Customer did not leave a comment.Kelly C.
Customer Reviews for Embit Computers
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Vehicle trunk was dirty and muddy. We had to cover it to ensure our items would not get stained. After hours key lock was broken, hence instructions were given to place the key under the driver side mat and lock all doors. I hope I am not going to see some absurd charge. I was unable to reach Uhaul customer service line as well to report this.Farzana G.
Customer did not leave a comment.GURPREET D.
I was overcharged for 70$Manpreet K.
The owner came at 9:58 am to open the shop. When i went in at 10 am he asked me to wait 10 min outside. I guess he doesnt value the time of customer.Navdeep G.
Customer did not leave a comment.Domingo D.
I made a reservation on the phone, the Uhaul rep took my credit card details and confirmed that I would be able to pickup from the location at Williams Parkway at 1pm. When I reached the location, a teenager at the counter told me that he would not be able to help or give me the keys to the Cargo van. I showed him my online reservation # and info but he said the owner was away therefore he could not help. I called Uhaul and was told someone would call me back. I received a callback from David Butler, who asked me to go online to process the pickup, the online link kept freezing again and again. On calling David back , he was able to help with the lockbox code to get the vehicle keys and take my payment details. It was 2pm when I got the keys and was able to leave your store. Now to top it the gauge for gasoline showed empty, so I filled $45 of gas but it did not budge at all. At the end of my journey at 8pm, I finally saw the gas needle move to 1/8 th the tank . So I called David to confirm if I needed to fill more gas and was told it would be okay to bring it back. I appreciate his help but this whole experience is way below expectations. I was very disappointed that such a reputable business as Uhaul had such lack of professionalism and value for their customer. It was not only the Inconvenience at the time of pickup but also lack of respect for an individual's time. I hope there is proper training and procedures in place to rectify this situation.Rajiv J.
not enough guidance from the person working here.Akhila A.
Customer did not leave a comment.Salah O.
My fuel indicator was full but the guy still charged me.Amandeep S.
You guys have charged me extra for not maintaining your server and penalized me by charging extra 50$. Your service was not available and i was not able to sign out from phone. Next day i called and they let me signout and i was ending up paying extra 50$. This was such a bad experience and i will not going to take the Uhaul service anymore and let my circle know about this pathetic serviceMuhammad yasir K.
Worst customer service. I was charged for two days rental though i asked for 5 hours, store manager did not change from 4 hours to 5 hours. and customer care agents really sucks when i took this issue to them. They said they cannot do anything and i had to talk to store guy. i will not recommend UHaul to anyone. instead i would go with Home depot.PADBANABASHARMA V.
Customer did not leave a comment.Bhargava S.
No directions, or help from location person, since procedures change, totally denial for any kind of response if anything asked about UHAUL Clean , means inside the cabin , dashboard, cup holder not even sanitized after last person used it.Younus K.
Customer did not leave a comment.CARLOS S.
the first issue i experienced was on my reservation it showed a different location Technosis computers had to call into support and my pick was late. the truck was also not cleaned there was used mask in front. outside of that the rep was helpful. no issues with Embit computer's locationCorey W.
Customer did not leave a comment.bramha R.
I ordered a dolly and equipment pads/covers and neither were inside the truck. Truck was at 1/4 tank which delayed me even further because I had to fill up.Marcus T.
Customer did not leave a comment.SUKHJINDER S.
The cube truck that was used was shit. The condition the truck was in wasn't road worthy! And you guys charged me $470+ for shit? Never using you guys again!SHANNON C.
Customer did not leave a comment.Jaskaran R.
Customer did not leave a comment.JONATHANB B.
Customer did not leave a comment.Balraj B.
The broker that I went to was not helpful at all. I have been renting with Uhal for years and this was my worst experienceErica P.
In app it shows $72. But you charged $97.18JAGPREET S.
easy process, very convenientJulia C.
Customer did not leave a comment.CHARLES JO FRITZ M.
Customer did not leave a comment.KARAMDEEPSINGH S.
