessional. I called the location owner 5 times and never responded. Then I found out the he listed me on no rent list. I am so disappointed.... I rented from Uhaul more than 20 times.its the first time I hear of a business that allow employees the disrespect the clients.William S.
Customer did not leave a comment.shanika S.
Customer did not leave a comment.Diondra M.
The worker that assisted me was very helpful, courteous and it took very little time for her to get me checked in and out the door with my rental.Chiquita C.
Perfect. Thank you!Peter H.
Customer did not leave a comment.Samuel B.
Make the self check-in process faster. It took 15 minutes for the approval process to complete.Jennifer T.
According to my calculations, the sales tax should be at the most $7.38 not $7.39, based on a rate of 9.20% for Jefferson Parish. Kindly explain where I am wrong; or is U-Haul getting extra pennies from all their customers?rene G.
agent was very nice And helpfulLarry G.
Customer did not leave a comment.Regina T.
Customer did not leave a comment.Claire E.
Customer did not leave a comment.Jean Paul D.
Everything was perfect for me.Donald F.
Customer did not leave a comment.Kimberly B.
Customer did not leave a comment.Rene B.
Customer did not leave a comment.betty R.
Customer did not leave a comment.Dianne S.
East check in and return experienceMichael B.
Customer did not leave a comment.Lilbrian D.
Customer did not leave a comment.Brandon M.
Customer did not leave a comment.lee B.
Customer did not leave a comment.Jesse G.
Customer did not leave a comment.Earl M.
Customer did not leave a comment.Ernesto M.
Please ensure that all employees are aware of how to check to see how long something can be rented before giving that information to customers. I called corporate on Friday, Nov. 9, 2018 at 9:01 am (central time) and spoke with Kenetra Woods. She informed me that the rental I wanted to reserve was available for 24 hrs when it was only available for 12 hours. Due to this misinformation I had to cancel a reservation and look for a new one, which was a bit of a hassle. As a customer I ask that you please ensure that your employees are adequately trained and are giving accurate information. ThanksNiesha C.
Customer did not leave a comment.lee B.
Customer did not leave a comment.Leslie M.
Customer did not leave a comment.Ray D.
Customer did not leave a comment.byron K.
Customer did not leave a comment.Scot B.
Customer did not leave a comment.JAMES M.
Customer did not leave a comment.GEORGE J.
Service is always exceptional here!!!!AHN T.
The key did not get put into the key pick up box. After an hour of phone calls I had to drive to another location 8 miles away.Michael C.
It took a long time to get verified to rent the thing for a trip that was less than 10 miles.Christian D.
My experience was excellent all the way aroundâ€”great customer service and a sparkling new cargo van!elizabeth S.
Customer did not leave a comment.Candance D.
Have a little more gas in the van when I pick it up.Louis D.
Customer did not leave a comment.Craig F.
Customer did not leave a comment.Marquitta B.
Nothing. Christine was Very polite and knowledgeable when I made reservation and vehicle was exactly what we needed. An absolute Pleasure Doing business with these people.Don E.
Customer did not leave a comment.Patrick P.
I returned rental on time, gassed up, and clean. I checked my bank 3 days later to see if my $100 credit for down payment was applied to my banking account and instead I was charged another day . I immediately called Uhaul and was told the customer service agent would call the area manager Mike and see if he would issue my checking account back the $87 dollar credit back to me for the incompetence of the office checking in there rentals in a timely manner. I will be able to receive my $100 down payment reimbursement. I sincerely hope this issue is taken care of with delicacy so I can use Uhaul in my future rentals. Such a disappointment.Kim D.
Fast and efficientRyan L.
Check to make sure the U-Haul is clean between uses. The cargo van had a strong urine smell and wasn't the cleanest.Erica B.
Have furniture mats available if they were orderedJodi M.
I don't know where to begin. On Saturday I made reservations to pick up a U-Haul 10' foot truck went there someone canceled my reservations. Then I reserved a truck for Monday called the 1-800 number ask for the same truck but if I could make my reservations earlier went there it was a van. The dolly was not in the van. Just all around poor experience!!Keyona M.
My husband and I have been together 27 years and whether we move across the street or across the country we only use Uhaul. They're reliable and fair and always have clean storage space if we need it. I would be remiss if I didn't mention that no matter what location the staff has always been so very helpful and curtious whether in person or on the phone. We would never consider using nor would we ever recommend any other company ,thank you Uhaul for all the service over the years. When we finally purchase our forever home you can count on us calling you again. Sincerely ~The McCrea family ????michelle M.
Dropped off after hours, location was easy to park in and very convenient.Dakota G.
Customer did not leave a comment.KuanJui S.
I made a reservation for a 2 day rental of a 26' truck on line for pickup at a location near my house. When I arrived, the person at the counter informed me that they haven't been a U-Haul supplier for quite some time. I called the 800 number and was given another number to call. While waiting on hold for 16 minutes I received a text from U-haul that my truck was available across town. When I arrived the second location the person at the counter told me I was only allowed to have the truck for 10hrs because that what U-Haul has for my reservation. I of course ignored this and used the truck as long I needed. I will continue to avoid using U-Haul in the future and stick with Enterprise, Ryder or Penske. Those rentals are much easier and convenient.Mark B.
Customer did not leave a comment.Dale P.
Customer did not leave a comment.Julian H.
Customer did not leave a comment.Lani N.
Is too spendsive to use just for a few hours!!Nencireex A.
Nothing that I can think ofEDWARD G.
Absolutely awesome customer service!!! A+++++++ The folks here deserve recognition!!!!!john H.
The salesperson was very cordial and informative. The truck met our moving needs and ran great. I would recommend renting from this U-hall to my friends and family.ANN G.