Customer did not leave a comment.Brent N.
The vehicle cab and cargo area were a mess. It was not an issue of the previous user not cleaning it, rather it was clear it had not been cleaned in months. Also, I verified the return myself online yet was charged a convenience service fee that should have only been added if I had not verified the return online so it's obvious this charge was manually added in an effort to rip me off.GREGORYC W.
I was over charged for an item I didn't receive.Anas M.
I didn't have a good experience for this pick up place as when I reached one more person was waiting for the keys. We tried calling uhaul customer care but it never got connected for him and embit computers owner was not ready to help. I was lucky to have a uhaul account through which I later figured out that we can take keys online. I was feeling bad for the other gentleman as he was still waiting. Secondly my bill was of $53.67 but I was charged $60.02, I tried calling uhaul customer care and it took 56 minutes to connect and lady told that this money is kept by your bank to keep the booking that make no sense to me as deal is between uhaul and myself why bank is holding money.Baltej Singh A.
My km driven was not correctSukhwant S.
The location is okay. Just won't recommend u-haul in general. Hidden charges always exceed the amount chargedCollins B.
Got additional charge on my invoice when the whole uhaul system is broken. As per the agent on the phone, the store doesn't share location to do self return and then charge additional amount to complete the return. Why the customer has to pay when system has a flaw within uhaul. Please advise and return the additional chargeMuhammad H.
It wasn't that clean but it was okay. Easy driving truck and i loved it!WILFREDONUQUI V.
Location entrance and exit is not good. Location employee was not that friendly to help. He simple said to use your phone to check in but there was an issue while crating account then location was not react as friendly manner to help . Need improvement on customer service sideHARMANDIP S.
Customer did not leave a comment.DALJIT SINGH M.
The onwer/manager of the location was not at helpful and only had one answer for all The questions which was â€œsearch online, everything is onlineâ€. It was my first time renting a U-Haul and I had no idea how things work. Had to spend 15-20 minutes in opening the back lock and getting the code. I would definitely never recommend renting a truck from that location.Jatinder V.
We are trying so many time for phone call but nobody answer for phone call you have to improve customer service..Novlinder B.
Customer did not leave a comment.Comfort A.
This is not what I excepted from you guys you mobile pick up sucks and does not work there was no drop box at this location You charged me twice meanwhile I had call uhual Pretty said to that you guys doing this to people and wasting there time and over charging them. I will never book from this location or from uhual ever again.! This one the worst experience I had with uhual Check my contract Nasir AhmedNasir A.
Online equipment verification didn't work. I was charged $20 fee for one reason. Have to call and request a refund. Now it's not even clear if I'm going to get the refundROMAN G.
I'm not happy picking up truck this time, there was no clear instructions to drop key infact there was no drop box at this location. Also it took 45 minutes to drop the key!!! Had a word with customer service at u hall to get clarification took huge time. This rating for the overall service which I got this time..Ahmed Pasha S.
I hope there is a rear camera in every vehicle of U haul.rehan S.
The person who is in charge was not cooperative. He was not ready to helping and said you have to do your own. We don't help in logging or something else. When I returned the van then also he was available, I asked him to check the van , he said he is not involved in checking.. A call from the executive, I can explain better.Santosh P.
I was charge and extra $22.60 uhaul calm for after hours BS and nobody can explain to me took the truck bout after 7 pm on Saturday return it bout 9:50am Sunday morning. where is the after hours I need to know.IRVIN A.
The owner is a crook. charged me extra fees for no reason. The worst location I dealt with regarding a Uhaul. Investigation pending.Rushikesh K.
Customer did not leave a comment.Simran S.
Very rude. Worst experience ever.Rujessana A.
Customer did not leave a comment.Parvinder Pal S.
Customer did not leave a comment.shivam K.
Customer did not leave a comment.Nishant N.
No instructions were mentioned , like how can i pick the keys and wether it was online or going in person to the shop . When i went inside the shop to ask how can i get the keys , he is not helping me either . He just said call uhaul customer care number . And after i done my trip , when i parked the truck then i got the instructions about how to get truck keys through online .Kulveer S.
Continue to keep up the good workHeidi L.
I had the worst experience. I had a drop off time at 2 and i called the uhaul customer service to tell them i was going to be late and when i got to the location the unit i was supposed was closed and locked. I knocked on the door none answer. I called uhaul and the person i spoke to called the owner and he didnt pickup. And we got disconnected. Then i called again and andrea picked up. She also tried calling and none answered. Then she ask if i want to drop off at a different location. I didnt want to add cost to the truck and said no. And she said that i can drop the key in the dropoff bin and also i wont be charge for the late since i had to wait an hour in the parking lot and the owner still didnt show. After a few hours i get the receipt and the owner charged me 10 extra for fuel and the late fee. I call uhaul and told them i have pictures of me fillin the truck with gas and that i wasnt suppose to get charged for the late fee. She aid go to the location and talk to them. I went and showed the fuel and the picture and then he went ahead and refunded me the 10 dollars for the fuel but not for the late fee. I spent so much on the phone with uhaul and had to wait in the parking lot for an hour and the owner never showed. I rent from you alot and this has been the worst experienceKuljit K.
Customer did not leave a comment.Jagjit D.
good guyweiguan W.
I dont know why i am being charged for the fuel because i gave it exactly the amount what i get . Not at all happy with that. Also filed another complaint day before, someone called in i asked them to call in 5 minutes and no one reached out to me. What is wrong with u haul, they were supposed to be really good.AKASH B.
Customer did not leave a comment.Paul E.
im still waiting for a call back regarding my 7$ refund! the dolly was not in the truck. I advised CS and the location and every just keeps saying i'll receive a phone call.yamuna K.
Good customer service keep it upSARABJEET S.
Customer did not leave a comment.MANISH L.
Customer did not leave a comment.sarbdeep S.
Keep up the great job..Luis F.
Customer did not leave a comment.David W.
Customer did not leave a comment.Jesse N.
I never received a receipt for this rental. The system was down when I returned the truck and I was told once my rental was closed, I would receive an email copy. Never got it - please send.Keith H.
App was terrible. I wasted 15 minutes trying to use the app. At the end I realised it was issue with app and tried from mobile browser. Please improve the app or get rid of it.Naveen K.
I Haul is always GREATAdarsh B.
The van was stinky in the front, overall good service and experience if it wasn't for the smellPremita C.
The customer service is very good. Every detail was explained and all the questions were answered in great manner.Nirav P.
Customer did not leave a comment.Multani S.
Customer did not leave a comment.Kevin W.
The lack of information giving out to the customer about rental agreementjahmol S.
The cab was smelly tuuck old rusty and could not get equipment.Theo W.
Friendly and accomodating.timothy M.
Customer did not leave a comment.LINDA D.
Absolute scam,I got fuel done before leaving to the point more than I was given and you have the cheek to charge me again for fuel,I have photos with time stamps and fuel receipt to prove my point. Overall a bad experience for using U haul and a time wastage as well.Simranjit S.
Quick, efficient and friendly service.David S.
Customer did not leave a comment.Rheaad M.
keep up the great work...Cheryl S.
The truck was dirty inside and had a very foul odor. It smelt like someone had urinated in the truck. I had to drive with the windows down in order to breathe. The smell didn't leave the truck. I dont think I will ever rent from Uhaul again.Ashley R.
Customer did not leave a comment.SAHIL M.
Customer did not leave a comment.emanuel L.
The equipment was sure clean..but there was some stink in the cabin..maybe some car freshner could help! Otherwise a fantastic experience! ??Mayank J.
Customer did not leave a comment.HENRY T.
Very polite and great customer servicevictor D.
It worked out great Cindy BrushCindy B.
Customer did not leave a comment.BASEM M.
Customer did not leave a comment.Ashley G.
I was very disappointed that a dolly was not included since I did order one. It was very inconvenient.Maria D.
Couldn't work out how to adjust wing mirrorsTherese W.